Adobe Reader X 10.1.3 printer list is incorrect

My employer is running Adobe Reader X 10.1.3 on Windows 7 x64, all up to date.  For some reason when he opens his printers list in Reader X to print there is a printer there that does not exist.  He cannot print to this printer.  If you look in Windows 7 printers it isn't there.
Here's what it looks like:
Samsung CLP-510 Printer (the one that isn't there)
Samsung CLP-510 Series (the one that is there, connected via USB)
Ricoh Aficio MP C3502 PCL 6
His default printer is the second one, the "series", but the printer that isn't even there shows up first on the list.  Most people would simply select the second one and get on with life, but this bothers my employer to the point of distraction. 
How can I resolve this issue?

Nothing happens if he tries to print to the first printer in the list.  There's only a 64-bit version of the driver installed.  It is pulling this information from someplace other than the Printers list, because there are only two printers in that list.  Do we know "where" it is pulling it from?  Is it the registry, or some other spot?  If I can track down the area it's pulling it from I can look in there and see if there is some phantom version hanging around.
Any idea why the default Windows printer isn't the default printer that Adobe is using?

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