Adobe Reader Keeps Crashing On Mac
I'm having issues with Adobe Reader on my MacBook Pro Retina. The MacBook is a 13" late 2013 model running OS X Yosemite 10.10.2 and I have the latest version of Adobe Reader (11.0.10) installed. Whenever I open multiple PDF's Adobe Reader crashes. Usually it's when I open 3 or more PDF's but sometimes it crashes when I only open 1 or 2. Any suggestions?
Hi ctw1979,
Please remove and the reinstall Adobe Reader from the link mentioned here:
Adobe Acrobat Reader DC Install for all versions
Check if it still crashes and let me know.
Regards,
Anubha
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Hi ctw1979,
Please remove and the reinstall Adobe Reader from the link mentioned here:
Adobe Acrobat Reader DC Install for all versions
Check if it still crashes and let me know.
Regards,
Anubha -
I use Adobe Reader a lot - every day I'm reading through a number of PDFs, or filling in a fillable PDF form. However, it keeps crashing on me. Every day. Several times a day. Sometimes it's when doing a search, sometimes it's simply opening a file. Sometimes it's when entering data into a fillable PDF form. Sometimes it's when I have only one file open, sometimes it's when I have multiple files open. There doesn't seem to be any pattern to when it crashes or what causes it to crash. Right now, Adobe Reader is nearly useless to me because it crashes so often. It's the only software I have on my machine that routinely crashes so I know it's not a systemic problem but one specific to Adobe Reader.
Facts:
Mac OS 10.9.5
Adobe Reader: 11.0.10
Both are up-to-date in terms of patches as far as I can tell - at least checking for updates gets a message that the software is up-to-date.
The only thing I can think of is that something that exists from an older version of Adobe Reader (a preference file, a cache file, or something) is causing the problem. But, since I don't know the exact list of all files that Adobe uses (or has used in the past), I don't know what files to remove that might be left over from older versions of Reader.
Can anyone help?I use Adobe Reader a lot - every day I'm reading through a number of PDFs, or filling in a fillable PDF form. However, it keeps crashing on me. Every day. Several times a day. Sometimes it's when doing a search, sometimes it's simply opening a file. Sometimes it's when entering data into a fillable PDF form. Sometimes it's when I have only one file open, sometimes it's when I have multiple files open. There doesn't seem to be any pattern to when it crashes or what causes it to crash. Right now, Adobe Reader is nearly useless to me because it crashes so often. It's the only software I have on my machine that routinely crashes so I know it's not a systemic problem but one specific to Adobe Reader.
Facts:
Mac OS 10.9.5
Adobe Reader: 11.0.10
Both are up-to-date in terms of patches as far as I can tell - at least checking for updates gets a message that the software is up-to-date.
The only thing I can think of is that something that exists from an older version of Adobe Reader (a preference file, a cache file, or something) is causing the problem. But, since I don't know the exact list of all files that Adobe uses (or has used in the past), I don't know what files to remove that might be left over from older versions of Reader.
Can anyone help? -
Adobe reader 11 crash in Mac OS X 10.8.2
I install the latest version of Adobe reader on my Mac. But it crashes a few minites after I launch it. Can anyone help me with this problem? Thank you very much!
The crash report is as follows,
Process: AdobeReader [787]
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 11.0.0 (11.0.0)
Code Type: X86 (Native)
Parent Process: launchd [146]
User ID: 501
Date/Time: 2012-12-03 09:22:55.690 -0500
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report: 54159 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 118 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 4ACA7AE0-00B5-FD0E-D5C8-B70332992DDC
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000018
VM Regions Near 0x18:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
VM_ALLOCATE 0000000000001000-0000000000100000 [ 1020K] ---/--- SM=NUL
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x98a5b68a __removeHandler2 + 218
1 com.apple.CoreFoundation 0x98956663 CFRunLoopRunSpecific + 419
2 com.apple.CoreFoundation 0x989564ab CFRunLoopRunInMode + 123
3 com.apple.HIToolbox 0x9376915a RunCurrentEventLoopInMode + 242
4 com.apple.HIToolbox 0x93768ec9 ReceiveNextEventCommon + 374
5 com.apple.HIToolbox 0x93768d44 BlockUntilNextEventMatchingListInMode + 88
6 com.apple.AppKit 0x92314a3a _DPSNextEvent + 724
7 com.apple.AppKit 0x9231426c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
8 com.apple.AppKit 0x9230a6cc -[NSApplication run] + 855
9 com.adobe.Acrobat.framework 0x001141ba 0x107000 + 53690
10 com.adobe.Acrobat.framework 0x00112c53 RunAcrobat + 307
11 com.adobe.Reader 0x00100ed5 main + 91
12 com.adobe.Reader 0x00100e71 start + 53
Thread 1:
0 libsystem_kernel.dylib 0x902290ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x96d4d04c _pthread_workq_return + 45
2 libsystem_c.dylib 0x96d4ce19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x96d34cca start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x902299ae kevent + 10
1 libdispatch.dylib 0x99b13c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x99b137a9 _dispatch_mgr_thread + 53
Thread 3:
0 libsystem_kernel.dylib 0x902290ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x96d4d04c _pthread_workq_return + 45
2 libsystem_c.dylib 0x96d4ce19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x96d34cca start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x902288e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x96d4f220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x96dd50a1 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x93cc6492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x93cc668e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x93c12b9b MPWaitOnQueue + 261
6 com.adobe.ACE 0x01a174dc 0x1a15000 + 9436
7 com.adobe.ACE 0x01a17441 0x1a15000 + 9281
8 com.apple.CoreServices.CarbonCore 0x93c99a7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x96d4a557 _pthread_start + 344
10 libsystem_c.dylib 0x96d34cee thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x902288e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x96d4f220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x96dd50a1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x01b803f7 0x1b75000 + 46071
4 com.adobe.AGM 0x01b80336 0x1b75000 + 45878
5 com.adobe.AGM 0x01b802d4 0x1b75000 + 45780
6 com.adobe.AGM 0x01b7ff74 0x1b75000 + 44916
7 libsystem_c.dylib 0x96d4a557 _pthread_start + 344
8 libsystem_c.dylib 0x96d34cee thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x902288e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x96d4f289 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x96d4f512 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x93cc66ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore 0x93c12b9b MPWaitOnQueue + 261
5 com.adobe.Acrobat.framework 0x0015385d 0x107000 + 313437
6 com.adobe.Acrobat.framework 0x00151cef 0x107000 + 306415
7 com.apple.CoreServices.CarbonCore 0x93c99a7b PrivateMPEntryPoint + 68
8 libsystem_c.dylib 0x96d4a557 _pthread_start + 344
9 libsystem_c.dylib 0x96d34cee thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x902299ae kevent + 10
1 com.adobe.Acrobat.framework 0x01015c97 0x107000 + 15789207
2 com.adobe.Acrobat.framework 0x00f8752d 0x107000 + 15205677
3 com.adobe.Acrobat.framework 0x00f8413b 0x107000 + 15192379
4 libsystem_c.dylib 0x96d4a557 _pthread_start + 344
5 libsystem_c.dylib 0x96d34cee thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xbfefe328 ebx: 0xbff00308 ecx: 0x00000003 edx: 0x00000002
edi: 0x7b217a80 esi: 0x00000014 ebp: 0xbff002e8 esp: 0xbff002c0
ss: 0x00000023 efl: 0x00010206 eip: 0x98a5b68a cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000018
Logical CPU: 0
Binary Images:
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0x9891f000 - 0x98b07ff3 com.apple.CoreFoundation (6.8 - 744.12) <E939CEA0-493C-3233-9983-5070981BB350> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x98b08000 - 0x98b0bff7 libcompiler_rt.dylib (30) <CE5DBDB4-0124-3E2B-9105-989DF98DD108> /usr/lib/system/libcompiler_rt.dylib
0x98b0c000 - 0x98b0cffd libOpenScriptingUtil.dylib (148.2) <907E25B1-4F50-3461-B8D5-733C687EB534> /usr/lib/libOpenScriptingUtil.dylib
0x98b0d000 - 0x98b14ff3 com.apple.NetFS (5.0 - 4.0) <1F7041F2-4E97-368C-8F5D-24153D81BBDB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x98b15000 - 0x98c33ff7 com.apple.MediaControlSender (1.4.5 - 145.3) <E0931EE7-4ACA-3538-9658-B9B2AC1E6A80> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
0x98c34000 - 0x98c35fff libDiagnosticMessagesClient.dylib (8) <39B3D25A-148A-3936-B800-0D393A00E64F> /usr/lib/libDiagnosticMessagesClient.dylib
0x98c36000 - 0x98c36fff com.apple.Carbon (154 - 155) <604ADD9D-5835-3294-842E-3A4AEBCCB548> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x98c67000 - 0x98c71ffe com.apple.bsd.ServiceManagement (2.0 - 2.0) <9732BA61-D6F6-3644-82DA-FF0D6FEEFC69> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x98d0a000 - 0x98f62ff1 com.apple.JavaScriptCore (8536 - 8536.26.7) <75629E05-65FE-3699-8CDC-80C95015CF42> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x991fd000 - 0x99249fff libcorecrypto.dylib (106.2) <20EBADBA-D6D6-36F0-AE80-168E9AF13DB6> /usr/lib/system/libcorecrypto.dylib
0x9924a000 - 0x992b9ffb com.apple.Heimdal (3.0 - 2.0) <1ABF438B-30E6-3165-968C-E2EA1A9DF1FD> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x992ba000 - 0x992bcffb libRadiance.dylib (845) <3F87840F-217D-3074-A29D-919BAAED2F4A> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x992f3000 - 0x9938dfff com.apple.CoreSymbolication (3.0 - 87) <6A27BBE5-6EF0-3D5D-A485-2145826B9796> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x9938e000 - 0x99477ff7 libxml2.2.dylib (22.3) <015A4FA6-5BB9-3F95-AFB8-B9281E22685B> /usr/lib/libxml2.2.dylib
0x9947a000 - 0x994defff com.apple.datadetectorscore (4.0 - 269.1) <4D155F09-1A60-325A-BCAC-1B858C2C051B> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x995f6000 - 0x99606ff2 com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x99607000 - 0x99764ffb com.apple.QTKit (7.7.1 - 2599.13) <2DC9E2BB-9895-3D02-A318-88431052E70B> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x99765000 - 0x9997cfff com.apple.CoreData (106.1 - 407.7) <17FD06D6-AD7C-345A-8FA4-1F0FBFF4DAE1> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x999c0000 - 0x999ccffa com.apple.CrashReporterSupport (10.8.2 - 415) <BAE9900A-51E7-3AD4-A7FB-7E6CCFFB2F21> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x999d1000 - 0x999edff7 libPng.dylib (845) <14C43094-C670-3575-BF9B-3A967E05EAC0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x999ee000 - 0x99a13ffb com.apple.framework.familycontrols (4.1 - 410) <5A8504E7-D95D-3101-8E20-38EADE8DEAE1> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x99a1b000 - 0x99a69ffb libFontRegistry.dylib (100) <3B8350C2-4D8F-38C4-A22E-2F855D7E83D1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x99a6a000 - 0x99a6dffd libCoreVMClient.dylib (24.4) <C54E8FD0-61EC-3DC8-8631-54288AC66AC8> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x99a6e000 - 0x99b0eff7 com.apple.QD (3.42 - 285) <1B8307C6-AFA8-312E-BA5B-679070EF2CA1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x99b0f000 - 0x99b21ff7 libdispatch.dylib (228.23) <86EF7D45-2D97-3465-A449-95038AE5DABA> /usr/lib/system/libdispatch.dylib
0x99b22000 - 0x99b26fff com.apple.IOSurface (86.0.3 - 86.0.3) <E3A4DB0A-1C1A-31E3-A550-5C0E1C874509> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x99b27000 - 0x99b6cff7 com.apple.NavigationServices (3.7 - 200) <F6531764-6E43-3AF3-ACDD-8A5551EF016A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x99b6d000 - 0x99b84ff4 com.apple.CoreMediaAuthoring (2.1 - 914) <37C0A2C7-73B3-39BC-8DE1-4A6B75F115FC> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x99b89000 - 0x99badfff libJPEG.dylib (845) <547FA9A5-0BBB-3E39-BACA-F3E2DAE57DB0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x99bae000 - 0x99e6efff com.apple.security (7.0 - 55179.1) <CB470E48-621B-34D9-9E78-8B773358CB6B> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x99e6f000 - 0x99e7dfff libxar.1.dylib (105) <343E4A3B-1D04-34A3-94C2-8C7C9A8F736B> /usr/lib/libxar.1.dylib
0x99e7e000 - 0x9a2c0fff com.apple.CoreGraphics (1.600.0 - 324.6) <66556166-F9A7-3EEC-A562-46061C7A79E4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x9a2c1000 - 0x9a2c3fff com.apple.securityhi (4.0 - 55002) <62E3AE75-61CB-341E-B2A0-CFC985A2BF7F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x9a2c4000 - 0x9a3dcff7 com.apple.coreavchd (5.6.0 - 5600.4.16) <F024C78B-4FAA-38F1-A182-AD0A0A596CBE> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x9a3dd000 - 0x9a3e3fff libGFXShared.dylib (8.6.1) <E32A7266-FCDD-352C-9C2A-8939265974AF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x9a3e4000 - 0x9a4efff7 libJP2.dylib (845) <D409C913-6FA4-3D60-BFE0-B9FC6A02FEE0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x9a4f0000 - 0x9a4f9ffd com.apple.audio.SoundManager (4.0 - 4.0) <ABC5FE40-B222-36EB-9905-5C8C4BFD8C87> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x9a4fa000 - 0x9a57fff7 com.apple.SearchKit (1.4.0 - 1.4.0) <454E950F-291C-3E95-8F35-05CA0AD6B327> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x9a582000 - 0x9a582fff libSystem.B.dylib (169.3) <81C58EAB-0E76-3EAB-BDFD-C5A6FE95536F> /usr/lib/libSystem.B.dylib
0x9a58f000 - 0x9a5b3fff com.apple.PerformanceAnalysis (1.16 - 16) <18DE0F9F-1264-394D-AC56-6B2A1771DFBE> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x9a5b4000 - 0x9a5bbffb libunwind.dylib (35.1) <E1E8D8B3-3C78-3AB1-B398-C180DC6DCF05> /usr/lib/system/libunwind.dylib
0x9a5bc000 - 0x9a636ff7 com.apple.securityfoundation (6.0 - 55115.4) <A959B2F5-9D9D-3C93-A62A-7399594CF238> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 714
thread_create: 2
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=207.9M resident=147.0M(71%) swapped_out_or_unallocated=60.9M(29%)
Writable regions: Total=86.9M written=2252K(3%) resident=27.0M(31%) swapped_out=0K(0%) unallocated=59.9M(69%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 31.8M
CG backing stores 172K
CG image 152K
CG shared images 192K
CoreServices 1412K
MALLOC 24.6M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=243 4K
Memory tag=35 4576K
Stack 68.1M
VM_ALLOCATE 17.1M
__DATA 9784K
__DATA/__OBJC 232K
__IMAGE 528K
__LINKEDIT 39.1M
__OBJC 2672K
__OBJC/__DATA 36K
__PAGEZERO 4K
__TEXT 168.8M
__UNICODE 544K
mapped file 160.5M
shared memory 308K
=========== =======
TOTAL 530.2M
Model: MacBookPro5,4, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 8 GB, SMC 1.49f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3037382E4130304C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3037382E4130304C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: FUJITSU MJA2250BH FFS G1, 250.06 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
USB Device: USB Optical Mouse, 0x0461 (Primax Electronics), 0x4d0f, 0x06200000 / 3
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06110000 / 6Quit Calendar if it's running. Triple-click the line below to select it:
~/Library/Calendars
Right-click or control-click the highlighted line and select Services ▹ Reveal. A Finder window should open with a folder selected. Move the selected folder to the Desktop, leaving the window open.
Try again to sign out of iCloud. If you're successful, put the folder you moved back where it was. Launch Calendar and unsubscribe from any calendars that are not based in iCloud. You can add them back later, but make sure you don't synchronize them to iCloud. -
Why does Adobe Reader constantly crash on Mac Yosemite?
I have tried deleting and reinstalling and still Adobe Reader and still cannot open any PDFs. The document briefly flashes and then an error message says to reopen. I have not been able to find any solution and cannot access any of my PDF files.
You have not received any answers to your question yet.
I moved your question from the Adobe Reader for iOS (for iPads & iPhones) forum to the right forum - the Adobe Reader (desktop) forum. Because you are using Mac OS X Yosemite and the desktop version of Adobe Reader.
Hopefully, someone from the Adobe Reader (desktop) forum will assist you shortly. -
Can i fix this adobe reader keeps crashing over and over
im on facebook and it frezzes up then says adobe has crashed
Check for updates to your plug-ins:
<br /><br />
https://www.mozilla.org/en-US/plugincheck/
Please see the help article [[Using the Adobe Reader plugin with Firefox]], and if it doesn't resolve you problem report back here with the steps you took. -
Adobe Reader XI crashes reading watermarked files (Mac OS X Mountain Lion)
Adobe Reader 11.0.06
Mac OS X 10.8.5
I own several of the old Marvel Comics licensed DVD-ROM sets, which use watermarked PDFs for copyright protection (I own and still have physical access to the actual DVDs).
I can open these in Adobe Reader XI just fine, and the first pages display without the watermark, but it won't get more than a few pages in before crashing. I cannot detect a particular pattern to when it crashes, but I can't get through a single story :-(
Has anyone gotten watermarked files to work in Reader XI? I have been able to download Reader 9 and it still seems to work, but clearly staying on a many-years-old software release is not a sustainable solution (I have no idea if it will still work if I upgrade to Mavericks, for instance).I'm not sure. Depending on which DVD I'm looking at they require either Reader 6.0 or 7.0 to avoid showing the watermark. The readme files don't say anything specific about DRM, just the watermark and the minimum version requirements. They work fine offline. And they're totally openable/readable in Preview, there's just a MARVEL watermark across the middle that's just annoying enough to be distracting.
Looking at one of them in Reader 9, under security I see the following in case it helps:
Allowed: Printing; Content Copying for Accessibility
Not Allowed: Document Assembly; Content Copying; Page Extraction; Commenting; Filling of form fields; Signing; Creation of Template Pages
thanks for the reply! -
Adobe Muse keeps crashing every time I publish any website all of a sudden
Adobe Muse keeps crashing every time I publish any website all of a sudden. Not just for the website I was working on but now all my websites. It was working perfectly fine and when I hit publish it just crashes. I have multiple copies and different websites and they are all crashing when I try to publish. It seems like it is not an error for just the one website I was working on but the entire program is not functioning correctly. Here's a screen shot of the error.
Mac or Windows? What's the error that appears? If it's an Apple Crash Report, please copy/paste the first few pages of it here.
I strongly recommend against it (for multiple reasons below) but if you uninstall Muse, then go to the Creative Cloud Desktop App, and choose "Previous Version" in the Find New Apps section there will be a dropdown arrow next to the Install button. That dropdown will list all versions of Muse.
If you've saved over top your existing file using the current version, reverting Muse won't work, since older versions cannot open files saved from newer versions. If you've don't significant work in the current version, that will be lost because you'll have to go back to the file as last saved using the prior version of Muse. Finally, there's a significant probability that error/crash is related to content in the file, network configuration, or other outside forces and if that's the case reverting won't avoid the error/crash.
If you share more info about what error you're encountering, I expect we can determine a workaround/solution. -
Dreamweaver CS5.5, v11.5, Build 5366 keeps crashing with Mac OS 10.7.5. This started a few weeks ago. Dreamweaver crashes at random time so I cannot pinpoint one thing that causes it. It just crashed as I was trying to adjust margins in a style sheet. I have tried deleting preferences and reinstalling the software. Both worked for a day or 2 and then the crashes started again. I'm at the point now where I have to save after every change so I don't lose them…but that isn't allowing me to experiment before saving. This is very frustrating. Were there any releases beyond build 5366 or v11.5? When I check for updates, I am told that my software is up to date.
I have no idea what to try next.When DW starts acting weird, the first thing to try is Deleting Corrupted Cache in DW. Be sure to turn on hidden files & folders in your Mac Finder.
http://forums.adobe.com/thread/494811
If that doesn't help, try Restore Preferences
http://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs4-cs5.html
If all else fails, use the CC Cleaner Tools below followed by a software re-install.
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Nancy O. -
Reader keeps crashing, several times a day, every day. It happens especially when i open two PDFs at once and/or when I use the find function.
MAC 10.10.3
ADOBE READER 11.0.10
Any solution?
Much appreciatedHi Craig,
Please try to repair the Adobe Reader 11, Help (Menu) -> Repair Installation.
You can also check for the updates.
Let me know if the issue persist.
Regards,
Aadesh -
Problem opening Form based PDF via Safari browser with Adobe Reader 9.3 on MAC
Hi,
I'm mentioning below the problem that we are facing when we open a form based PDF created using a licensed version of Adobe Livecycle Designer ES (Version 8.2.1.4029.1.523496) on a MAC machine through a Safari Browser.
We tested this PDF form on a windows machine and the PDF opens in an IE browser via the latest Adobe reader 9.3 without any problem. I then received complaints by our clients that they were unable to open the same PDF on their Safari browser on a MAC machine, I tried to resolve the problem by downloading the latest version of Adobe Reader 9.3 for MAC but noticed that the Safari browser window would just keep refreshing the page without displaying the PDF at all. I then uninstalled the Adobe Reader 9.3 version and downloaded and installed an older version i.e., Abobe Reader 8.2 version for MAC and noticed that the PDF document successfully opened in the Safari browser. My question is why does a form based PDF work with an older version of Adobe Reader for MAC and not with the latest version? Our clients are not comfortable with the fact that we are refraining them from upgrading to the latest version of Adobe Reader for MAC and that they would have to downgrade their existing Adobe Reader 9.3 to a lower version Adobe Reader 8.2 in order for the PDF forms to work when it should be the other way around.
Is there any fix or a patch that is currently being worked on that would resolve this issue in the latest Adobe Reader for MAC? If yes then when would it be ready? This issue is quite critical for our business and would appreciate it if this would be looked into with high priority.
Thanks and Regards,
Sheikh Huraiz Ahmed.That suggestion makes sense and likely works, but only if the user is on a machine that will allow them to use Reader. I'm sending this out to a lot of teachers, who are using machines either at school, or are school-issued machines, and they don't have the admin privileges to install software-- even Reader.
so my problem is, if they are stuck on a machine without Reader, and without the possibility of having Reader... it's just not going to work because Preview can't handle these functions.
And, since that is not an acceptable answer with what I'm trying to do... I will find another way to create/submit forms. I think there are some online possibilities I will have to make work.
very, very disappointing and frustrating.
Kristi -
Adobe Reader X Crashes after Java Update to Version 7 Update 51
I just installed the new Java update Version 7 Update 51 and now Adobe Reader X crashes in Windows 8.1 within 3 seconds, any advise would be helpful.
Bankruptcy AttorneyThanks. I've posted there as well. Anyone know if there's a workaround to keep reader from crashing with this form, or is my only option to roll back the servers until the creator of the form updates it?
(I have notified their webmaster of the issue, but who knows how long it will take the state to update the form.)
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