Adobe Reader Printing first page miniature - rest fine

Hi,
Currently running Reader 11.0.07 and am having a printing issue similar to the below known issue in Reader X.
"Xerox printers shrink page content to 1/10 or 1/20 of the original size, and print the content in the upper left part of the paper. This behavior occurs when both of these options are selected in the Print dialog box: Choose Paper Source By PDF Page Size and Use Custom Paper Size When Needed. [2392553]"
Is there any timeline for the issue to be resolved?
Cheers
Helen
Hi,
Additionally the driver being used is a KM C360 PS 3.6.0.0 and the Postscript pass through mode is enabled.
When testing and disabling the pass through mode of the driver being used (XC, FX, Lemark ....) the first page (also including mixed paper size) is rendered correctly for the entire document output.
Looking at the PS generated output for the KM driver in pass through mode has a difference between the prescript for the first page and any others following:
Example - First page A4 size generates the following.
%%BeginPageSetup
/ovlsetup [ 72 600 V 0 0 -72 600 V 12 830 ] def
/tabsetup [ 72 600 V 0 0 -72 600 V 0 841 ] def
/DeviceRGB dup setcolorspace /colspABC exch def
mysetup concat colspRefresh
Adobe_AGM_Utils begin
[/Label (1)]
[/TrimBox [0 .280029296875 595 841.71997070313]]
[/BleedBox [0 .280029296875 595 841.71997070313]]
[/ArtBox [0 .279999 595 841.72 ]]
]xpdfm
Adobe_AGM_Core/ps gx
false Adobe_AGM_Core/begin_feature gx false {
%%BeginFeature: *PageSize A4
%%EndFeature
} Adobe_AGM_Core/end_feature gx
Adobe_AGM_Core/capture_mysetup gx
Adobe_AGM_Core/driver_media_override gx
[1 0 0 -1 0 842 ]ct
Adobe_AGM_Utils/capture_cpd gx
Adobe_CoolType_Core/ps get exec
Adobe_AGM_Image/ps gx
Adobe_AGM_Image/pt gx
Adobe_CoolType_Core/pt get exec
Adobe_AGM_Core/pt gx
currentdict Adobe_AGM_Utils eq {end} if
%%EndPageSetup
Whereas the next page and subsequence pages follows:
%%BeginPageSetup
/ovlsetup [ 72 600 V 0 0 -72 600 V 12 830 ] def
/tabsetup [ 72 600 V 0 0 -72 600 V 0 841 ] def
/DeviceRGB dup setcolorspace /colspABC exch def
mysetup concat colspRefresh
Adobe_AGM_Utils begin
[/Label (2)]
[/TrimBox [0 .280029296875 595 841.71997070313]]
[/BleedBox [0 .280029296875 595 841.71997070313]]
[/ArtBox [0 .279999 595 841.72 ]]
]xpdfm
Adobe_AGM_Core/ps gx
Adobe_AGM_Utils/capture_cpd gx
Adobe_CoolType_Core/ps get exec
Adobe_AGM_Image/ps gx
Adobe_AGM_Image/pt gx
Adobe_CoolType_Core/pt get exec
Adobe_AGM_Core/pt gx
currentdict Adobe_AGM_Utils eq {end} if
%%EndPageSetup
Note that the concat override is not specified (including matrix).
Removing this line "[1 0 0 -1 0 842 ]ct" allows the document to correctly render in the correct orientation but the scale and transform are not specified corectly.
Page 2 shows that an additional difference is made by Reader in pass through mode:
8.33333 8.33333 scale
-12 -12 translate
If replacing the first page prescript (above) with the following PS code the job correctly (Page 1):
%%BeginPageSetup
/ovlsetup [ 72 600 V 0 0 -72 600 V 12 830 ] def
/tabsetup [ 72 600 V 0 0 -72 600 V 0 841 ] def
/DeviceRGB dup setcolorspace /colspABC exch def
mysetup concat colspRefresh
Adobe_AGM_Utils begin
[/Label (1)]
[/TrimBox [0 .280029296875 595 841.71997070313]]
[/BleedBox [0 .280029296875 595 841.71997070313]]
[/ArtBox [0 .279999 595 841.72 ]]
]xpdfm
Adobe_AGM_Core/ps gx
false Adobe_AGM_Core/begin_feature gx false {
%%BeginFeature: *PageSize A4
%%EndFeature
} Adobe_AGM_Core/end_feature gx
Adobe_AGM_Core/capture_mysetup gx
Adobe_AGM_Core/driver_media_override gx
%[1 0 0 -1 0 842 ]ct
8.33333 8.33333 scale
-12 -12 translate
Adobe_AGM_Utils/capture_cpd gx
Adobe_CoolType_Core/ps get exec
Adobe_AGM_Image/ps gx
Adobe_AGM_Image/pt gx
Adobe_CoolType_Core/pt get exec
Adobe_AGM_Core/pt gx
currentdict Adobe_AGM_Utils eq {end} if
%%EndPageSetup
Note that the issue is only generated by the printing through a driver in pass through mode. Setting print as image is not an option as the produced spool file is to large.
Additionally, the paper size cannot be resized and must have the (above) option set during printing - any other permutations of the "Size" options during printing cause issues during printing (e.g. A3 -> A4 or mixed A4/3 -> A4).
Thanks in advance
Cheers
Helen

Oops, I forgot to NOTE: this only happens when I'm printing a pdf from online. If I'm printing from a saved file from my computer adobe reader works just fine. so it's something with the settings of adobe reader and my browser. I use chrome, always have and I'm just now experiencing issues these past couple of weeks. I'm sure it's just a simple little box to check or uncheck or something, so I'm hoping someone can steer me in the right direction.
Thanks!
Valerie

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