Adobe Reader X copy image to word display blank

When select and copy to word some time not working.
Copy and paste to Word or Excel with blank screen.
Windows 7 32Bit with Adobe Reader X.
Thanks.

Hi LoriAUC,
Sorry for the late response!
The users had a habit of going into the printer properties to specify other printer options eg. 2-sided printing, manual feed printing, heavy paper, etc... besides the number of copies inside the printer properties as well. Therefore, they prefer to do all the various changes in the printer properties instead of changing it at the Adobe Reader dialog.
The same method were applied by all the users in Adobe Reader 9.4.7 and there were perfectly no issue at all! All the network printers (23 different brands and models in the network) responded to the printer properties "number of copies" accordingly.
It seems that Adobe Reader X dialog Page Handling: No of copies, cannot synchronise and recognise the "No of copies" specified in the printer properties. This symptom was tested and found to be the same behaviour for different printer manufacturers. Wonder if there is a bug with Adobe Reader X as this issue did not occur for Adobe Reader 8 and 9 versions. The users were using Reader 8 and 9 versions before and there were no complaints until it was eventually all upgraded to Reader X, starting from 10.0.1, 10.1.0 and now 10.1.2.
What do you think could be the cause?

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