Adobe Reader problem message; 'internal server error'; what does this mean?

My update didn't take so I uninstalled the Reader and installed it again. This is the error message I bgot after the installation:
Internal Server Error
The server encountered an error while processing this request:
{error,{case_clause,{undefined,undefined,undefined}}, [{ox_user,determine_user_id,2,[{file,"ox_user.erl"},{line,467}]}, {lists,foldl,3,[{file,"lists.erl"},{line,1248}]}, {ox_user,ensure_user_info,2,[{file,"ox_user.erl"},{line,25}]}, {webmachine_resource,resource_call,3, [{file,"src/webmachine_resource.erl"}, {line,186}]}, {webmachine_resource,do,3, [{file,"src/webmachine_resource.erl"}, {line,142}]}, {webmachine_decision_core,resource_call,1, [{file,"src/webmachine_decision_core.erl"}, {line,48}]}, {webmachine_decision_core,decision,1, [{file,"src/webmachine_decision_core.erl"}, {line,162}]}, {webmachine_decision_core,handle_request,2, [{file,"src/webmachine_decision_co
any suggestions as to what the problem is

What is your operating system?  Browser?  Reader version?
You get this error when doing what?

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