Adobe Reader X EULA agreement issues

This has been commented on before, but I have a few other things to add we have seen at our company.
Previous thread was http://forums.adobe.com/message/3791868
Issue 1:
Cannot open emailed pdf attachment or any PDF locally that contains the uppercase Letters "CR" in the title.
Three workarounds:
1. Have Adobe Reader opened first before opening the pdf file attachment.
2. Save and rename the file—removing the uppercase CR.
3. [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\10.0\FeatureLockDown]
"bProtectedMode"=dword:00000001
Options 1 and 2 are not a good solution for the mass public when you may have 100's of thousands of files that contain CR. Option 3 we cannot use because of a conflict with SAP software we use.
Issue 2:
Pdf document will not open and gives the EULA screen
Resolution:
Check to see if the client has the full version of Adobe Pro.
If so, uninstall Adobe Reader X, using the Add/Remove Programs.
A repair may also be needed on the Adobe Pro (use repair found in Add/Remove Programs for
Adobe.)
There may be a Adobe "Best Practices" article I missed, but this was the first major issue we had with clients running both Acrobat and Reader on the same computer.
Is there any sort of patch expected from Adobe to correct these?

We fixed this issue by installing patch 10.1.1. You can download this patch from Adobe’s FTP site: ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.1/misc/ .
The cause was that many of our auto-generated documents contained the “CR” in either the filename or pathname.
Good luck fixing this issue!

Similar Messages

  • How Can I Sign The Adobe Reader X User Agreement?

    When I try to print documents, the reader 10 user agreement comes on, with the accept below the taskbar.  It does not respond when the cursor is over it. 

    I opened up the EULA in the C drive, put it on low pixellation via properties and signed it then.  Thank you for your prompt attention to my difficulty.  Take care. -Steve
    Date: Thu, 10 May 2012 15:09:46 -0600
    From: [email protected]
    To: [email protected]
    Subject: How Can I Sign The Adobe Reader X User Agreement?
        Re: How Can I Sign The Adobe Reader X User Agreement?
        created by Sabian Zildjian in Acrobat Installation & Update Issues - View the full discussion
    Are you doing this in the web browser?  If so, have you ever launched Adobe Reader as a standalone application?  If so, then you should have had the opportunity to accept the EULA.
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4395288#4395288
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4395288#4395288. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Acrobat Installation & Update Issues by email or at Adobe Forums
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • Adobe Reader 9.1.3 Issues with browser viewing and printing

    I have several users reporting issues after upgrading to Adobe Reader 9.1.3
    Issue #1:  User tries to open a PDF on a bank website using Adobe 9.1.3 but receives an error stating file could not be found.  Adobe 9 was uninstalled and Adobe 6 re-installed.  The file on the bank website was then viewable without issue.
    Issue #2:  Different user successfully opens pdf on a different bank website, but is unable to print while viewing in browser using Adobe 9.1.3.  User had to save file to desktop and reopen locally to print from Adobe 9.1.3.   Uninstalling 9.1.3 and re-installing Adobe 6 allowed them to print from the browser successfully.
    Issue #3:  turning off "View in Browser" causes the error "File cannot be found" when trying to view a PDF on a website.  This appears to be happening on sites external to our network, but not on internal sites.  Turning on "View in Browser" corrects the problem.
    Any assistance that can be provided would be greatly appreciated!

    To clarify my previous post, I had already seen http://forums.adobe.com/message/1770581 .  I mentioned in my post that I get the message "Preview not supported" when I click the Preview button from the print dialog in Adobe Reader, and thus concluded that the "Preview" workaround discussed in that thread wasn't helping me.
    However, re-reading that post, they were talking about using the Mac "Preview" application to print the pdf file.  Like every other application (other than Reader) I have tried, the Mac's Preview application prints just fine, and is another workaround.
    The only program that doesn't print for me is Adobe Reader.
    BTW, I also have an Intel chip in my MacBook Pro.
    Re-installing Leopard, as suggested by one post in that thread, is not a reasonable option for this problem.
    In fact, since Preview allows me to view and print .pdf's , my solution is probably just going to be not to use Adobe Reader.  In fact, had I not been new to the Mac, I would have known that I didn't need Adobe Reader at all.
    However, I'm glad this happened, in the sense that I use CS3 on the PC, and had considered moving to CS4 on the Mac.  However, since Adobe apparently hasn't figured out how to get printing to work on a Mac from their flagship product (!), I will be sure to do a lot of testing of CS4 before considering buying the upgrade.

  • Keep receiving error to launch adobe reader and accept agreement

    keep receiving error to launch adobe reader and accept agreement on a mac opening in safari

    You need to do what the message says... to launch an app in Mac OS you go to the Applications folder and find the Adobe Reader icon. Double click on it. If there is more than one, click on each in turn, accept any agreements, quit.

  • Im trying to download the adobe reader end licence agreement?

    Im trying to download the adobe reader end licence agreement?????????????????????????????????

    C/Program Files (or Program Files(X86) on 64 bit systems)/Adobe/Reader 11.0/Reader

  • Installed Adobe Reader - no license agreement

    Installed Adobe Reader and when I try to use s]it says I need to sign license agreement but the agreement never comes up during installation.

    If you are in Windows (which we don't know), you can try using Windows Explorer to navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement

  • Adobe Reader X save location issue

    Hi All, i would like to seek expert helps on Adobe Reader save location issues. After we upgrade from Adobe Reader 9 to Adobe Reader X.
    There are changes on how save location works in Adobe Reader X
    If save PDF via Internet Explorer – the save location will according to last save location, HOWEVER
    If save PDF via Adobe Reader X – the save location will set according to location the file is being open
    Let me show you what i mean over the pictures
    I open a reader_X_help.pdf using Adobe Reader X and then save the file using Ctrl+Shift+S at: C:\Users\xxxx\Documents\My last location save
    refer my last save location.jpg
    Now i want to save another new file back to C:\Users\xxxx\Documents\My last location save, I open the file Adobe file2.pdf located at desktop and when i do Ctrl+Shift+S, the location point to my desktop and not C:\Users\xxxx\Documents\My last location save
    refer my last save location change to desktop.jpg
    I have tested this features in Adobe Reader 9 and it's different whereby it's will point according to my last location save.
    There is no issue with computer as i have 3 machine running different enviroment, Windows XP SP3, Windows 7 Enterprise, and all using same version of Adobe Reader X version 10.0.1.
    So my questions & concern:
    Is there any way to change the save location features same as Adobe Reader 9?
    If YES, how to do it? By Computer Changes or Adobe Reader X packages modification using Adobe Customization tools?
    If NO, Where can i find this source of documentation stated about this new changes so i can publish this information in HP website as new design changes to avoid complaint or negative feedback.
    Looking forward for expert reply as soon.
    Thank you very much and Have a great day.
    Best Regards
    Edmund Lau
    [email address removed by host]

    Solved it!
    1-go to "edit", select Preferences.
    2-select from the left pane: Security (enhanced)
    3-click on "add folder path" button just below the big white box
    4-pick a folder of your choice and click "ok". (your selected folder path will appear in that white box above the "add folder path" button in step 3)
    5-if you want to add additional folders, just repeat steps 3 & 4
    6-once you are done, click "ok" on the preferences screen and click "ok" again to accept the changes.
    Yes, it seems illogical, but it worked.
    I tested by closing the Reader (X), then surfed the web and did what Neher5 was explaining he/she wanted to do just after opening a pdf from a website and lo-and-behold,  it worked!. No more "save to temp folder" issues.
    Hope this helps.

  • Adobe Reader X: Automatic update issue when after "FeatureLockDown set to disable Updater"

    Background:
    Have product installed on user PC "ProductName: Adobe Reader X (10.1.4) MUI", in way disabled the automatic updates under FeatureLockDown set to disable Updater. However, user still getting prompting updates message to invoking and install the updates, this NOT been expected as per our requirement.
    Analysis points:
    1.ARM Service is running as automatic mode
    2.AdobeARM.log shows
    Adobe ARM 1.6.5.0 logging started.
    Command Line:
    ProductCode: {AC76BA86-7AD7-FFFF-7B44-AA0000000001}
    ProductName: Adobe Reader X (10.1.4) MUI
    ProductVersion: 10.1.4
    ProductUACPatching: disabled
    Admin User, IsElevated returns 1
    FeatureLockDown set to disable Updater.
    Error Code: 100100[2012-11-16 12:33:12] Automatic updates preference is off - returning 0
    Error Code: 120200[2012-11-16 12:33:12] ARM returns ERROR_SUCCESS
    Adobe ARM 1.6.5.0 logging finished.
    Distribution log:
    “Automatic preferences not provided with command line and not found in registry – using default ARM preferences AUTO_DOWNLOAD”
    Moreover, this update is experiencing repeatedly.
    Need root cause and  please suggest solution ?

    Solved it!
    1-go to "edit", select Preferences.
    2-select from the left pane: Security (enhanced)
    3-click on "add folder path" button just below the big white box
    4-pick a folder of your choice and click "ok". (your selected folder path will appear in that white box above the "add folder path" button in step 3)
    5-if you want to add additional folders, just repeat steps 3 & 4
    6-once you are done, click "ok" on the preferences screen and click "ok" again to accept the changes.
    Yes, it seems illogical, but it worked.
    I tested by closing the Reader (X), then surfed the web and did what Neher5 was explaining he/she wanted to do just after opening a pdf from a website and lo-and-behold,  it worked!. No more "save to temp folder" issues.
    Hope this helps.

  • Adobe Reader 10 & 11 Printer Issues

    Printing double sided and with staples doesn't work with adobe reader.
    I print 2 copies double sided with staples, without collationIt prints 2 copies, but staples pages 1 together, 2 together, 3 together. It won't stable pages 1,2,3 together as one document
    I print 2 copies double sided with staples with collationIt prints 2 copies in the right order, but it only uses 1 staple to staple all of the documents together.
    I can print double sided with staples on word and it comes out correct. So this issue is isolated with only Adobe Reader.
    One fix I see people doing, is reverting back to adobe reader 9. But adobe no longer has adobe reader 9 available for download.
    Did anyone find a fix to this? I see a lot of unanswered forum questions about this. I even called adobe about this issue, but they refused to answer the question.

    Hi Jonthegiant,
    Issue mentioned in steps 2 is know issue.
    I would suggest you may send the other scenarios using this link: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&loc=en
    Regards,
    Ajlan Huda.

  • Adobe Reader nor Eula will not open

    I have serached through the threads, but there was no way that I could make Adobe Reader XI nor any other version work again on my computer (Windows 7 Home Premium SP1) I have tried changing the registry entry (HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\11.0\Privileged), reinstalling, trying to run directly the EULA.exe, but there is no way to make Adobe Reader working again.
    Any ideas?
    Thanks,
    José M. Blanco

    You can try using this tool to first remove all traces of Reader from your computer:
    http://labs.adobe.com/downloads/acrobatcleaner.html
    Then, you can download the full offline Reader installer from
    http://get.adobe.com/reader/enterprise/
    After downloading, restart your computer and run the installer before doing anything else.

  • Adobe reader error: Dictionary Key issue

    Dear Team,
    We have issue while opening PDF's in Adobe reader X and XI.
    Few people receive error: Adobe dictionary key Error : LOcal\
    Any assistance on how this can be resolved is much appreciated.
    Reg,
    Akhilesh

    Assuming that you are in Win (which you haven't said), you can try using this tool to remove all traces of previous versions of Reader:
    http://labs.adobe.com/downloads/acrobatcleaner.html
    Then, download the full offline Reader installer from 
    http://get.adobe.com/reader/enterprise/
    and run it immediately after restarting your computer.

  • Adobe Reader Terms Of agreement

    I can not use Adobe Reader because they say I never accepted the terns of agreement. Yet it is downloaded. How do i accept?

    Once you launch Adobe Reader, it will prompt to accept the licensing agreement. If you don't get the Reader's licenisng agreement. Please download the latest Reader 11.0.03 from Adobe.com. Save the complete setup and then run the exe to install.
    Download link: http://get.adobe.com/reader/
    ~Deepak

  • Adobe Reader 9 Maximized GUI issue?

    Could someone here that uses Adobe Reader 9.33 confirm if the GUI gets messed up when making Adobe Reader Maximized.
    As you can see in the screenshot link below on my computer at random time when I make Adobe Reader Maximized the border of the window disappears.
    Is this a known bug in the latest release of Adobe Reader?
    To test keep hit "Restore Down" and "Maximized" buttons a few times and see if it happens to you.
    I am running Windows 7 64 Bit.
    I uninstalled and tghen reinstalled and this keeps happening.
    Please open the following link in a new tab or window.
    http://img257.imagevenue.com/img.php?image=08347_2010_122_490lo.jpg

    AutoIT worked a treat.
    I used the following code:-
    ; Open Adobe Reader 9
    Run("C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe")
    ; Close Adobe Reader 9
    WinWaitActive("Adobe Reader")
    WinClose("Adobe Reader")
    Then compiled as .exe and added to my script. Hope this helps others.
    Scott

  • Adobe Reader XI opening document issue

    I have just uploaded Adobe Reader XI and now I am unable to open any pdf documents.When opening ths document there are no details showing up. How can I fix this?

    Mac or Win? OS version?

  • Adobe Reader for iPad Accessiblity issues

    When using the Adobe Reader for iPad app with the IOS reader, images that have alt text attached do not get read. How can I fix this in the PDF or the accessibility features so the images are read?

    Adobe Reader for iOS has limited accessibility right now, reading alt text for images is one of the things which is still in our to-do's.
    You might see this as a part of our future updates, but we can't commit when it will reach to you.
    -Charu

Maybe you are looking for