Adobe Reader resets preferences after deployment
Greetings to the Forum.
Please can anyone direct me to resolving this problems.
My oirignal MSI of 9.5 was used to integrate the MSP updates into it resulting in a deployable 9.5.4 version.
However the MSI created showed all my previous preference settings which was what was required, but after deployment, the I guess updates reset it.
Is there a string command somewhere to stop these updates changing the previous settings.
Kind regards,
The Admin and Wizard guides tell you how to customize deployments: www.adobe.com/go/acrobatetk.
Without knowing what your updates order is, seeing your cmd line, and having a list of what preferences have changed, it's not possible to troubleshoot your problem.
Here is some info that may help:
Read the docs above.
Admins usually create an MST file with the Wizard that which contains customizations.
The update order is 9.5 > 9.5.1 > 9.5.2 > 9.5.3 > 9.5.4.
OOC security updates do not change settings.
There is no master switch to disable preference updates and updating with an MSI in the workflow and no MSI means that your customizations may be lost.
hth,
Ben
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Process: AdobeReader
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 10.1.4 (10.1.4)
Code Type: X86 (Native)
Parent Process: launchd
Date/Time: 2012-08-16 06:41:44.016 -0700
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 76333 sec
Crashes Since Last Report: -669
Per-App Interval Since Last Report: 63 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID: 6D77A875-0E89-4640-9F83-D5C1C10D8B65
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.adobe.CoolType 0x02168657 CTInit + 105971
1 com.adobe.CoolType 0x022bd1dc CTCleanup + 902910
2 com.adobe.CoolType 0x0215d9ab CTInit + 61767
3 com.adobe.CoolType 0x022aa382 CTCleanup + 825508
4 com.adobe.CoolType 0x022920f2 CTCleanup + 726548
5 com.adobe.CoolType 0x0223c134 CTCleanup + 374358
6 com.adobe.CoolType 0x0223bf91 CTCleanup + 373939
7 com.adobe.CoolType 0x0223c012 CTCleanup + 374068
8 com.adobe.CoolType 0x0223dd43 CTCleanup + 381541
9 com.adobe.CoolType 0x021dc415 CTInit + 580529
10 com.adobe.Acrobat.framework 0x00b40e68 AcroSecurityBailOutImpl +
9056913
11 com.adobe.Acrobat.framework 0x00b3b225 AcroSecurityBailOutImpl +
9033294
12 com.adobe.Acrobat.framework 0x005727dc AcroSecurityBailOutImpl +
2968581
13 com.adobe.Acrobat.framework 0x001c460b RunAcrobat + 1773684
14 com.adobe.Acrobat.framework 0x001c4051 RunAcrobat + 1772218
15 com.apple.CoreFoundation 0x9050aa3b __CFRunLoopRun + 8059
16 com.apple.CoreFoundation 0x905083c4 CFRunLoopRunSpecific + 452
17 com.apple.CoreFoundation 0x905081f1 CFRunLoopRunInMode + 97
18 com.apple.HIToolbox 0x9829fe04 RunCurrentEventLoopInMode + 392
19 com.apple.HIToolbox 0x9829fbb9 ReceiveNextEventCommon + 354
20 com.apple.HIToolbox 0x9829fa3e
BlockUntilNextEventMatchingListInMode + 81
21 com.apple.AppKit 0x995bf595 _DPSNextEvent + 847
22 com.apple.AppKit 0x995bedd6 -[NSApplication
nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
23 com.apple.AppKit 0x995811f3 -[NSApplication run] + 821
24 com.adobe.Acrobat.framework 0x00014d3b RunAcrobat + 6052
25 com.adobe.Acrobat.framework 0x000136d3 RunAcrobat + 316
26 com.adobe.Reader 0x00001e92 main + 94
27 com.adobe.Reader 0x00001e16 start + 54
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x98008382 kevent + 10
1 libSystem.B.dylib 0x98008a9c dispatchmgr_invoke + 215
2 libSystem.B.dylib 0x98007f59 dispatchqueue_invoke + 163
3 libSystem.B.dylib 0x98007cfe dispatchworker_thread2 + 240
4 libSystem.B.dylib 0x98007781 pthreadwqthread + 390
5 libSystem.B.dylib 0x980075c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x9800faa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9800f75e pthreadcond_wait + 1191
2 libSystem.B.dylib 0x980113f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9149921e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x91484b68 TSWaitOnConditionTimedRelative
+ 202
5 ...ple.CoreServices.CarbonCore 0x91480533 MPWaitOnQueue + 250
6 AdobeACE 0x0196f737 ACEInitialize + 3741
7 AdobeACE 0x0196f6ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x9146454a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x9800f259 pthreadstart + 345
10 libSystem.B.dylib 0x9800f0de thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x9800faa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9800f75e pthreadcond_wait + 1191
2 libSystem.B.dylib 0x980113f8 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x01abc6bc AGMInitialize + 33770
4 AdobeAGM 0x01abc5f6 AGMInitialize + 33572
5 AdobeAGM 0x01abc151 AGMInitialize + 32383
6 libSystem.B.dylib 0x9800f259 pthreadstart + 345
7 libSystem.B.dylib 0x9800f0de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x97fe1b5a semaphore_timedwait_signal_trap
+ 10
1 libSystem.B.dylib 0x9800f6e1 pthreadcond_wait + 1066
2 libSystem.B.dylib 0x9803e5a8
pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x91484b90 TSWaitOnConditionTimedRelative
+ 242
4 ...ple.CoreServices.CarbonCore 0x91480533 MPWaitOnQueue + 250
5 com.adobe.Acrobat.framework 0x0006626d RunAcrobat + 339158
6 com.adobe.Acrobat.framework 0x00063966 RunAcrobat + 328655
7 ...ple.CoreServices.CarbonCore 0x9146454a PrivateMPEntryPoint + 68
8 libSystem.B.dylib 0x9800f259 pthreadstart + 345
9 libSystem.B.dylib 0x9800f0de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x98008382 kevent + 10
1 com.adobe.Acrobat.framework 0x00f0eef6 AcroSecurityBailOutImpl +
13046559
2 com.adobe.Acrobat.framework 0x00e7742b AcroSecurityBailOutImpl +
12425300
3 libSystem.B.dylib 0x9800f259 pthreadstart + 345
4 libSystem.B.dylib 0x9800f0de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x02167d2b ecx: 0xa09a84c0 edx: 0x00000000
edi: 0x00000000 esi: 0xbfffb8e0 ebp: 0xbfffbf08 esp: 0xbfffb860
ss: 0x0000001f efl: 0x00010246 eip: 0x02168657 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
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Model: MacBookPro1,1, BootROM MBP11.0055.B08, 2 processors, Intel Core Duo,
2.16 GHz, 2 GB, SMC 1.2f10
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x86),
Atheros 5424: 2.1.14.6
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD5000BPVT-00HXZT3, 465.76 GB
Parallel ATA Device: MATSHITADVD-R UJ-857
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x5d200000 / 2
USB Device: Composite Device, 0x05ac (Apple Inc.), 0x1000, 0x7d100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.),
0x0217, 0x1d200000 / 2
Picture the Possibilities, Discover your Destiny
Question the Quixotic, and Traffic in Truth
David Youngblood
Science/Math Teacher
Liberty Charter High School
8425 Palm Street
Lemon Grove, CA 91945
(619) 668-2131 -
Adobe Reader XI crashes after signature input
We recently upgraded to Adobe Reader XI (from Adobe Reader X) and had a PDF crash after inputting a signature in a signature field on the form.
This is the error that we received:
Problem signature:
Problem Event Name: APPCRASH
Application Name: AcroRd32.exe
Application Version: 11.0.10.32
Application Timestamp: 547e9779
Fault Module Name: Annots.api
Fault Module Version: 11.0.10.32
Fault Module Timestamp: 547e95c7
Exception Code: c0000005
Exception Offset: 00049b03
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Can anyone offer any solutions?Hi rooibosm26656311,
There might be a chance that Reader X has not uninstalled properly.
Please uninstall Reader using cleaner tool "Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs" and remove all its traces from your system.
Then, install it again from the below mentioned link:
Adobe Reader Install for all versions
Let me know how it goes.
Regards,
Anubha -
Adobe Reader Security Updates after Windows XP End of Support
Hi,
I have to check up for our customer, whether there will be any Security Updates for Adobe Reader (XI) on Windows XP after End of Support next year.
Haven't found any information on the web :-(
Thanks in advance,
NicolaiI don't know, and like you, haven't seen anything.
Here's what I do know.
Android dropped ALL support for Flash Playe June 2012 and Adobe continued to develop and release security updates for the older Android Flash Player versions up till September 10 of this year.
Support for Linux ended with version 11.2, but security fixes for Linux Flash Player are still being developed and released.
Given the still-widespread use of XP in schools and corporate environments, I'd have to say that support (at least security updates) will go on for a while after next June14 when Microsoft officially "sunsets" XP. How long that will be is not info I have. -
Adobe Reader XL freezes after opening
I just bought a new laptop running Window 8 and it has Adobe Reader XL. Every time I open the program it freezes saying "Adobe Reader has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Please help me to get it working. Not sure what to do...It's frustrating to be having problems opening a program on a brand new computer!
Thank you!Some things to try...
Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
If you cannot open Reader by itself, try to disable Protected Mode in the registry; download, unzip, then run the attached registry script
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html -
Adobe Reader Not Working after OS 2 UPGRADE
Hope someone can help with this issue. Updated to OS 2, but now the Adobe Reader does not work. Since this was a new device and the upgrade started automatically, I have no idea if Adobe Reader worked in the previous OS version - from the forums, it seem to work. The shortcut icon is still there but when you click on it, Adobe Reader opens but is non-functional. Clicking on a PDF does nothing. I then tried to uninstall it in My World in Blackberry World Apps. In the Installed section, it shows Adobe Reader as being installed but I noticed that the Delete button was greyed out so I could not uninstall it for a reinstall.
It was interesting to note that when I tried to find Adobe Reader in BB World Apps, there was no listing for Adobe Reader.
Does anyone else have the same issue? Hopefully there is a solution for this problem. Is there another alternative app to Adobe Reader? Thanks.Here is a quick test if to check if your Adobe Reader is currently working properly within its current confinement. Open the app and click on ‘Browse’.
If you can browse around, the app is working properly. If you can’t, close Adobe and then open it once more and try to browse.
If you still can’t browse it is time to ‘Restart’ your PB via the battery icon’s ‘Restart’ option.
Once your PB’s main screen loaded again repeat the test. I am sure you can browse now but don’t open a file yet. We need a ‘known’ conforming PDF file.
Now, this might be a bit of a surprise. Not all PDF files are created equally. Therefore, some PDF files can’t be opened by this Adobe Reader’s version without ‘hanging’ the app as indicated by ’not able to browse anymore’.
Please, download a conforming PDF file like the manual for the Playbook and select ‘Download PDF’ from this BB site:
http://docs.blackberry.com/en/smartphone_users/deliverables/27018/index.jsp?name=User+Guide+-+BlackB...
Now open Adobe and select the newly downloaded file: “BlackBerry_Playbook_Tablet_User_Guide—“and it should open all 86 pages. Scroll around. This 2nd test verifies that your Adobe Reader is working because this file was created to follow the Microsoft – Adobe agreed upon standard which the PB is following.
So at this point in time we users have to except that some files are non-conforming and that Adobe Reader version 10.0.3 needs an update. BTW, I couldn’t find Adobe’s security setting in my PB either (this is not a 'fix' for OS 2 users).
Remember, Adobe cannot open files directly if you browse to your smartphone’s Adobe documents even so they might be ‘conforming’. You have to open these files first via File Manager (found on your main screen) so Adobe gets a trusted link which it stores in its hidden “Recent Document' folder. I guess, this link then allows Adobe to open conforming files which are stored in your smartphone the next time you open this linked Adobef PDF file without the help of the File Manager.
Your question: Is there another alternative app to Adobe Reader? Contributor sohrabza suggested to use an Android app called ‘Repligo’. I looked a bit into this and it is not yet a downloadable PB app unless you know how to a handle a bar file installation in your Playbook together with their Android version. They also make a Repligo version for the BB smartphone so they know RIM. I can’t believe cerience has not readied the Playbook App store download version to get my $4.99. Many users might want to choose this alternative PDF reader once it is available in the BB AppStore but their website does not give a hint if their app approval is pending with RIM.
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