Adobe reader subscriptions for iPad

Really in trouble – I have purchased adobe reader for iPad and a subscription for
Acrobat.com file storage
Adobe ExportPDF
Adobe PDF Pack
These show as Suscribed on my account
All this has worked until 11.2  which I did not update to.  I have now updated to 11.2.1 and now am not able to
Store a file in Acrobat.com
Convert any PDF flie to Word or Excel or whatsoever
Create and export PDF files
The answer is always the same – Failure converting to PDF or Failure exporting to doc …. or error saving document.
I have re-installed reader quite a few times, I have reset my password on my account – with success – but this has not changed anything.
Help please – I have asubscription and a programme which I do use.
What must I do to get this use back.
Any chance on using the old version of Adobe Reader?
Waiting for your reply

Hi Johnlorio,
I am an engineer on the Reader Mobile team and would like to help fix your issue.
I need some more information to investigate into the issue:
1. How big (size) are the files that you are trying to convert? KBs, MBs?
2. Have you tried signing out of the account and signing in again?
3. Are you getting this error for all files you are trying to convert or only for some files?
Thanks for your patience. We will try and resolve your issue as quickly as possible.
Shradha

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