Adobe Reader update 11.0.01 problems

After downloading and installing the Adobe Reader update 11.0.01, some of my pdf files open to a black page. help!

Moving this discussion to the Adobe Reader forum.

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    I'm trying to use SCUP 2011 with WSUS 3.0 SP2 (Patched with latest rollup hotfix - WSUS-KB2734608-x64.exe). The problem that I'm running into is that it gives me the following error when trying to publish either Adobe Reader XI or either of the 2 transition packages "Reader 11.0.01 Update" or "Reader Multi Lingual User Interface 11.0.01 Update":
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    Updates Publisher
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    1 (0x0001)
        Publish: Preparing list of selected updates for publishing.
    Updates Publisher
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    13 (0x000D)
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        Building dependency graph for update 'Reader Multi Lingual User Interface 11.0.01 Update (UpdateId:'e82be86d-a19c-4392-b972-260672243721' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')'
    Updates Publisher
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    13 (0x000D)
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    Updates Publisher
    1/31/2013 12:12:55 PM
    13 (0x000D)
                Evaluating dependency on item '3e0afb10-a9fb-4c16-a60e-5790c3803437'...
    Updates Publisher
    1/31/2013 12:12:55 PM
    13 (0x000D)
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    Updates Publisher
    1/31/2013 12:12:55 PM
    13 (0x000D)
                Evaluating dependency on item '59653007-e2e9-4f71-8525-2ff588527978'...
    Updates Publisher
    1/31/2013 12:12:55 PM
    13 (0x000D)
                Update with id '59653007-e2e9-4f71-8525-2ff588527978' was not found in the database, unable to fully evaluate it and it's dependencies.
    Updates Publisher
    1/31/2013 12:12:55 PM
    13 (0x000D)
    Found total of 2 dependencies (may include duplicates).
    Updates Publisher
    1/31/2013 12:12:55 PM
    13 (0x000D)
    2 dependencies were not found in scup database during dependency evaluation for update 'Reader Multi Lingual User Interface 11.0.01 Update (UpdateId:'e82be86d-a19c-4392-b972-260672243721' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')'
    Updates Publisher
    1/31/2013 12:12:55 PM
    13 (0x000D)
    PublishItem: Update 'Reader Multi Lingual User Interface 11.0.01 Update (UpdateId:'e82be86d-a19c-4392-b972-260672243721' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')' cannot be published as its dependency '3e0afb10-a9fb-4c16-a60e-5790c3803437' does not exist in both the updates publisher database and in WSUS.
    Updates Publisher
    1/31/2013 12:12:55 PM
    13 (0x000D)
    Building dependency graph for update 'Reader XI English Upgrade (UpdateId:'c448bd67-9e61-42d7-9a22-f87c14ef28a0' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')'
    Updates Publisher
    1/31/2013 12:12:56 PM
    13 (0x000D)
        Update 'Reader XI English Upgrade (UpdateId:'c448bd67-9e61-42d7-9a22-f87c14ef28a0' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')' has direct dependency on 2 other items.
    Updates Publisher
    1/31/2013 12:12:56 PM
    13 (0x000D)
                Evaluating dependency on item '59653007-e2e9-4f71-8525-2ff588527978'...
    Updates Publisher
    1/31/2013 12:12:56 PM
    13 (0x000D)
                Update with id '59653007-e2e9-4f71-8525-2ff588527978' was not found in the database, unable to fully evaluate it and it's dependencies.
    Updates Publisher
    1/31/2013 12:12:56 PM
    13 (0x000D)
                Evaluating dependency on item '3e0afb10-a9fb-4c16-a60e-5790c3803437'...
    Updates Publisher
    1/31/2013 12:12:56 PM
    13 (0x000D)
                Update with id '3e0afb10-a9fb-4c16-a60e-5790c3803437' was not found in the database, unable to fully evaluate it and it's dependencies.
    Updates Publisher
    1/31/2013 12:12:56 PM
    13 (0x000D)
    Found total of 2 dependencies (may include duplicates).
    Updates Publisher
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    13 (0x000D)
    2 dependencies were not found in scup database during dependency evaluation for update 'Reader XI English Upgrade (UpdateId:'c448bd67-9e61-42d7-9a22-f87c14ef28a0' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')'
    Updates Publisher
    1/31/2013 12:12:56 PM
    13 (0x000D)
    PublishItem: Update 'Reader XI English Upgrade (UpdateId:'c448bd67-9e61-42d7-9a22-f87c14ef28a0' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')' cannot be published as its dependency '59653007-e2e9-4f71-8525-2ff588527978' does not exist in both the updates publisher database and in WSUS.
    Updates Publisher
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    13 (0x000D)
    Building dependency graph for update 'Reader 11.0.01 Update (UpdateId:'e066fa50-eab2-4dba-bae2-0a36ca61c2fa' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')'
    Updates Publisher
    1/31/2013 12:12:56 PM
    13 (0x000D)
        Update 'Reader 11.0.01 Update (UpdateId:'e066fa50-eab2-4dba-bae2-0a36ca61c2fa' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')' has direct dependency on 2 other items.
    Updates Publisher
    1/31/2013 12:12:56 PM
    13 (0x000D)
                Evaluating dependency on item '59653007-e2e9-4f71-8525-2ff588527978'...
    Updates Publisher
    1/31/2013 12:12:56 PM
    13 (0x000D)
                Update with id '59653007-e2e9-4f71-8525-2ff588527978' was not found in the database, unable to fully evaluate it and it's dependencies.
    Updates Publisher
    1/31/2013 12:12:56 PM
    13 (0x000D)
                Evaluating dependency on item '3e0afb10-a9fb-4c16-a60e-5790c3803437'...
    Updates Publisher
    1/31/2013 12:12:56 PM
    13 (0x000D)
                Update with id '3e0afb10-a9fb-4c16-a60e-5790c3803437' was not found in the database, unable to fully evaluate it and it's dependencies.
    Updates Publisher
    1/31/2013 12:12:56 PM
    13 (0x000D)
    Found total of 2 dependencies (may include duplicates).
    Updates Publisher
    1/31/2013 12:12:56 PM
    13 (0x000D)
    2 dependencies were not found in scup database during dependency evaluation for update 'Reader 11.0.01 Update (UpdateId:'e066fa50-eab2-4dba-bae2-0a36ca61c2fa' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')'
    Updates Publisher
    1/31/2013 12:12:56 PM
    13 (0x000D)
    PublishItem: Update 'Reader 11.0.01 Update (UpdateId:'e066fa50-eab2-4dba-bae2-0a36ca61c2fa' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')' cannot be published as its dependency '59653007-e2e9-4f71-8525-2ff588527978' does not exist in both the updates publisher database and in WSUS.
    Updates Publisher
    1/31/2013 12:12:56 PM
    13 (0x000D)
    PublishProgress: Publish operation completed.
    Updates Publisher
    1/31/2013 12:12:56 PM
    13 (0x000D)
    Publish: Background processing completed.
    Updates Publisher
    1/31/2013 12:12:56 PM
    1 (0x0001)
    For some reason it keeps making this into a table...
    In any event, I don't know why I'm missing dependencies (I've the publicly published Adobe Reader catalog downloaded and published in full content, the Adobe Reader 10 Transition Catalog, the Adobe Reader 11 Transition Catalog and finally, the Adobe Reader 11 Catalog - all downloaded directly from Adobe's Administrator Enterprise Deployment guide.)
    Everything else publishes just fine.  Would LOVE some direction here.  Thanks.

    Hi,
    The dependencies that are listed are the detectoids for X86 and x64 based systems (http://msdn.microsoft.com/en-us/library/windows/desktop/bb902472(v=vs.85).aspx):
    x86-based systems: 3E0AFB10-A9FB-4c16-A60E-5790C3803437
    x64-based systems: 59653007-E2E9-4f71-8525-2FF588527978
    These detectoids are public detectoids that could be used by everyone. These are not authored by Adobe and as per the message in the log must be present in the WSUS database.
    PublishItem: Update 'Reader XI English Upgrade (UpdateId:'c448bd67-9e61-42d7-9a22-f87c14ef28a0' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')' cannot be published as its dependency '59653007-e2e9-4f71-8525-2ff588527978' does not exist in both the updates publisher database and in WSUS.       Updates Publisher           1/31/2013 12:12:56 PM  13 (0x000D)
    Moreover I tried publishing the update in my environment and the log differs with the one in the post at the marked line:
    Updates workspace: Starting publish wizard with 1 updates.  Updates Publisher 01-02-2013 11:13:00    1 (0x0001)
        Publish: Preparing list of selected updates for publishing.   Updates Publisher 01-02-2013 11:13:06     6 (0x0006)
        Connecting to a local update server with locally detected settings. Updates Publisher 01-02-2013 11:13:06  6 (0x0006)
        Publish: Update server name: SCCM2012 Updates Publisher 01-02-2013 11:13:10     6 (0x0006)
        Publish: Publish operation starting for 1 updates.      Updates Publisher 01-02-2013 11:13:10    6 (0x0006)
        Publish: Publish: Verifying update server is configured with a certificate prior to publishing. Updates Publisher 01-02-2013 11:13:10     6 (0x0006)
        Publish: Publish: Update server appears to be configured with a certificate.    Updates Publisher   01-02-2013 11:13:24     6 (0x0006)
        Building dependency graph for update 'Reader 11.0.01 Update - GM (UpdateId:'e066fa50-eab2-4dba-bae2-0a36ca61c2fa' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')'  Updates Publisher   01-02-2013 11:13:24     6 (0x0006)
        Update 'Reader 11.0.01 Update - GM (UpdateId:'e066fa50-eab2-4dba-bae2-0a36ca61c2fa' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')' has direct dependency on 2 other items.      Updates Publisher 01-02-2013 11:13:25     6 (0x0006)
    Evaluating dependency on item '3e0afb10-a9fb-4c16-a60e-5790c3803437'... Updates Publisher   01-02-2013 11:13:25     6 (0x0006)
    Update with id '3e0afb10-a9fb-4c16-a60e-5790c3803437' was not found in the database, unable to fully evaluate it and it's dependencies.      Updates Publisher 01-02-2013 11:13:25     6 (0x0006)
    Evaluating dependency on item '59653007-e2e9-4f71-8525-2ff588527978'... Updates Publisher   01-02-2013 11:13:25     6 (0x0006)
    Update with id '59653007-e2e9-4f71-8525-2ff588527978' was not found in the database, unable to fully evaluate it and it's dependencies.      Updates Publisher 01-02-2013 11:13:25     6 (0x0006)
    Found total of 2 dependencies (may include duplicates).     Updates Publisher 01-02-2013 11:13:25    6 (0x0006)
    2 dependencies were not found in scup database during dependency evaluation for update 'Reader 11.0.01 Update - GM (UpdateId:'e066fa50-eab2-4dba-bae2-0a36ca61c2fa' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')'   Updates Publisher 01-02-2013 11:13:25     6 (0x0006)
    PublishItem: BEGIN--- Publishing 0 (duplicates removed) dependencies for update 'Reader 11.0.01 Update - GM (UpdateId:'e066fa50-eab2-4dba-bae2-0a36ca61c2fa' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')'.     Updates Publisher 01-02-2013 11:13:27     6 (0x0006)
    PublishItem: END --- Publishing dependencies for update 'Reader 11.0.01 Update - GM (UpdateId:'e066fa50-eab2-4dba-bae2-0a36ca61c2fa' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')'.  Updates Publisher 01-02-2013 11:13:27     6 (0x0006)
    In my opinion there is a difference in the WSUS environment as these detectoids are not present in my Updates Publisher database as well but still it is published successfully.
    Can you pls. give me more details as to how WSUS is configured. Will pursue the matter with other folks and let you know
    Thanks,
    Vinod

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          From: Anubha Goel <[email protected]>
    To: rubyrose1950 <[email protected]>
    Sent: Sunday, April 26, 2015 10:42 PM
    Subject: You have been mentioned by Anubha Goel in Re: Adobe Reader Updater has been 'downloading' for over a week now...it is preventing me from signing out and closing my mini Mac, can't close down. The window will not close ever, just keeps spinning around...help! in Adobe Community
    |
    You have been mentioned
    by Anubha Goel in Re: Adobe Reader Updater has been 'downloading' for over a week now...it is preventing me from signing out and closing my mini Mac, can't close down. The window will not close ever, just keeps spinning around...help! in Adobe Community - View Anubha Goel's reference to you  Hey rubyrose1950, Could you please let me know what version of OS are you working on.You might try uninstalling Reader and install it again from the below mentioned link:Adobe Acrobat Reader DC Install for all versions Let me know how it goes. Regards,Anubha 
    Participate in the conversation by replying to this email
    To stop receiving these messages whenever you are mentioned, go to your preferences and disable notifications for direct social actions. |

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