Adobe reader not doing anything when opening PDFs

Hi, I have a client who's currently having trouble with their Adobe reader. They have many issues however I suspect they all lead back to the same issue and sorting one should sort them all. The first issue was that when double clicking/right click opening PDFs, nothing would happen no matter what method you used. When I checked the processes in task manager though, it turns out they were opening it's just that they weren't actually visible and I had no way to access them. This has also carried over to other software that this client uses and they can't see PDFs in them even though they actually are open. It's quite tough to explain but I was hoping someone could lend a hand with this, thanks!

Hi Adam.Sedgwick,
What other applications is your client using to view PDFs? As far as Reader goes, it sounds like a reinstall may be in order. What version of Reader is your client using, and what operating system? If he or she hasn't already upgraded to Acrobat Reader DC, I would start there. Remove whatever version is currently installed, and then install the latest version from this page: Adobe Acrobat Reader DC Install for all versions.
Please let us know how it goes.
Best,
Sara

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It's almost identical to what you posted. I think the difference was that I was trying on a machine with complete install of Acrobat which has the font packs and hence there was no hang/crash. Your file doesn't hang on that machine either.
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From: Ankit_Jain [email protected]
Sent: Monday, February 27, 2012 8:58 AM
To: TAGold
Subject: Adobe Reader X internal error when opening PDF that worked with 9
Re: Adobe Reader X internal error when opening PDF that worked with 9
created by Ankit_Jain <http://forums.adobe.com/people/Ankit_Jain> in Adobe Reader - View the full discussion <http://forums.adobe.com/message/4232243#4232243

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