Adobe Reader not recognizing the (correct) password on a password protected document

I have been opening password protected documents with Adobe Reader for months. My client just changed the password, and now, using the correct new password (I'm positive it's the correct password because I can open it on other computers, and no, my caps lock isn't on, and I've tried numerous times so it's not that I'm typing it incorrectly), Adobe is saying that the password is incorrect. Any ideas? I was thinking perhaps because I am on a Mac, or maybe because I have Adobe Reader and not the full version it isn't working... any help much appreciated!

Reader should be fine. you don't need to full version to open password protected documents and a Mac doesn't make any difference either.
Fist thing to be sure of is that it's actually Reader opening the docs and not Mac Preview (or something else).
If it is, maybe try having them assign a different password. A more simplistic one just to see if you can open it.

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Adobe Reader not recognizing the (correct) password on a password protected document

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