Adobe reader troubleshooting

I am creating a website and several of my pages include linked documents. I initially created these documents using word, but converted them over to adobe .pdf format. I have relinked these documents in Dreamweaver and reuploaded them to my site server. When I try to open one of these links, I get an error message "there was a problem reading this document (12)". How do I resolve this? I have also tried opening one of the .pdf docs on my computer with no success.
Thanks
Nick

How did you convert these files?

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I am having trouble printing a PDF document. Whenever I click print nothing happens but when I am printing documents from Word, Excel etc they print without a problem. I've tried printing as image but that did not work. I uninstalled Adobe Reader XI and d

I am having trouble printing a PDF document. Whenever I click print nothing happens but when I am printing documents from Word, Excel etc they print without a problem. I've tried printing as image but that did not work. I uninstalled Adobe Reader XI and downloaded Adobe Reader X instead and that still doesn't work. I have Windows 7.

Hello,
Please follow the link to troubleshoot the printing issues with Adobe Reader:- Troubleshoot PDF printing | Acrobat, Reader.
Regards,
Nakul

Troubleshoot pdf adobe reader file to convert to doc and save to disk

I unfortunately have major issues with pdf files. I am not even certain how or why I am no longer able to use postscripts to view online pdf files which then enabled me to save as either a word docx or as in pages or in excell on my computer. Because many websites require adobe reader to view pdf files I downloader the adobe reader 11.0.04. Since then all online / htlm files can not be saved accordingly. In addition when I create a word, excell or page file and want to save it as a pdf on computer drive it only allows it to be saved to adobe online pdf.
I never signed up to have adobe save pdf files online. I do not have share file options or any type of online subscriptions. I checked my system preferences and do not have cloud documents checked off.
I want to find out is it possible to view, convert and save online web archieve and other pdf files without adobe. If so what and how.
What is the equivilant of a pdf converter app which I thought I had on my Mac. FYI using Mac book pro OS 10.8.5 not ready to go to 10.9.
I use Safari 80% of time and Firefox the rest of time but only when websites work with Safari.
If I were to eliminate adobe reader pdf plug in but wanted current disk saved files to open a pdf version what would happen? I admit I feel a bit behind in understanding pdf and webarchieve mechanics but am willing to learn. So if anyone can give me online learining tutorials that not only explain how but also provide video practice I would appreciate it.

Another option is Sirvisetti AutoMail Desktop Connector (part of Sirvisetti AutoStream family of products) that allows you to convert any document to PDF and automatically launches your default e-mail client with the document attached. You just need to add To/Cc/Bcc, type in the subject and message body and click send!
You can request for a demo at http://www.sirvisetti.com
Hope it helps!
- Mark

Need help troubleshooting issues with Adobe Reader X

Hello,
Recently our company upgraded multilpe computers to Reader X. Initially we installed version 10.1.0. Ever since our users on X have been experiencing problems. We are seeing three different issues.
1) A user will fill out the PDF and click print. At that point a popup appears with the message "Adobe Reader has encountered a problem and needs to close. We are sorry for the inconvenience." The user has the choice to click on Debug or Close. Clicking Debug doesn't appear to do anything.
2) Clicking on a PDF in internet explorer will launch Adobe Reader and a progress bar shows on the screen indicating that the PDF is loading. The progress bar goes away and the user is left looking at a grey screen.
3) When attempting to open a PDF the user recieves this message "The instruction at "0x00720065" referenced memory at "0x00720065" . The memory could not be "written."
In every situation the only way to get past the problems is a restart of the PC.
As an attempt to resolve the issue we tried upgrading several users to Reader version 10.1.3. This was done by completely uninstalling version 10.1.0 and then installing 10.1.3. This did not have any effect on the problems.
Can anyone here offer and suggestions?
Thank you

Hello,
1. The OS on which you are seeing these issues.
Windows XP SP3
2. The method of deployment of the 10.1.3 update. Was it done via SMS/GPO/SCUP?
Originally 10.1.0 was installed remotely using a program PSEXEC. Once the errors began occurring 10.1.0 was uninstalled manually and 10.1.3 was installed using a copy from your ftp site.
3. Can you try and update any one of your systems to the latest version of Reader i.e. Reader 10.1.4 and see if it solves the problem.
We have upgraded one machine to 10.1.4 using the Check for Updates function within Reader 10.1.3 and are looking for any ongoing issues.
4. Which browser are you using to render the PDFs. Is the issue seen with internal links alone or with all links. Can you try and see if the following opens on one of the faulty machine: http://kb2.adobe.com/cps/837/cpsid_83708/attachments/Acrobat_Reader_Re leaseNote_10.1.3.pdf<http://kb2.adobe.com/cps/837/cpsid_83708/attachments/Acrobat_Reader_ReleaseNote_10.1.3.pdf>
We are using IE 8. The issues are seen with both internal and external links as well as stand alone PDFs. No one could open the link you sent but we could open: http://helpx.adobe.com/content/dam/kb/en/837/cpsid_83708/attachments/Acrobat_Reader_Releas eNote_10.1.3.pdf on a faulty machine.
5. If suggestion# 3 doesn't work, can you also try and uninstall the installation on any one of the machines manually (i.e. via Control Panel > Add/Remove Programs or Programs and Features depending upon your OS) and install a fresh copy of Reader 10.1.3 (from ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.3/en_US/AdbeRdr1013 enUS.exe<ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.3/en_US/AdbeRdr1013_en_US.exe>) and see if it solves the problem. If it does, then it may be an issue with the Deployment methodology followed.
Already tried this. See answer to suggestion #2
Thanks,
Adam Behsmann
Application Support Analyst
Exchange Bank
(707) 541-1044

How do I troubleshoot the installation of Adobe Reader?

I can't install Adobe Reader on my Mac IOS Yosemite 10.10.1. I have tried all the following steps:
- Reinstall a fresh Yosemite IOS
- Turn off FileVault
- Update Flash
- Tried new user account
What continues to happen is that the installation process starts but stops around 40%.
Can anybody help me with that?
Tania

Try downloading the full installer and using that.
Link: Adobe - Adobe Reader Distribution

Troubleshooting Adobe Reader XI--help!!!

Something on my computer is blocking Adobe Reader XI from opening anything! I have tried everything. I have uninstalled and reinstalled. I even tried reinstalling Reader 9 to make sure my computer just wasn't acting up with Reader XI, but to no avail. I'm wondering if it's just a setting somewhere that I need to change and just haven't found it yet! Can someone please help me???
Thanks,
Shelley

Mac or Win? Can you open Reader itself?

Layout Troubleshooting depending on adobe reader version

Hi all,
I made an interactive forms on a WAS 6.4 on ABAP stack .
This forms is send by mail thru an ABAP Program . That work's fine .
When user open the PDF , depending on Adobe version some static text are replace by dynamic value ( Abode version >= 7.0.9 ).
Another problem is that when user press the button submit by mail if the Adobe version is lower thant 7.0.9 ADOBE READER DUMP .
Does somebody can help me ?
Best regards .

Soled by myself .

Adobe Reader XI 11.0.06 - launching this takes 5 seconds while other users are instant or 1 second. Need troubleshooting tips or idea's

It was at 6 to 10 seconds but I unchecked Enable Prtoected Mode at startup and unchecked Enable Enhanced Security.
Looking for more idea's / suggestions to getting this to open instant / 1 second.
Impacting several users.
Win 7 Enterprise SP 1
Intel i5 1.60 GHz
64-bit OS

Thank you for the response, I have tested just clicking on Adobe Reader XI version 11.0.07 and it is launching in 4 to 6 seconds.
While I do see some improvement I'm still at a loss of why some users can instantly launch this application in (1 second or less) with the same hardware and I have several users still at a 4 seconds.
I am going to log in as admin and stop some of our services and other background apps and test launching.

Problem with Adobe reader XI

Can anyone help, I keep getting the message that Adobe reader could not open file, either because it is not a supported file, or the image was damaged, for example it was sent as an email attachment and wasn't correctly decoded. Its happening on files that it has opened before, since the XI upgrade I have been having problems, Is anyone else been getting this message, and is there anything I can do. I have tried uninstalling then re-installing but the problem persists. Is there anyway I can go back to an older version............ Thanks in advance for any help offered x

I am having the same problem. Reader was working fine until Adobe did an update today. Now, I cannot open any PDF files either on my computer or from any other source - says reader is non responsive. running windows 8.1. tried everything on the adobe troubleshooting guide to include:
open adobe reader and try fix form "help - adobe reader non responsive.
closed reader and did fix from control panel - no fix
tried reinstalling reader - no fix
removed the new version with intent to install older version - cannot install
no help here - trying to get work done - this is extremely frustrating.
Anybody know of an alternative to adobe?? I have many .pdf files I need to access.

Adobe Reader 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience

Ver 8 installed fine but can't get it to launch from any application. Have tried going back to earlier versions (6.1,6.2,7) but the same problem occurs.
Same error message each time:
"Adobe Reader 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience"
AppName: acrord32.exe AppVer: 8.0.0.456 ModName: acrord32.dll
ModVer: 8.0.0.456 Offset: 00020916
Tried every troubleshooting tip in the Support Knowledgebase to no avail.
Have been using Reader for years with never any problems and now I can't seem to get this fixed after numerous hours.
Any suggestions would be appreciated. Is there a free support line I can call or is it paid support only?
Thanks,
Dee

Like others my problem was Adobe Reader 8.1.2 died terribly and with a buggy stench with the following error:
AppName: acrord32.exe AppVer: 8.1.0.137 ModName: msvcr70.dll
ModVer: 7.0.9466.0 Offset: 000013d6
RESOLUTION ON XP SP2
1. Control Panel, Users
2. Create a new user account NewUser (for example)
3. Start, Log Off
4. Switch Users to the NewUser
5. Wait the mini eternity for new user to be set up.
6. Start Adobe Acrobat 8.1.2 and you will see a red splash screen along with some license updating things.
7. Adobe 8.1.2 now starts fine under NewUser
8. Switch back to your regular user name. Start, Log off, Switch Users
Now a note to Adobe. Do you folks really have to make this such a frickin pain to get working? Do you at Acrobat have any idea of how much time we users blow and how much of our lives pass by while we try to re-download and work with this product? You are directly responsible for a small slow down in the world economy by this. Get the hint.... create an 8.1.3 that omits the secret code steps above.
The only thing that kept my sanity during this were nice songs on channel 86 on SIRIUS. Thank you SIRIUS.
Thanks,
Jim

Adobe Reader 10.1.4 Lock-Ups

Hello,
When our campus users launch Adobe Reader 10.1.4 after logging on to a campus machine via a network account (with a re-directed app data folder) and launch a PDF from a network location by double-clicking it from Windows Explorer, Adobe Reader will launch, but then lock up and enter a "Not Responding" state after a few seconds of working with the PDF. I can only reproduce this issue with both the Enable Protected Mode at startup and the Show me messages when I launch Reader boxes checked (if either box is unchecked, the lock-up does not occur). If I wait long enough, sometimes, the "Not Responding" state will end and I will be able to view the PDF without issues. However, after a single reboot, the problem re-occurs. Our campus machines are on the 32-bit Windows 7 OS.
I have been able to reproduce this issue in Adobe Reader 10.1.2, 10.1.3, and 10.1.4, but not in Adobe Reader 10.1.1. I am not able to reproduce this issue using a local account opening a local PDF, a local account opening a network PDF, or using a network account to open a local PDF. The issue also does not occur if the user first launches Adobe Reader, and then opens the network PDF using File->Open. In other words, the issue only occurs when a network account opens a network PDF by double-clicking on it from Windows Explorer.
I did some research in the Adobe Reader forums, and here are the workarounds that I found and my success with them:
1) Uncheck Enable Protected Mode at startup
As I stated before, this does work around the problem, but also decreases security. As a troubleshooting step, I tried using the Adobe Reader documentation to white-list everything that Protected Mode was 'blocking'. The lock-ups still occurred even though the Protected Mode log was empty (after whitelisting) and did not indicate that anything was being blocked.
2) Disable Enable Hardware rendering for legacy video cards
This workaround did not work for me, even after disabling the legacy video cards and switching the preferred renderer to software.
3) Uninstall and reinstall Adobe Reader
This workaround was also ineffective.
4) Uncheck Show me messages when I launch Reader
As I stated before, this does work around the problem.
But these are not fixes - just workarounds. Does anyone know what the root problem is and whether or not Adobe will be addressing this issue?
Thank you in advance.

Hi, I can't offer any solution just agreements that it isn't just yourselves but others shared experiences:
The lockup began several years ago and subsequent versions of Reader have not altered the lockup problem one bit.
Typically the whole program loads, as does the document (it doesn't matter which PDF, any and every PDF cause lockup), you have about 4 seconds to scroll down or whatever action then... application completely freezes, states "not responding" and usually it remains entirely locked for at least 1 to 2 minutes while it hogs majority of system resources. When it releases, program again fully responds. Closing and reopening only repeats the same bad user experience.
Uninstalling, reintstalling, new versions, have no effect. Inevitably, the main result is to use PDFs significantly less as it is not worth it, yet ultimately it is unavoidable for documents.
Following your 1,2 and 4 has reduced lockup time to around 50 seconds but still not acceptable for regular use. This reduction and the fact that earlier versions on the same system platform worked 100% fine suggest to me it is additional (and for many users, entirely unecessary) Reader functionality such as trying to get messages, check updates (another to turn off), etc. that halt the software from working smoothly as it should rather than any problem with the host system.
I'd be very surprised to hear Adobe are unaware of the problem as there are many messages about this from a search and yet seemingly no definitive solution as far as I can find.
I too will recheck here in hope of a solution emerging.

Can't launch Adobe Reader 11.0.06: 'An internal error occurred'

Today I purchased a highly recommended e-book ('Rally All Around') which is available by download. Double clicking on its file brought up a message that I needed a newer version of Adobe Reader, and linked me directly to 11.0.06 (Mac) on the Adobe site, which I downloaded and installed. Unfortunately, this application refuses to launch: irrespective of whether I try to launch it directly, from the Applications Folder, or by double clicking the new book, I receive the 'An internal error occurred' error message and the program shuts down. I have followed the advice provided in this forum for a previous version of Reader: I deleted all existing versions of the program, as well as the Adobe Folder in my Library, then attempted to reinstall. I've also used 'Get Info' to ensure I have the required read/write permissions on the application, and the Adobe Library Folder. Unfortunately now I have lost the ability to open any PDF file at all! I'm very unimpressed (to say the least!) that I have lost hours trying to troubleshoot this problem, as well as my money for the book and functionality on my machine! I am running Mac OS X 10.9.1 on an Intel Core i5. I'd be grateful for help, and advice, if you care to share. I'd like to count to 10 and try and fix this, before succumbing to the temptation to send a howler to the publisher.

I did eventually solve it, and I think it was using this advice I received on the Adobe Forums:
The error that you are facing might be due the reason that the user logged in doesn't have permissions to access the following directory: "~/Library/Application Support/Adobe". Can you please try the following steps with the user account in which you are facing the error:
1. Remove the Adobe Reader from Applications directory by moving it to Trash.
2. Now delete the following directory: "~/Library/Application Support/Adobe". Please note that this path is for the Library folder present inside the user directory that you are currently logged in.
3. Restart the machine.
4. Now re-install Adobe Reader XI.

I can't install adobe reader XI

I uninstalled the program because the last few days the program immediately shuts down and doesn't open again. So I uninstalled it and tried to reinstall the program but I can't get past step 2. It immediately tries to troubleshoot the problem but ends up saying that something caused it to stop working and that I should wait until I get an email of the issue. Which I have not received. I have gone to my colleges Tech support and they don't know what is wrong with it either and they told me to try and get a hold of someone from Adobe.
So why is it that I can't download Adobe Reader XI!? Because I now can't access any of my college work or information that I need to complete my classes.
Thank you to whoever answers this.
Sincerely,
A very angry Student

Try the offline installer http://get.adobe.com/reader/enterprise/
If that doesn't help, tell us your operating system, browser, etc.

Adobe Reader error message, "The application was unable to start correctly(0xc000007b)"

Upon start up of my PC, an error message occurs that states, 'The application was was unable to start correctly(0xc000007b)" Reader isn't functioning properly and any programs that require it cannot be used(i.e. itunes, etc) My computer operating system is windows 7, 64 bit. The reader came with the computer. I am an unskilled pc user but can follow written instructions to troubleshoot. thanks in advance for any help you may give!

I hope its okay that I am resending my earlier question. I have attempted all of the suggestions to fix the problem with Adobe Reader but so far nothing has worked. Is there anything else I can try? Thank you for your help!
Upon start up of my PC, an error message occurs that states, 'The application was was unable to start correctly(0xc000007b)" Reader isn't functioning properly and any programs that require it cannot be used(i.e. itunes, etc) My computer operating system is windows 7, 64 bit. The reader came with the computer. I am an unskilled pc user but can follow written instructions to troubleshoot. thanks in advance for any help you may give!
My Reader version was an older one , so I downloaded the latest on the website. I shut down and restarted the computer but the error notice is still present.
Also, when I attempted to open Reader in protected mode, the following error message appeared ," Fatal Error Acrobat failed to load it's core DLL.
I downloaded the anti malware program at adobe help and ran the scan, restarted the computer and the error message still pops up. Are there any other actions you might suggest?

Adobe Reader version 7.1.0 will not install

Hi all,
I am bringing up a new Discovery server and working through the SAP Discovery System Quick Guide. My question is that Adobe Reader version 7.0.9 is no longer available and version 7.1.0 will not launch.
Has anyone seen an issue with this? When I run the Adobe Reader installer, it fails with no error. There are no messages in the event log either.
Looking through troubleshooting guides, it appears that version 7.x is mandatory and there are errors if only 8.x is installed.
I've searched the forums with no luck. Thanks in advance for your help.

Hi,
Please consider opening a CSN ticket on component CA-SOA-DS and the appropriate SAP support personnel will assist you in this issue.
Regards,
Hwee Lin

Adobe reader troubleshooting

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