Adobe Reader no longer working on my Progressive website.

So I logged in to my Progressive for Agents only website today and tried to print a quote for a client.  It's now saying I must install Adobe Reader to view the documents.  I called their support team and they couldn't figure out the problem.  They are saying I need to call my tech person.  I asked a friend of mine to help trouble shoot and we couldn't figure it out either.  Adobe is working on everything else except their site.  We've uninstalled and reinstalled it, cleared my cookies and entire browsing history, installed Firefox and that still didn't work.  We also tried to delete the actual Adobe file on the C drive but access was denied.  Windows did some updates over the weekend and I'm wondering if this is the reason for the error.  I also tried to disable my virus scanner to log in and print but still nothing!  Please help!!!! 

MelisaSeiler wrote:
We also tried to delete the actual Adobe file on the C drive but access was denied.
Can you elaborate what that means?

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