Adobe Reader opened, but not the PDF

Hi,
When trying to open the pdf document, the Adobe reader launches via Citrix, but PDF is not visible (greyed out).
Please help

See http://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html

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Time: 1:13:06 PM
User: N/A
Computer: XXXXXXX
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Adobe Reader opened, but not the PDF

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