Adobe reader X doesn´t work on my netbook

I have a Netbook Toshiba with Intel atom CPU N570, 1,66 GHz, ram 1GB , os windows 7 32 bits. When i actualice versión of reader by the XI doesn´t work an
I need help, i need my pdf reader works well

http://www.pretentiousname.com/adobe_pdf_x64_fix/
"...the installer had a mistake which meant the preview handler did not work on 64-bit systems.
It turned out the problem could be fixed via a simple registry change. The change is described below and a small program which performs the fix is also provided for your convenience.
Unlike the thumbnail fix, described below, the preview handler fix should no longer be needed by most people, since Adobe have finally fixed their installer, but it's still provided in case it helps repair things. If you had Adobe Reader installed under Vista and later upgraded to Windows 7 then you will probably still need to run the preview handler fix once to clean up a registry value which Adobe set inconsistently between the two OS versions. If in doubt, run the fix and it will tell you if anything needs to be done. If everything is good already then the preview handler fix won't change anything."
Hope that helps. I have the same problem.

Similar Messages

Adobe Reader XI Doesn't work!

Adobe Reader XI won't validate, so it won't work. It won't update. It won't uninstall. I am stuck with a program that won't work and I can't download it again, as it says, it's already there. UGH! Help! (And I am not super computer literate, so if you have suggestions, please make them for a toddler to understand!) Thanks!!!

Hi Pat,
When the Adobe reader opens a PDF document, it will show the first page, then a text box will pop-up that says it cannot "validate" and then it says the program needs to close, and closes. When I tried repeatedly to remove the program, it would say it wanted to update. If I said no, don't update, it stopped working and did nothing. If I said Yes, update, it said the program was in use (trying to remove) and to close the program first. I did keep going around and around with it last night, and, hallelujah, it uninstalled. I haven't redownloaded the program, because I think this version of Adobe doesn't like Norton Antivirus (I didn't click yes to macafee, because I don't want it). So, currently I don't have any PDF reader. But, it is no longer making me crazy, because it isn't there. You're the best for your sane reply to a crazy woman stuck in an Adobe loop. Much appreciated!

Adobe Reader updater doesn't work properly in Windows 7

For the longest time, I've been receiving update notifications from Adobe Reader, prompting me to upgrade. I always say ok, download the update. Then it always takes like 1 second to download (hard to believe it's that fast), then I get the install window. I press the "Install" button and the window disappears and I don't receive any additional messages... Until I reboot my computer and I get again the same update download prompt window.
So it seems the update doesn't work and that's why I get that message EVERYTIME I reboot the PC. Not matter if I reboot every 5 minutes, I always get that message.
Please, fix your updater so it doesn't annoy the user like this with non working updates!
Since the updater doesn't work, is there a way to disable it? Thank you!

Ok, I've added the registry setting you mentioned, then I've started "AdobeARMHelper.exe" again to get the tray notification about the available update. Then I've clicked it, I got the download window, I clicked "Download", then 1 second later I got another tray notification about the update being ready to install (maybe it takes so little time because the update is already in my computer and so it doesn't download anything). Then I clicked the tray notification and got the install window. I clicked Install, and nothing else happened, as always.
Then, I've checked the "AdobeARM.log" file, and now it shows the following:
[2013-07-09 01:09:37] Adobe ARM launcher started.
[2013-07-09 01:09:37] Command Line:
[2013-07-09 01:09:37] ARM path: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2013-07-09 01:09:37] Re-launch ARM succeeded
[2013-07-09 01:09:37] Adobe ARM launcher finished
[2013-07-09 01:09:37] Adobe ARM 1.7.2.0 logging started.
[2013-07-09 01:09:37] Command Line:
[2013-07-09 01:09:37] FindCurrentPDFOwner...
[2013-07-09 01:09:37] .pdf value: AcroExch.Document.11
[2013-07-09 01:09:37] GetFileVersion(): C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
[2013-07-09 01:09:37] File version: 11.0.2.0
[2013-07-09 01:09:37] ProductCode: {AC76BA86-7AD7-1034-7B44-AB0000000001}
[2013-07-09 01:09:37] ProductName: Adobe Reader XI (11.0.02) - Español
[2013-07-09 01:09:37] ProductVersion: 11.0.02
[2013-07-09 01:09:37] ProductUACPatching: enabled
[2013-07-09 01:09:37] Product UI Language: ESP
[2013-07-09 01:09:37] ProductLanguage installed: 1034
[2013-07-09 01:09:37] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\11.0
[2013-07-09 01:09:37] ProductInstallDir: C:\Program Files (x86)\Adobe\Reader 11.0\
[2013-07-09 01:09:37] InitUIStrings...
[2013-07-09 01:09:37] InitListener...
[2013-07-09 01:09:37] Init...
[2013-07-09 01:09:37] Notify...
[2013-07-09 01:09:37] Could not find ARM server to notify
[2013-07-09 01:09:37]    GetLastError(): 2 - El sistema no puede encontrar el archivo especificado.
[2013-07-09 01:09:37] StartServer...
[2013-07-09 01:09:37] IsVistaOrLater returns 1
[2013-07-09 01:09:37] ARM Server started
[2013-07-09 01:09:37] Action added: Listener
[2013-07-09 01:09:37] RunAutomatic...
[2013-07-09 01:09:37] Launched: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\Reader_sl.exe
[2013-07-09 01:09:37] CanStart...
[2013-07-09 01:09:37] IsEULA_Accepted...
[2013-07-09 01:09:37] EULA accepted from 2
[2013-07-09 01:09:37] IsPatchingDisabled...
[2013-07-09 01:09:37] Admin User, IsElevated returns 1
[2013-07-09 01:09:37] GetPreferences...
[2013-07-09 01:09:37] Using found registered preference AUTO_CHECK_UPDATES
[2013-07-09 01:09:37] IsTimeElapsed...
[2013-07-09 01:09:37] Minutes elapsed: 82867
[2013-07-09 01:09:37] IsErrorExpired...
[2013-07-09 01:09:37] Last error is not registered
[2013-07-09 01:09:37] InitDownloadManager...
[2013-07-09 01:09:37] UAC is enabled
[2013-07-09 01:09:37] CanStart returns 1
[2013-07-09 01:09:37] Network is available, waited 0 ms
[2013-07-09 01:09:37] Action added: Download Manifest
[2013-07-09 01:09:37] Downloading Manifest:
[2013-07-09 01:09:37]    URL: https://armmf.adobe.com/arm-manifests/win/Reader11Manifest.msi
[2013-07-09 01:09:37]    file: C:\ProgramData\Adobe\ARM\Reader_11.0.02\Reader11Manifest.msi
[2013-07-09 01:09:37] DownloadFileAndWait()
[2013-07-09 01:09:37] Creating BITS job LocalFileName:C:\ProgramData\Adobe\ARM\Reader_11.0.02\Reader11Manifest.msi
[2013-07-09 01:09:37] Creating BITS job RemoteName:https://armmf.adobe.com/arm-manifests/win/Reader11Manifest.msi
[2013-07-09 01:09:37] downLoadFileSet(): File Count: 1
[2013-07-09 01:09:40] StoreCRD...
[2013-07-09 01:09:40] No CRD to store
[2013-07-09 01:09:40] Manifest downloaded successfully with BITs: C:\ProgramData\Adobe\ARM\Reader_11.0.02\Reader11Manifest.msi
[2013-07-09 01:09:40] Action deleted: Download Manifest
[2013-07-09 01:09:40] InitSession...
[2013-07-09 01:09:40] InitUpdateData...
[2013-07-09 01:09:40] InitUpgrade...
[2013-07-09 01:09:40] Upgrade data not available: Upgrade ID
[2013-07-09 01:09:40] File list in Manifest: AdbeRdrUpd11003.msp
[2013-07-09 01:09:40] InitUpdateFiles...
[2013-07-09 01:09:40] EvaluateCondition...: AdbeRdrUpd11003_all
[2013-07-09 01:09:40] InitUpdateAttributes...
[2013-07-09 01:09:40] New file object: AdbeRdrUpd11003.msp
[2013-07-09 01:09:40] AddFileObject...
[2013-07-09 01:09:40] InitFilesInUse...
[2013-07-09 01:09:40] info: WaitFilesInUse is not set in Manifest
[2013-07-09 01:09:40] InitManifestProperties...
[2013-07-09 01:09:40] ErrorDetailsURL property found in manifest
[2013-07-09 01:09:40] Found AllowServiceConditions: SvcCond1;SvcCond2
[2013-07-09 01:09:40] EvaluateCondition...: SvcCond1
[2013-07-09 01:09:40] ProcessFileCondition...
[2013-07-09 01:09:40] File: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2013-07-09 01:09:40] File version: 1.7.2.0
[2013-07-09 01:09:40] Condition met
[2013-07-09 01:09:40] EvaluateCondition...: SvcCond2
[2013-07-09 01:09:40] ProcessFileCondition...
[2013-07-09 01:09:40] File: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARMHelper.exe
[2013-07-09 01:09:40] File version: 1.7.2.0
[2013-07-09 01:09:40] Condition met
[2013-07-09 01:09:40] AllowServiceMode property found in manifest: 2
[2013-07-09 01:09:40] Service not allowed - unknown AllowServiceMode value
[2013-07-09 01:09:40] WhatsNewURL property found in manifest
[2013-07-09 01:09:40] UpgradeName property found in manifest
[2013-07-09 01:09:40] info: AllowCancelBITsJobs is not set in Manifest
[2013-07-09 01:09:40] InitArmUpdate...
[2013-07-09 01:09:40] EvaluateCondition...: DisableArmUpdate
[2013-07-09 01:09:40] ArmUpdate record found.
[2013-07-09 01:09:40] IsNewArmAvailable...
[2013-07-09 01:09:40] GetFileVersion(): C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2013-07-09 01:09:40] File version: 1.7.2.0
[2013-07-09 01:09:40] IsNewArmAvailable: NewBuildNumber > BuildNumber, returning 1.
[2013-07-09 01:09:40] AddArmUpdateObject:
[2013-07-09 01:09:40]    file - ARM.msi
[2013-07-09 01:09:40]    ARM version - 1.7.4.0
[2013-07-09 01:09:40]    type - 7z
[2013-07-09 01:09:40]    url - https://armmf.adobe.com/arm-updates/win/ARM/1.7.4/ARM_1740.msi
[2013-07-09 01:09:40] ShowArmDialog...
[2013-07-09 01:09:41] Action added: Dialog
[2013-07-09 01:10:05] SetupArmUpdate...
[2013-07-09 01:10:05] DownloadArmUpdate...
[2013-07-09 01:10:05] Extract7zArchive...
[2013-07-09 01:10:05]    File: C:\ProgramData\Adobe\ARM\Reader_11.0.02\ARM.msi
[2013-07-09 01:10:05]    archive file: C:\ProgramData\Adobe\ARM\Reader_11.0.02\AdobeARM.bin
[2013-07-09 01:10:05] ExtractFilesFrom7zArchive...
[2013-07-09 01:10:05] C:\ProgramData\Adobe\ARM\Reader_11.0.02\7626
[2013-07-09 01:10:05]    GetLastError(): 2 - El sistema no puede encontrar el archivo especificado.
[2013-07-09 01:10:05] Archive path: C:\ProgramData\Adobe\ARM\Reader_11.0.02\AdobeARM.bin
[2013-07-09 01:10:05] Files extracted successfully at: C:\ProgramData\Adobe\ARM\Reader_11.0.02\7626
[2013-07-09 01:10:05] SetupArmUpdate returns 1
[2013-07-09 01:10:05] DownloadFiles...
[2013-07-09 01:10:05] File already exist and valid: C:\ProgramData\Adobe\ARM\Reader_11.0.02\AdbeRdrUpd11003.msp
[2013-07-09 01:10:05] CancelJobs
[2013-07-09 01:10:05] GetJobs
[2013-07-09 01:10:05] no registered jobs
[2013-07-09 01:10:05] InitInstalls...
[2013-07-09 01:10:05] File to be added to install object: C:\ProgramData\Adobe\ARM\Reader_11.0.02\AdbeRdrUpd11003.msp
[2013-07-09 01:11:18] RelaunchARM...
[2013-07-09 01:11:18] Command line for restart: /ArmUpdateExe:"C:\ProgramData\Adobe\ARM\Reader_11.0.02\7626" /MODE:1 /PRODUCT:Reader /VERSION:11 /LANG:ESP
[2013-07-09 01:11:18] Launcher path: C:\ProgramData\Adobe\ARM\Reader_11.0.02\7626\AdobeARMHelper.exe
[2013-07-09 01:11:18] ShellExecute succeded.
[2013-07-09 01:11:18] Action deleted: Dialog
[2013-07-09 01:11:18] Notify...
[2013-07-09 01:11:18] WriteFile succeeded in Notify
[2013-07-09 01:11:18] Requested to stop listener
[2013-07-09 01:11:18] Confirming request to stop listener
[2013-07-09 01:11:18] Action deleted: Listener
[2013-07-09 01:11:18] Cleanup...
[2013-07-09 01:11:18] ARM returns ERROR_SUCCESS
[2013-07-09 01:11:18] Adobe ARM 1.7.2.0 logging finished.
It seems there are some errors in Spanish, probably because they come from Windows, which is configured in Spanish in my PC. "El sistema no puede encontrar el archivo especificado" means "The system cannot find the file specified".
I hope you can find the problem with that information.

Adobe Reader X doesn't work.

I've downloaded Adobe Reader X based on the installation advice of Adobe.
The reader does not function at all, I cannot open any pdf file or open the program itself.
I have uninstalled and re-installed the program several times.
Although I only need the Reader, I note that Adobe AIR is being installed too.
I'm running XP Professional; I'm not computer literate enough to know how to solve this issue.
Any advice would be appreciated.
Thanks.

http://www.pretentiousname.com/adobe_pdf_x64_fix/
"...the installer had a mistake which meant the preview handler did not work on 64-bit systems.
It turned out the problem could be fixed via a simple registry change. The change is described below and a small program which performs the fix is also provided for your convenience.
Unlike the thumbnail fix, described below, the preview handler fix should no longer be needed by most people, since Adobe have finally fixed their installer, but it's still provided in case it helps repair things. If you had Adobe Reader installed under Vista and later upgraded to Windows 7 then you will probably still need to run the preview handler fix once to clean up a registry value which Adobe set inconsistently between the two OS versions. If in doubt, run the fix and it will tell you if anything needs to be done. If everything is good already then the preview handler fix won't change anything."
Hope that helps. I have the same problem.

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Hello,
When I try to insert a PDF Document into a Power Point Sheet (Microsoft Office 2003) the following an error occurred: "Die Serveranwendung , die Quelldatei oder das Element konnte nicht gefunden werden oder ein unbekannter Fehler wurde zurückgemeldet. Installieren Sie die Serveranwendung unter Umständen erneut." In English it would be somethink like: "Die Serverapplikation, the sourcefile or the element could not be found or an unknown error get recalled. According to the circumstances install the serverapplication again."
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Have anyone any idea, or know a solution?
Greetings from Cologne

Hallo Andreas,
hier wie versprochen die Keys um den Geschützen Modus per Gruppenrichtlinie zu de/aktiveren.
Der Key für Geschützer Modus wenn er aktiviert ist lautet:
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\10.0\Privileged]
"bProtectedMode"=dword:00000001
Und demensprechend lautet der Key für den deaktiverten "Protected Mode":
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\10.0\Privileged]
"bProtectedMode"=dword:00000000
Hallo Werner,
wir benutzen hier Windows 7 x64, sowie Windows XP x86. Allerdings haben wir bei beiden Systemen keine Probleme wenn wir den Geschützen Modus deaktiveren.
Kannst du mir vielleicht noch die nachfolgenden 3 Fragen beantworten, damit ich ein bessere Vorstellung vom Problem habe?
Welches MS Office (bzw. PP) nutzt ihr?
Über welchen Weg bzw. über welche Funktion wollt ihr das PDF in PP implmentieren/einbetten?
Wie genau lautet der Text der Fehlermeldung?
Grüße aus dem verregneten Köln
Eike

The downloaded Adobe Reader XI doesn't work!

This might be known, but I have never experienced it! I downloaded Adobe Reader XI, and when I wanted to open a pdf file, Adobe started....... and disappeared! I thought maybe I had done something wrong, so I tried once more, but with the same result! I found that I wanted to have the old version (X) back, so I unloaded XI and reinstalled X, but ......, you know what? Now the same happened with the old version! There's definitely something wrong here, but what? I think I have tried everything that's supposed, but have come up blank! Can anybody help me?

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Bernd Alheit wrote:
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If you're sure you've installed the latest version of Flash, take each of the following steps that you haven't already tried. After each step, relaunch Safari and test. For a "missing plug-in" error, start with Step 5.
Step 1
If you're only having trouble with YouTube videos, sign in to your YouTube account and load this page. You may see a link with the text "Leave the HTML5 Trial." If so, click that link.
Step 2
If you're getting a "blocked plug-in" error, then from the menu bar select
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Step 3
Triple-click anywhere in the line below on this page to select it:
/Library/Internet Plug-Ins
Right-click or control-click the highlighted text and select
Services ▹ Open
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Flash Player (failing).plugin
You may be prompted for your login password.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combinationcommand-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Step 4
Re-download and reinstall Flash. Download it from the domain "get.adobe.com". Don't click a link from any other website, including this one, because you can't trust links. They may be an attempt to trick you into installing malware masquerading as Flash. Type the address into the browser window. Never download a Flash update from anywhere else.
Step 5
If you get a "missing plug-in" error, select
Safari ▹ Preferences... ▹ Security
from the Safari menu bar and check the box marked
Allow (or Enable) plug-ins
Then click the button marked
Manage Website Settings...
if present and make sure that the website is not blocked for Flash.
Step 6
Select
Safari ▹ Preferences... ▹ Extensions
from the Safari menu bar. If any extensions are installed, disable them.
Step 7
In the Safari preference window, select
Privacy ▹ Remove All Website Data
Close the window. Then select
 ▹ System Preferences… ▹ Flash Player ▹ Advanced
and click Delete All. Close the preference pane.

Whitelist in Reader X doesn't work

Hello everyone,
Anybody can help me figure out this?
I have a plug-in which will call functions in a DLL to invoke 3rd-party application's UI. It works in Reader 9.0, none-protect mode in Reader X. But it doesn't work in protect mode in Reader X.
(Here, it used COM to make the communication. )
To make this plug-in be trusted. I followed the document to make whitelist:
1. Set registry to enable the configurable file of white-list.
Create a key-value named bUseWhitelistConfigFile with value 1, under HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\10.0\FeatureLockDown.
2. Create the configure file named ProtectedModeWhitelistConfig.txt under Reader X’s installation folder.
3. Write configure file in #2 with following content to allow it access to Tamale Software
; Files Section
FILES_ALLOW_ANY = *
; Processes
PROCESS_ALL_EXEC = *
; Registry
REG_ALLOW_ANY = *
; Mutants
MUTANT_ALLOW_ANY = *
; Sections
SECTION_ALLOW_ANY = *
I think my configure will allow all access to local. Same as disable the protect mode. Right?
Why my plug-in can work when protect mode is disabled but cannot work in my setting of whitelist?
Thanks a lot~ ^_^
=================
More information about this topic:
I got log from Reader X:
[03:22/01:20:51] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:51] name: MSFT.VSA.COM.DISABLE.4092
[03:22/01:20:51] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:20:51] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:51] name: MSFT.VSA.IEC.STATUS.6c736db0
[03:22/01:20:51] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:20:51] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:51] name: Global\CLR_PerfMon_StartEnumEvent
[03:22/01:20:51] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:20:51] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:51] name: Global\CLR_PerfMon_StartEnumEvent
[03:22/01:20:51] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:20:52] NtCreateMutant: STATUS_ACCESS_DENIED
[03:22/01:20:52] real_path: \BaseNamedObjects\MSCTF.GCompartListMUTEX.DefaultS-1-5-21-212926602-4 199581602-1198870392-1007
[03:22/01:20:52] Consider modifying policy using this policy rule: MUTANT_ALLOW_ANY
[03:22/01:20:52] NtCreateMutant: STATUS_ACCESS_DENIED
[03:22/01:20:52] real_path: \BaseNamedObjects\MSCTF.GCompartListMUTEX.DefaultS-1-5-21-212926602-4 199581602-1198870392-1007
[03:22/01:20:52] Consider modifying policy using this policy rule: MUTANT_ALLOW_ANY
[03:22/01:20:54] NtCreateMutant: STATUS_ACCESS_DENIED
[03:22/01:20:54] real_path: \BaseNamedObjects\MSCTF.GCompartListMUTEX.DefaultS-1-5-21-212926602-4 199581602-1198870392-1007
[03:22/01:20:54] Consider modifying policy using this policy rule: MUTANT_ALLOW_ANY
[03:22/01:20:54] NtCreateMutant: STATUS_ACCESS_DENIED
[03:22/01:20:54] real_path: \BaseNamedObjects\MSCTF.GCompartListMUTEX.DefaultS-1-5-21-212926602-4 199581602-1198870392-1007
[03:22/01:20:54] Consider modifying policy using this policy rule: MUTANT_ALLOW_ANY
[03:22/01:20:54] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:54] name: MSFT.VSA.COM.DISABLE.4092
[03:22/01:20:54] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:20:54] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:54] name: MSFT.VSA.IEC.STATUS.6c736db0
[03:22/01:20:54] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:21:00] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:21:00] name: _fCanRegisterWithShellService
[03:22/01:21:00] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:21:07] NtOpenSection: STATUS_ACCESS_DENIED
All status are Denied. Why? I feel confused about this.
=================
I updated my policy rules. Now, I will not get STATUS_ACCESS_DENIED in the log anymore.
But still, my plug-in does not work.
The latest log is:
[03:22/01:51:22] Adobe Reader Protected Mode Logging Initiated
[03:22/01:51:22] Found custom policy file: C:\Program Files\Adobe\Reader 10.0\Reader\ProtectedModeWhitelistConfig.txt
[03:22/01:51:22] Adding custom policy: FILES_ALLOW_ANY = c:\*
[03:22/01:51:22] Adding custom policy: PROCESS_ALL_EXEC = c:\*
[03:22/01:51:22] Adding custom policy: REG_ALLOW_ANY = HKEY_CLASSES_ROOT\*
[03:22/01:51:22] Adding custom policy: REG_ALLOW_ANY = HKEY_CURRENT_USER\*
[03:22/01:51:22] Adding custom policy: REG_ALLOW_ANY = HKEY_LOCAL_MACHINE\*
[03:22/01:51:22] Adding custom policy: REG_ALLOW_ANY = HKEY_USERS\*
[03:22/01:51:22] Adding custom policy: REG_ALLOW_ANY = HKEY_CURRENT_CONFIG\*
[03:22/01:51:22] Adding custom policy: MUTANT_ALLOW_ANY = \BaseNamedObjects\MS*
[03:22/01:51:22] Adding custom policy: SECTION_ALLOW_ANY = \BaseNamedObjects\MS*
[03:22/01:51:22] Adding custom policy: SECTION_ALLOW_ANY = \BaseNamedObjects\Local*
[03:22/01:51:22] Adding custom policy: EVENTS_ALLOW_ANY = MS*
[03:22/01:51:22] Adding custom policy: EVENTS_ALLOW_ANY = Gl*
[03:22/01:51:22] Adding custom policy: EVENTS_ALLOW_ANY = _fC*
[03:22/01:51:22] Adding custom policy: NAMEDPIPES_ALLOW_ANY = MS*
[03:22/01:51:22] Adding custom policy: FILES_ALLOW_DIR_ANY = c:\*
Then, nothing else. Any idea of my issue?
Thanks a lot.
=================
To update my current status of this issue again.
Now, I can catch the error when I try to create the instance of COM object. It will throw an error said: Class not registered.
I still feel confused about this.

Hello everyone,
Anybody can help me figure out this?
I have a plug-in which will call functions in a DLL to invoke 3rd-party application's UI. It works in Reader 9.0, none-protect mode in Reader X. But it doesn't work in protect mode in Reader X.
(Here, it used COM to make the communication. )
To make this plug-in be trusted. I followed the document to make whitelist:
1. Set registry to enable the configurable file of white-list.
Create a key-value named bUseWhitelistConfigFile with value 1, under HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\10.0\FeatureLockDown.
2. Create the configure file named ProtectedModeWhitelistConfig.txt under Reader X’s installation folder.
3. Write configure file in #2 with following content to allow it access to Tamale Software
; Files Section
FILES_ALLOW_ANY = *
; Processes
PROCESS_ALL_EXEC = *
; Registry
REG_ALLOW_ANY = *
; Mutants
MUTANT_ALLOW_ANY = *
; Sections
SECTION_ALLOW_ANY = *
I think my configure will allow all access to local. Same as disable the protect mode. Right?
Why my plug-in can work when protect mode is disabled but cannot work in my setting of whitelist?
Thanks a lot~ ^_^
=================
More information about this topic:
I got log from Reader X:
[03:22/01:20:51] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:51] name: MSFT.VSA.COM.DISABLE.4092
[03:22/01:20:51] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:20:51] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:51] name: MSFT.VSA.IEC.STATUS.6c736db0
[03:22/01:20:51] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:20:51] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:51] name: Global\CLR_PerfMon_StartEnumEvent
[03:22/01:20:51] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:20:51] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:51] name: Global\CLR_PerfMon_StartEnumEvent
[03:22/01:20:51] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:20:52] NtCreateMutant: STATUS_ACCESS_DENIED
[03:22/01:20:52] real_path: \BaseNamedObjects\MSCTF.GCompartListMUTEX.DefaultS-1-5-21-212926602-4 199581602-1198870392-1007
[03:22/01:20:52] Consider modifying policy using this policy rule: MUTANT_ALLOW_ANY
[03:22/01:20:52] NtCreateMutant: STATUS_ACCESS_DENIED
[03:22/01:20:52] real_path: \BaseNamedObjects\MSCTF.GCompartListMUTEX.DefaultS-1-5-21-212926602-4 199581602-1198870392-1007
[03:22/01:20:52] Consider modifying policy using this policy rule: MUTANT_ALLOW_ANY
[03:22/01:20:54] NtCreateMutant: STATUS_ACCESS_DENIED
[03:22/01:20:54] real_path: \BaseNamedObjects\MSCTF.GCompartListMUTEX.DefaultS-1-5-21-212926602-4 199581602-1198870392-1007
[03:22/01:20:54] Consider modifying policy using this policy rule: MUTANT_ALLOW_ANY
[03:22/01:20:54] NtCreateMutant: STATUS_ACCESS_DENIED
[03:22/01:20:54] real_path: \BaseNamedObjects\MSCTF.GCompartListMUTEX.DefaultS-1-5-21-212926602-4 199581602-1198870392-1007
[03:22/01:20:54] Consider modifying policy using this policy rule: MUTANT_ALLOW_ANY
[03:22/01:20:54] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:54] name: MSFT.VSA.COM.DISABLE.4092
[03:22/01:20:54] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:20:54] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:54] name: MSFT.VSA.IEC.STATUS.6c736db0
[03:22/01:20:54] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:21:00] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:21:00] name: _fCanRegisterWithShellService
[03:22/01:21:00] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:21:07] NtOpenSection: STATUS_ACCESS_DENIED
All status are Denied. Why? I feel confused about this.
=================
I updated my policy rules. Now, I will not get STATUS_ACCESS_DENIED in the log anymore.
But still, my plug-in does not work.
The latest log is:
[03:22/01:51:22] Adobe Reader Protected Mode Logging Initiated
[03:22/01:51:22] Found custom policy file: C:\Program Files\Adobe\Reader 10.0\Reader\ProtectedModeWhitelistConfig.txt
[03:22/01:51:22] Adding custom policy: FILES_ALLOW_ANY = c:\*
[03:22/01:51:22] Adding custom policy: PROCESS_ALL_EXEC = c:\*
[03:22/01:51:22] Adding custom policy: REG_ALLOW_ANY = HKEY_CLASSES_ROOT\*
[03:22/01:51:22] Adding custom policy: REG_ALLOW_ANY = HKEY_CURRENT_USER\*
[03:22/01:51:22] Adding custom policy: REG_ALLOW_ANY = HKEY_LOCAL_MACHINE\*
[03:22/01:51:22] Adding custom policy: REG_ALLOW_ANY = HKEY_USERS\*
[03:22/01:51:22] Adding custom policy: REG_ALLOW_ANY = HKEY_CURRENT_CONFIG\*
[03:22/01:51:22] Adding custom policy: MUTANT_ALLOW_ANY = \BaseNamedObjects\MS*
[03:22/01:51:22] Adding custom policy: SECTION_ALLOW_ANY = \BaseNamedObjects\MS*
[03:22/01:51:22] Adding custom policy: SECTION_ALLOW_ANY = \BaseNamedObjects\Local*
[03:22/01:51:22] Adding custom policy: EVENTS_ALLOW_ANY = MS*
[03:22/01:51:22] Adding custom policy: EVENTS_ALLOW_ANY = Gl*
[03:22/01:51:22] Adding custom policy: EVENTS_ALLOW_ANY = _fC*
[03:22/01:51:22] Adding custom policy: NAMEDPIPES_ALLOW_ANY = MS*
[03:22/01:51:22] Adding custom policy: FILES_ALLOW_DIR_ANY = c:\*
Then, nothing else. Any idea of my issue?
Thanks a lot.
=================
To update my current status of this issue again.
Now, I can catch the error when I try to create the instance of COM object. It will throw an error said: Class not registered.
I still feel confused about this.

Adobe reader X doesn´t work on my netbook

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