Adobe Reader X: access to files & problems updating

Why can't I update my Adobe Reader X, and why won't it let me open my pdf files, including those I have created myself on the same laptopn I use now?

Hi Mathaa001,
Can you please let us know the details mentioned below:
- Operating System;
- what is the exact version of Adobe Reader X that you are using ;
- Are you getting any error message while updating Adobe Reader? If yes, please let us know the error message and if possible, please provide us screenshot of the error. (How to post a screenshot: How to post a screenshot in the forum)
- You also mentioned that you are not able to open any PDF files, please let us know exactly what happens when you open any PDF file? Do you get any error message? If yes, please let us know the error message and if possible, please provide us screenshot of the error.
- Are you able to launch Adobe Reader? (Without opening any PDF file)

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Adobe Reader does not recognize file name (filename10.5.11.pdf) but does in Adobe Standard 9. Why?

I post documents to our Intranet site and found out recently that Adobe Reader does not recognize certain file names in PDF files. For instance, when trying to open a PDF file with the name
filename10.5.11.pdf in Adobe Reader, the web browser will not open the PDF and the display is blank.   When I'm using another computer with Adobe Standard 9, I do not have a problem opening the file.
I would like to know if anyone else has had a similar issue and why Reader will not recognize the file name and Standard does.

The version is Adobe Reader 10.1.0    I will request the latest version
and let you know if that fixes the problem
Actually I had changed the name of the file so our associates could access
the file (changed the . to a hyphen) It still made me wonder why Reader
wouldn't open it at that time.
Thanks again for you assistance and I will let you know if this resolves
the issue.
Regards,
Susan
From:   Ankit_Jain <[email protected]>
To:     SusanPleso <[email protected]>
Date:   10/19/2011 12:56 AM
Subject:        Adobe Reader does not recognize file name
(filename10.5.11.pdf) but does in Adobe Standard 9. Why?
Re: Adobe Reader does not recognize file name (filename10.5.11.pdf) but
does in Adobe Standard 9. Why?
created by Ankit_Jain in Adobe Reader - View the full discussion
Hi Susan,
Thanks for providing the information.
Could you also let me know what is the exact version of Adobe Reader on
your system. You can check the same y clicking on Help > About Adobe
Reader X.
In case its not 10.1.1, please try updating to the latest version and see
if the problem persists.
Also, does any other PDF with a different filename open in Internet
Explorer correctly?
Thanks
Ankit
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Can the folder C:\Windows\Cache\Adobe Reader 6 and the files it contains simpley be deleted?

My daughter is running Adobe Reader 9.4.5 and Adobe Flash Player 10 Active X
on a Dell Dimension 4400 system with
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During a full system backup using Seagate DiskWizard version 11.0.8326
each time folder C:\Windows\Cache\Adobe Reader 6
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IRQL NOT LESS OR EQUAL ERROR 0x0000000A
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The access ultimately fails since there is no CD loaded because there is no intent to install
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Through a manual process of backing up each of the the files in the Adobe Reader 6 folder
individually, one at a time, I strongly suspect the problem file to be instmsiw.exe.
Can the folder C:\Windows\Cache\Adobe Reader 6 and the files it contains simpley be deleted?
Are there any registry entries or issues that must be addressed before deleting these files?
What is the best way to free up space on the C drive that is apparently being occupied by
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The folder C:\Windows\Cache\Adobe Reader 6 contains the following files:
0x0409.ini                        5KB          Configuration Settings        2/18/2003
abcpy.ini                          2KB          Configuration Settings        3/24/2003
Adobe Reader 6.0.msi      2198KB     Windows Installer               5/19/2003
Data1.cab                       23334KB    WinZip file                         5/19/2003
instmsia.exe                   1669KB      Application                        3/11/2002
instmsiw.exe                  1780KB      Application                        3/11/2002
Rdr60ENU.itw                 16KB          ITW file                            5/11/2003
Rdr60ENU.mst               4KB            MST file                           4/16/2003
Setup.exe                      212KB        Application                        5/19/2003
Setup.ini                        2KB            Configuration Settings        5/19/2003
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Go to Add/Remove Programs in Control Panel and uninstall Adobe Reader 6. That version poses a security risk to your system and should be removed a.s.a.p.
After you remove it, reboot and then delete the "Adobe Reader 6" folder at the location you mentioned above.
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I have Windows SP3
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Regards
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re Adobe Reader 9 access issue, 20 Dec
It appears this is not an Adobe Reader issue at all. I have had the same trouble downloading an update to an unrelated programme.
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Is it possible to read MS Access report file .snp with Bold 9000

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I would like to read MS Access Report file .SNP generated by an internal application.
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Hi and Welcome to the Forums!
Natively? No, I don't think so. Your choices are, I believe:
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Adobe Reader could not open "file"

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For your first question: are you sure that 'file' is a PDF file and that it is not damaged? And you may find this useful for your second question:
http://helpx.adobe.com/acrobat/kb/application-file-icons-change-acroba t.html

I uninstalled Adobe Reader X to address a problem and cannot reinstall the software.

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My iPhone adobe reader for iOS6 is stuck in update state and will not complete updating any ideas?

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The update process is handled entirely by iOS and unfortunately, there isn't anything the Reader can do during this process to prevent "stuck updates". Generally, we don't recommend uninstalling unless you have to because uninstalling will delete all of the PDF's in your documents!
Here are some steps that work for most users:
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Can someone please help me resolve this problem? I had no problem using Adobe Reader 8 but since removing Adobe Reader 8 and download the updated Adobe Reader 9, I cannot open any pdf files or the Adobe Reader 9 (on desktop) without receiving the following error message:
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Regards,
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Hi,
where can I download Adobe Reader 8 (Mac)?
Jan
Op 20 sep 2010, om 09:26 heeft Choichai het volgende geschreven:
Hi Michael,
Thanks for coming back to me. Remember when I've received the error message previously "Error 1327. Invalid Drive: E:\", I've decided to try inserting my flash drive into the E drive (since I've downloaded the Adobe file previously from my flash drive to my desktop pc) and then try removing the Adobe Reader 9.3.4 and it works!!!! I am now working with the earlier version ie. Adobe Reader 8 which works fine. I would like to try again to download the Adobe 9.3.4 but have previously tried 3 times and failed. What else can I try to do to download, install and run this latest version without experiencing the same problem over again? Thanks.
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>

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Hello togehter.
Since the newest Update for the Adobe Reader X (Version 10.1, released 14.6.2011) a lot of our employers in our company have the problem that only the 1. PDF opens fast, the 2. PDF take 5 to 10 seconds to open, sometimes the hole programm crash down. A special effect is that when they open the 2. PDF instead of a doubleklick with drag an drop (the pick the file an bank it in the already open pdf) the pdf opens fast.
Facts:
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-Doesn't matter if the file is local or on the netzwork
We have no idea why we have this problem!
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Kind regards,
Groli

Nobody have an idea?

If I install the update to Adobe Reader 10, will that cause problems with Acrobat Pro 9?

Firefox (version 15.0.1) is telling me I need to install an update to Adobe Acrobat 9.4 in order to view pdf files in my browser. I use Acrobat Pro 9. The update is actually Adobe Reader 10, and I am wondering if I install this, will it cause problems with my version of Acrobat Pro?
Because I am not sure if this is so, I have temporarily disabled the plug-in and now pdf files download automatically rather than display in my browser. I would prefer they open in my browser but do not want to upgrade to Acrobat X.
My OS is Windows Vista. I did not include the "troubleshooting information" file because I'm not sure what specific info is being requested.
Thanks for any help.

Hi WMdotcom
did you try to view pdf with your acrobat pro 9 ?
see
[https://support.mozilla.org/en-US/kb/change-firefox-behavior-when-open-file Change what Firefox does when you click on or download a file]
[https://support.mozilla.org/en-US/kb/set-how-firefox-handles-different-file-types
Set how Firefox handles different types of files]
thank you

Adobe Reader and accessing files on a unix box

sorry if this is the wrong forum, but here goes. I have adode
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addins that need to be set.
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Adobe Reader X/10 - continued crash problems trying to save PDFs

Dear all,
I wonder if anyone can help me.... I have been having ongoing problems when trying to save PDF documents online while using the downloaded Adobe Reader 10 or X version. It always crashes/freezers when I press the 'save' button in the 'save as' dialogue box. I have to use end program and start all over again.
I use Windows XP (Professional, Service Pack 3) and both Mozilla Firefox 4.0.1 and IE 8 web browsers. I have followed the links suggested to prevent in future after the problem has been reported - I have unstalled and reinstalled Reader a few times now, as well as checked that I have been using the most up to date version of Reader 10 or X. Then reopened everything again thinking it's solved and then crash (ARGH!). Has anyone else had similar issues?
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Any help or advice would be great, even alternative PDF software.
Many thanks in advance
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The response from 370H55V is correct in theory and in actual fact was very close to the solution, but the response was more cryptic than helpful. I first encountered this yesterday after upgrading users on a Terminal Server from Reader v8 to v9. My first instinct was to upgrade to v10, which I did, but the problem still existed, so I rolled back to v8 and the issue was resolved. Unfortunately however this was not a solution and it was a requirement that we upgraded to at least v9. The error was as described that in IE 8 when a PDF file was opened inside the browser(or embedded as some might say), and you press SAVE (or even sometimes print) within the adobe reader toolbar, IE would flicker and crash on the page and then recover the page, saying this page has been recovered, but no saving would happen. This would happen if protection was turned off in Adobe Reader, and if it was on (default), then pressing SAVE would just make IE freeze as previously reported.
So to understand what was happening, I ran FILEMON and REGMON by SYSINTERNALS. Regmon showed nothing of significance. Filemon showed a lot more. It was getting an access denied error on c:\windows\system32\shell32.dll. There was no reason for this however because the permissions on this file allow all users to read and execute. But then I remembered what shell32.dll does. It brings up the SAVE AS dialog box that allows you select the path of where to save the file – essentially this is calling the shell of explorer.exe.
So this is actually the cause of the crash. When Adobe Reader makes the call to the SAVE AS dialog box – CRASH!!!!! Why???
Well it’s quite simple. The default location that the SAVE AS dialog box starts in is MY Documents and this is where to start looking for the source of the error. To find out were “my documents” is for your session, open REGEDIT and go to:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
Look for the key: PERSONAL and in it is a REG_SZ containing the path to “my documents” for the current user. This is generally something like C:\documents and settings\<username>\My Documents on Windows XP/2003 and something like C:\Users\<username>\Documents on Win7/ 2008.
Now in our case the setting for this key was U:\ which was a mapped network drive to the path: \\server\username\mydocs. U:\ did exist and the user had full permission to it. So I changed the path on the personal key to C:\documents and settings\<username>\My Documents – the default setting. I went back to IE, opened a PDF document from a website, viewed the file and then pressed SAVE on the adobe toolbar. BINGO BABY!!!! Worked perfectly.
But again this was not a solution because in a network, you need your users to have their “my documents” in their own home drive, which is generally located on a remote share on a server. So I put the PERSONAL setting in the registry back to U:\ and crash back to square one. I then put the path of the U:\ in the key instead of just U: drive, so PERSONAL now had a REG_SZ value of \\server\username\mydocs. Went out to IE again, launched a PDF, pressed SAVE. BINGO BABY!! It worked. So clearly this was a UNC Path resolution issue or something similar, but why did it only happen from v9 of Adobe Reader and whose fault is it – Microsoft or Adobe. Well I suspect both. I suspect that Adobe maybe making a weak Shell call in their code which doesn’t resolve the path properly, and a possible bug in the MS Shell call may be adding to this issue.
Anyway, I did some further testing for some fun. I took permissions away from the user to their “My documents” folder and was also able to replicate the same crash. I set the PERSONAL registry key to a folder that didn’t exist and same crash. So basically if the SAVE AS shell call can’t resolve or access the path as set in the PERSONAL key the you will get this crash.
The way I solved it for the network users, was to set the registry key for PERSONAL to \\server\username\mydocs via Group Policy, also a logon script may also work. Additionally you could use Folder Redirection in Group Policy to set the path for MY Documents on a per user basis. This also was tested and work.
For non-network users check the PERSONAL key and get the path and then find that path and check permissions etc. Replace it with the default location or even point it to a path that you know exists and has full access.
As a final tip, also look at the registry Key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
And find the PERSONAL path. It will be something like %USERPROFILE%\my documents in XP/2003 and %USERPROFILE%\Documents in Win7/2008. This is the default location and if the PERSONAL KEY does not exist in HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders then windows reverts back to the User Shell Folders key to get the path. It is a good idea to check that path in this area as well.
Hope this helps.

Adobe Reader X: access to files & problems updating

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