Adobe Reader shutting down.

Adobe Reader shuts down & answers I've written to questions in provided space are no longer there. I have to redo the answers to the questions. What do I need to do to stop this?

Have you updated to the latest version 11.2.3? If you are still having the same problem, please let us know.

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Adobe reader shut down

Just updated the adobe reader new update today. Tried to moved documents to one folder which I created. But the adobe application shut down. Why? I do not have this problem before updating the new update. Please help

Please go to app store and update Adobe Reader. The latest version is 11.2.1.
Thanks,
Ankit
Adobe Reader Team

Newly installed adobe reader shuts down immediately after opening

I just installed Adobe Reader (on a Windows 7 computer) but when trying to open it it starts up and shuts down immediately. I have another PDF generator which came with the computer (Stat Nova PDF) which could be interferring with Adobe reader.
With Adobe reader installed neither PDF software works.
Is there a setting to make Adobe the default PDF reader?
I cannot risk uninstalling the original PDF software (Stat Nova PDF), as this is for an urgent job and cannot risk having no functional PDF reader at all.
Thanks for your help

Thanks heaps for that Pat,
It seems to have worked.
Just out of curiosity. Why does one have to re-accept the licence agreement when we already accept it during the installation process?
Thank you again for your help

Adobe Reader shuts down automatically

I work in Microsoft Office 2007 and I have downloaded Adobe Reader, but everytime I open it the program automatically shuts down.
Does anyone know how I can fix this problem?

Assuming that you are on Windows, three things to try...
Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

Adobe reader shuts down

Hi all,
I was completing an editable adobe PDF document (a report) and half was through completing the document, when I cut some text from another static PFD document and went to paste into the editatble PDF report which subsequently shut down and I lost all information.
Does anyone know why this happened, as it was very frustrating?
Thanks in advance
Lee

Hi, and thanks. See attached screen capture. It is not the complete list, just top of it. The list is quite long.
/Henrik

Adobe reader shuts when trying to enter data

Any ideas why Adobe Reader shuts down when trying to enter data into a fillable form?

I have disabled the protection. It will still close when I attempt to add data, but now comes up with an error message saying that a problem caused the program to stop working correctly, and that Windows will close the program and notify me if a solution is available. I have not received anything from Windows regarding a solution.

Adobe Bridge shuts down when I try to access files on my external drive. Have been using the drive for months with no problems.

Adobe Bridge shuts down when I try to access files on my external drive. Have been using the drive for several months with no problems.

Due to the current unavailability of clairvoyants and mind-readers in the forum, we respectfully request you supply sensible, complete details.
A lot more information about your hardware and software is needed.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CC", but something like CC2014.v.2.2) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
a screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Can't create new digital ID/certificate - Reader shutting down unexpectedly

I had Adobe Reader X (10.0.0) installed and when I went to Edit|Protection|Security Settings it would pop up a dialog then shut down immediately.
I upgraded to the latest X build (10.2.1 or something), and the same thing occured.
I turned off Protected Mode and now instead of just shutting down it showed an 'Adobe Reader has stopped working' dialog (I did save the crash dump file but then lost it unfortunately, however there was nothing obvious in it)
I then installed version XI (not sure why Update didn't tell me about this).
When I tried to start that, it shut down immediately. I read here that this was a known problem of sorts, and ran the EULA program to allow it to at least start up.
Next I tried to find the equivalent "Security Settings" dialog in version XI in order to create a new Digital ID, and eventually found what looked like the right option under Edit|Preferences|Signatures|Identities & Trusted Certificates.
But when I click the "More" button...it just shuts down immediately. The 'More' button for "Document Timestamping" causes the same thing, as does the 'More button' on the tab for Edit|Preferences|Security. I managed to get a screen shot and it's just the partly painted "Digital ID and Trusted Certificate Settings" shown before it disappears completely, with no other dialogs displayed or any options to capture the crash dump. I attached a debugger to it and managed to get this stack trace:
First-chance exception at 0x700b2a5a in AcroRd32.exe: 0xC0000005: Access violation writing location 0x700de9f4.
>
nvdxgiwrap.dll!700b2a5a()
[Frames below may be incorrect and/or missing, no symbols loaded for nvdxgiwrap.dll]
mshtml.dll!0ce4021a()
dxgi.dll!0f7ab564()
dxgi.dll!0f79919e()
dxgi.dll!0f7ab5ba()
dxgi.dll!0f7ab581()
nvdxgiwrap.dll!700bc42b()
nvdxgiwrap.dll!700b6836()
After which...
The program '[9844] AcroRd32.exe: Native' has exited with code -1073741819 (0xc0000005).
This is on pretty much plain-vanilla Windows 7 64-bit system.
Any help appreciated.
Thanks
Dylan

I searched for nvdxgiwrap and located this thread
http://forums.adobe.com/thread/1178057
Which had the answer (NVIDIA 3D graphics settings - use Integrated Graphics).

Issue with Adobe Prox shutting down when combining files

I am having an issue with Adobe. I can open files no problem but when I click to combine multiple files into one pdf, as soon as I try to add the files, it automatically shuts down?

Does it crash on adding specific files or just about any file (try a simple PDF file)

Reader shuts down browser

I have Adobe Reader 8.2.4 when I am on a website and I try to open a pdf file in the browser it shuts internet explorer down and after awhile gives me this error:
A file I/O has occured. The file connection timed out" Any advice?

Do you get this with every online PDF?

How do i accept adobe reader i down loaded it a few times

How do i accept adobe reader after nine time of down loading it i still can't down load my books. it's important to me.

Ah, Ok. In that case you are trying to install it again, either because you went to the web site again (don't) or because you went to DOWNLOADS and ran what you found there. You only do that once.
Now it is installed, you need to LAUNCH it. Which means run it from Applications or Launch Pad (if you have a Mac).

Adobe app shuts down

When I underline a document the app shuts down immediately! I remark the bug since the last update. What can I do! In need the app for my work

Incident Identifier: 7E9A29F2-75EC-4507-A72B-50269D0B9609
CrashReporter Key:   e46dc8f7e17361a58811f5f436c76d675ec9f2ac
Hardware Model:      iPad4,2
OS Version:          iPhone OS 7.0.4 (11B554a)
Kernel Version:      Darwin Kernel Version 14.0.0: Fri Sep 27 23:08:32 PDT 2013; root:xnu-2423.3.12~1/RELEASE_ARM64_S5L8960X
Date:                2014-02-12 06:41:00 +0100
Time since snapshot: 147 ms
Free pages:                              1556
Active pages:                            70262
Inactive pages:                          35474
Speculative pages:                       68
Throttled pages:                         0
Purgeable pages:                         42
Wired pages:                             99287
File-backed pages:                       10977
Anonymous pages:                         94827
Compressions:                            3997583
Decompressions:                          1157614
Compressor Size:                         42604
Uncompressed Pages in Compressor:        170120
Largest process:   backboardd
Processes
     Name                    <UUID>                       rpages       recent_max   fds      [reason]          (state)
This fould was exactly by the time adobe crash down. It's also a memory fould (plist?)
I don't no how I can send you the document or a scream shot. But I have check a few documents and it's just the same. Please excause my bad English

Adobe Illustrator shut down at startup

Hi,
I am having problem with illustrator. I was using photoshop cs6 and illustrator cs6 and everything was good. But today I installed photoshop cc and the problem I faced after installing cc when I opened illustrator it ceashes. I mean it loads and opened but after 2,3 seconds it shutdown. Then I uninstall everything and then installed photoshop cc and illuatrator cc but again same problem with illustrator. I switched back to the versions I was using I have never faced any problem with pscs6 and aics6 I installed again pscs6 and aics6. And can't fixed the problem. I almost read most of the threads on adobe forum and tried it but still couldn't find a solution.
I am sure this problem started because of a installing photiship cc.
please help me I have lot of work pending. I will really appreciate your help.
Regards
Amir

I uninstalled by going to control panel > uninstall.
I am using windows 7 ultimate . My laptop is lenovoy50-70. I didn't used cc cleaner yet. I know after installing photoshop cc this problem start. I am thinking of reinstalling my window and then install photoshop cw6 and illuatrator cs6 again. But I was liking cc

Adobe just shut down my CC service

I've got 4 months to go on an active Creative Cloud subscription. About a month ago I started getting notices that my "trial" was going to expire and I needed to purchase the subscription. I ignored them, because my credit card bills show regular payments to Adobe (as does my Adobe profile).
Three days ago I opened Photoshop, and was told my "trial" had expired and I'd need to give Adobe $50 to use the software I'd already paid for. It was after business hours (I use this subscription on my home computer, and I'm not home during business hours.) Apparently Adobe support went home for the weekend, and left early today, because the only available resource is this community forum. I can't open a trouble ticket because apparently my Creative Cloud subscription doesn't include any support. At all.
You have GOT to be kidding. Do you really expect us to pay $600/year for Russian roulette subscriptions with absolutely NO support?
So...Adobe. I want credit for the days I've been unable to use the software I paid for, first of all. Then I want my service restored for the remainder of my subscription. Plus those extra days.
And then, when this subscription ends, I'm going back to my purchased copy of CS 5.5, the one that Adobe can't turn off when their accounting department or cloud metering system or whatever screws up.
I've been using Adobe/Macromedia/Aldus products since the first version of PageMaker hit the streets...and since about 2007 the experiences have been getting worse. But at least I was able to use the software I'd paid for.
Adobe, fix this. Please.
--Cynthia Morgan

Yes, mine too. I spoke with an Adobe rep this afternoon who said it had
something to do with the server not being able to ping the software to let
it know the subscription's been paid for another month, so it converts to a
30-day trial that can run out. In my case, I ignored the trial notices
because Adobe was sending me monthly receipts and obviously knew I was paid
up. Apparently Adobe accounting and Adobe Cloud management don't talk much.
Anyway, he said the way to avoid it is to make sure your software's
accessible on renewal day. Hope I misunderstood because it makes more sense
to have the software contact the server when Internet is available rather
than the other way 'round. (I mean, what if you take your laptop to a beach
on Fiji for a three week web-less vacation during renewal day?)
If you get caught, you're supposed to hit the "license" link on that screen
and log in with your Adobe account. That's supposed to solve the problem.
Haven't tried it yet because I reinstalled my 5.5 suite on my laptop and am
using that instead. (In fact, if I can figure out a way to cancel my cloud
subscription I think I'll just skip upgrades and the cloud, stick with 5.5
for as long as possible).
Thanks--
--cynthia

Adobe Reader does not fully shut down

After closing all PDF documets, Adobe Reader remains open. The Processes Tab in Windows Task Manager typically lists multiple instances of AcroRd32.exe after I close all PDF files. If I open a new PDF file, the PRocesses tab shows two instances of AcroRd32.exe. What causes this? What is the fix for this?
Windows Vista Home Premium (32), SP2, Adobe Reader 10.1.4 (latest download availabe from the adobe web site.
Thanks
jgbcorr

Hi Pat,
Thank you for the information and the patches.
I installed them, one at a time, rebooted, and tested the outcomes.
10.1.5 – Adobe had run Adobe Distiller when I rebooted and checked Task Manager. This is the first I have seen Distiller listed in a long time. I opened an Adobe file. This added two instances of AcroRd32.exe to Task Manager. I closed the Adobe file. The two instances remained in Task Manager. I opened another PDF file without clearing the instances from Task Manager. This added two more instances of AcroRd32.exe to Task Manager.
With only 10.1.15 installed and after doing some other things, I retested Adobe Reader. This time, when I closed the PDF either by the X in the upper right hand corner of the file or by File / Exit from the menu, Adobe Reader shut down completely and did not leave any instances of AcroRd32.exe in Task Manager.
10.1.16 – Could not find this patch file. Instead received this message in Firefox:
The requested URL /pub/adobe/reader/win/10.x/10.1.6/misc/AdbeRdrUpd1016.msp was not found on this server.
Received a similar message in Internet Explorer
10.1.17 – Downloaded, installed, and rebooted PC. Did not see an instance of Acrobat Distiller in Task Manager after the reboot.
Opened a PDF file – two instances in AcroRd32.exe in Task Manager. Without closing the first PDF file, opened another PDF. Momentarily saw two more instances of AcroRd.exe in Task Manager. Then they disappeared. Closed one PDF file using the X. Two instances remained. Closed the second file. Adobe Reader shut down completely and cleared both instances from Task Manager.
Not sure what had been going on. For now, things seem to operate about as they should.
Thank you, again, Pat. This will help keep my PC from hanging up after I view several PDF files. At times I have had 16 or 18 instances of the executable listed in Task Manager. That really slows down the PC.
Kind regards,
Jon Bergeson

Adobe Reader shutting down.

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