Adobe reader X not enumerating printers Citrix Xenapp 6 Windows 2008R2 environment
Version 10.0 of the reader
All other citrix apps (Office 2010 mostly) show printers but the reader will only show the Default printer. This is set by the user in IE as the first action taken after logging in to citrix.
If user has a PC and they set the default as one of the printers installed local to the PC, THAT is the one that shows up in reader. If the user is on a thin client and sets a session printer as the default IT shows up in the reader.
All of this seems fine, the users have a printer etc... but the issue is that users have many printers and float and the default they set in the morning is not whenree they may need to print later.
One thing that grabs me is that not even locally mapped direct printers on each citrix server do not show in reader. I have about 20 on each server wide open security wise and users cannot access then in the reader, they can in other apps.
I have loaded later versions of the reader with the same results. I believe 10.1.4 was the latest I tried.
Looking for somewhere to concentrate as we use reader for a ton of operations and it is very frustrating.
Thanks in advance for your ideas!
Hi,
did you solve this problem?
I´ve got a similar behaviour ( AR X and AR XI) on a 2008R2 with XenApp 6.0.
If you click on an PDF in a Lotus Notes document, the pdf is opened in AR. But if you want to print it from AR, there are no printers to select except XPS Printer. In Lotrus Notes printers can be selected at this moment. Office workes fine too.
After saving the document to disk, it can be opened by AR and priters can be selected.
This reported behaviour is not constant. It seems to be more often in slower attached environments.
Thanks Thomas
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Adobe Reader XI has stopped working Citrix XenApp 6.5
In our XenApp 6.5 farm we upgraded to Adobe Reader 11.0.3 from Adobe Reader 9.5 to make use of a new feature. Since then Adobe Reader XI has been unstable and crashing from time to time.
The Windows Event Log for the crash looks like this:
Log Name: Application
Source: Application Error
Date: 7/30/2013 11:42:39 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: xa06.domain.com
Description:
Faulting application name: AcroRd32.exe, version: 11.0.3.37, time stamp: 0x518e18e3
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xbf53ac20
Faulting process id: 0x51e0
Faulting application start time: 0x01ce8d3a4c7c605d
Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Faulting module path: unknown
Report Id: a9ade3f8-f92e-11e2-803e-005056ae0028
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-07-30T15:42:39.000000000Z" />
<EventRecordID>67455</EventRecordID>
<Channel>Application</Channel>
<Computer>xa06.domain.com</Computer>
<Security />
</System>
<EventData>
<Data>AcroRd32.exe</Data>
<Data>11.0.3.37</Data>
<Data>518e18e3</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>bf53ac20</Data>
<Data>51e0</Data>
<Data>01ce8d3a4c7c605d</Data>
<Data>C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe</Data>
<Data>unknown</Data>
<Data>a9ade3f8-f92e-11e2-803e-005056ae0028</Data>
</EventData>
</Event>
What can we do to stop this from happening as we do not want to go back to Reader 9.5.
Thanks,
MattAfter a good bit more searching on the internet, I found the suggestion
regarding the Protected Mode. I also discovered that I couldn't get to
the point of making that change without crashing Reader. So, more
searching occurred with the result that I found a script that I could
execute to make the change in the Registry. That seems to have resolved
the issue.
I have to ask, though, what gives with the download having the Protected
Mode set on if that tends to cause it to crash? -
Adobe Reader 10 Crashes Intermittantly on Citrix XenApp 6.5
Hello All
We have a problem with Adobe Reader 10.1.3 and 10.1.4 crashing completely intermittantly.
When we install onto the Citrix server direct, we can run the application first time without error at all. However, when we then close and try to re-open we get a number of possibilities that follow:
1) the application on second run will display Adobe Reader cannot load Core DLL. This CAN display constantly after this.
2) It will display the above second time round, then run third time, then repeat itself (Work, wont work, Work, Wont work, work). This cycle can be anything from once, twice or four times.
The other error we get is Adobe has stopped responding, however, this error when it occurs happens constantly.
If we run a repair on the app, it will work perfect first time again, then second time onwards will resort to any of the above.
We have tried to monitor Registry keys, files/folders to see what, if any, are changed when the application is closed to see if that was the problem. We have also looked at NTFS permissions on the folder to see if that was an area but we cannot seem to resolve it.
We have also tried to install v11 of reader and although this seems to be more stable, we still get random occurences of the above.
Are there any files/registry keys etc that we should be looking at or any other area of configuration that anyone can recommend.
Regards
DarrenAdobe has done a lot of rework in Acrobat/Reader 11 to be more Citrix friendly.
Highly recommend everyone move to 11 if possible. Having worked with Enterprise customers, they are seeing huge improvements.
If you do see random crashes, please do take care in isolation on Citrix especially if you are attempting to get a crash log.
1.) Isolate the user who crashed (which farm and which server)
2.) Generate the crash log at the server (if you dont have this ability, ask the system admin).
3.) Capture resource consumption via Task Manager screen shots so we can take a look.
Thanks
David -
Adobe Reader can not be installed on my Window 7 laptop. An error code is 150210.
I have downloaded Adobe Reader so many times on my Window7 laptop. However, an error code appear as 150210. If I change a browser to be Google Chrome then the error message was: A more function product is detected on this PC, we shall terminate this installation. I checked my Control Panel and went through all the software on my PC, there was no Adobe Reader on my PC. What do I do to get Adobe Reader installed on my PC?
You can try using this tool to first remove all traces of Reader from your computer:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you can download the full offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else. -
Adobe Reader does not see all network printers
Hi,
Any help on below would be greatly appreciated
Thank you
Issue:
When printing from Adobe Reader not all network printers appear in the list of printers
All other applications (notepad, word, excel, powerpoint) see all printers and are able to print
Tried:
Drivers: Xerox model specific drivers, universal drivers, global print drivers
Print Processors: Xerox, winprint
Remapped / added printers
Uninstalled/installed printers to print servers
Print servers: Windows Server 2008 R2, Windows Server 2012
Current Environment:
Windows 7 SP1 x64
Windows Server 2008 R2
Adobe:
Version 11.0.06
Full Verison 11.0.06.70
AGM Version 4.28.134
CoolType Version 5.11.135
Core Version 11.6
JP2K Version 2.0.00.32097
Xerox Printers
WorkCentre 4260
Phaser 3600
Phaser 3610
Xerox Drivers
Xerox GPD PCL V3.3.3347.6.0
Xerox GPD PCL6 V3.3.3347.6.0
Print Processor
Winprint.dllI also have this problem that Adobe Reader will not print, but this only occurred for me after installation of MS Office 2010.
The proposed solution of changing default printers does not work for me!
Does anybody have a real explanation as to what causes this problem and a real solution for it?
I have already tried re-installing Adobe Reader 9.3.4 and this had no effect. I am using Windows XP with SP3.
thanks for any help .... -
After completing my upgrade to Adobe Reader 11.0.10. when I attempt to save an online PDF to my local drive I receive a blank window where I would expect to see file directory structure to save to.
No local directories are displayed for "Saving To", it is all blank. When I try to Close (by clicking X) the "File Save As" box a message pops up on top that says "Adobe Reader is not Responding" It locks up all of my IE windows, not just the one with the PDF doc.
I then need to go Task Manager and stop the IE task. All my browser windows are then closed.
That is the only way to recover from the "Adobe Reader is Not Responding" message.
This was not happening in previous versions of Reader.
Tolls/File/File Save As always worked properly.
I have installed IE 11 (11.0.9600.17690)Please don't post the same question multiple times!
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Adobe Reader could not open 'A9R7D1F.tmp'
Greetings~
I have seen others with this issue, but none of their solutions have been able to fix my problem.
When attempting to open a PDF document from a web site, I receive the following error:
"Adobe Reader could not open 'A9R7D1F.tmp' because it is either not a supported file type of because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
This is limited to a specific set of computers. Others within the organization function appropriately. As such, it is not a web server or network problem. Here are the specifics of the offending machine(s): Windows 7, Internet Explorer 8, Adobe Reader 9.3.2. Note that other machines with this same specs function appropriately. I have confirmed there are no differing group policies and all are within the same subnet.
Here is what I have tried. After each item, the browser was closed and/or system rebooted. Everyone of these tests resulted with the same error.
Deleted all history in IE (cookies, temporary files, history, etc.).
Uninstalll Reader, reboot, re-install Reader, reboot.
Saved the PDF to the local desktop and tried to open that way.
Installed an older version of Reader.
Ensured the following Reader settings are selected: Display PDF in Browser, Allow Fast Web View, Allow Speculative Downloading in the background (which match machines that are successful).
Ensure IE browser settings are configured to "Automatically" check for newer versions of stored pages.
Ensure PDF document is smaller than allowable disk space limit within IE.
Can anyone help me with this? I am out of ideas!
Thank you.If you are generating files with anything before %PDF, these files are faulty. It's never been allowed, but Reader used to tolerate it for compatibility with an obscure Mac format.
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Adobe Reader will not open PDF in browser simple answer.
I just had this problem and was able to work through it with the help of tech support from TD Ameritrade. The fix is simple so read on. After uninstalling and reinstalling all things adobe and trying other recommendations on these forums I was stumped. I called my broker tech section since I couldn't open their reports and we identified what my specific problem was. For me, and I imagine some of you this will help and prevent a lot of wasted time.
Nothing was wrong with my Adobe Reader. My problem was that I have a 64 bit operating system and both of my default browsers were 64 bit browsers. I did not know my internet explorer default browser was the 64 bit one until the technician that assisted me informed me that a recent windows update made all 64 bit systems default to 64 bit internet explorer browsers. You cannot change that default by choosing between 64 bit and 32 bit, because you can only choose internet explorer. That explains why my attempts to open with a 32 bit browsers always failed. I also tried with Firefox thinking it was 32 bit and it failed as well. The technician informed me Firefox is a 64 bit browser and then it made sense. I guess the recent Adobe reader update caused a change that no longer allowed my 64 bit system and 64 bit browser to open PDF's through the browser. The technician who assisted me has a 64 bit system and only uses 64 bit browsers and can still open PDF's through those browsers. That confused us for a while until we realized he had his Adobe updater turned off and therefore had not been exposed yet to the update that originated my problems.
****ANSWER FOR MY PROBLEM*******The quick answer is use Google Chrome or some other 32 bit browser. If you set a 32 bit browser as your default, the PDF's will open. You cannot set Internet Explorer 32 bit browser as your default if you have a 64 bit system and also have 64 bit Internet Explorer. The windows update prevents you from doing it. At least that is my understanding.
The bottom line is I have the newest Adobe Reader on a 64 bit system and can open any web PDF with Google Chrome set as my default browser, because it is a 32 bit browser. The new Adobe Reader will not open PDF's with a 64 bit browser in Vista. A 64 bit system is fine as long as you use the 32 bit browser to open your PDF's in Vista. I hope this helps some avoid some headaches. I wish it had been posted when my problem first arose.
I think you can use a 64 bit browser in Windows 9 or later, but for Vista the above applies.Yes I can create a short cut to internet exp. 32 bit on my desktop and I can even be using Internet expl. 32 bit, but when I try to open a PDF with adobe reader it won't work with internet exp. as my default browser b/c windows will always choose Internet exp. 64 bit which isn't supported yet by adobe reader. With google chrome as my default browser windows can't choose an unsupported 64 bit browser in its place b/c google chrome doesn't have a 64 bit version.
My post was for those people who may not have realized yet that windows would not ever choose Internet expl. 32 bit over Internet expl. 64 bit if both exist on their system. For them it is easiest to just choose a default browser that only has a 32 bit version.
If I understood your reply correctly, you were telling me how to create a shortcut to Internet exp. 32 bit on my desk top. However, having that shortcut on my desk top and opening my browser through it will not prevent the problem of windows choosing my Internet exp. 64 bit browser for pdf's I try to open from the web. Thank you for your response, but I think the problem that I have tried to explain does exist for many users and can only be fixed by using a 32 bit browser that is not Internet explorer as your default browser. At some point if windows fixes the update that always chooses Internet expl. 64 bit over Internet expl. 32 bit, then this will all be irrelevant.
Thanks
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Adobe Reader could not open 'April-15th-2014-Messenger.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
Most likely http://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html
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PDF won't open on Mac with Adobe Reader Error message:Adobe Reader could not open
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Can anyone assist me? I keep receiving this message when I download my ebook ''Adobe reader could not open .....acsm because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't decoded).'
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Hi I would like to know, how do I add a Hyperlink on Flash, that opens a PDF in adobe reader and not the web browser.
Yoh, what is FSCCommanr ? sorry man I am an absolute beginner in Flash. I tried the code:
/* Click to Go to Web Page
Clicking on the specified symbol instance loads the URL in a new browser window.
Instructions:
1. Replace http://www.adobe.com with the desired URL address.
Keep the quotation marks ("").
instance_name_here.addEventListener(MouseEvent.CLICK, fl_ClickToGoToWebPage);
function fl_ClickToGoToWebPage(event:MouseEvent):void {
navigateToURL(new URLRequest("http://www.adobe.com"), "_blank");
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I coach youth soccer and use a PDF template to save my sessions in. Today I got this message when trying to open one of my sessions.
Adobe Reader could not open 'NSCAAInteractiveSessionPlan.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
How can I fix this? I have not done anything I don't normally do.What is your operating system? Reader version?
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Why can't I open a pdf file on my desktop? I have Adobe Reader and running OS 10.10.1 I keep getting the same message: "Adobe Reader could not open '8pdk_96_4.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
I tried that.
I saved the file 8pdk_96_4.pdf to my desktop and tried to open it using Adobe Reader but I get the same message: Adobe Reader could not open '8pdk_96_4.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). -
Adobe Reader does not recognize file name (filename10.5.11.pdf) but does in Adobe Standard 9. Why?
I post documents to our Intranet site and found out recently that Adobe Reader does not recognize certain file names in PDF files. For instance, when trying to open a PDF file with the name
filename10.5.11.pdf in Adobe Reader, the web browser will not open the PDF and the display is blank. When I'm using another computer with Adobe Standard 9, I do not have a problem opening the file.
I would like to know if anyone else has had a similar issue and why Reader will not recognize the file name and Standard does.The version is Adobe Reader 10.1.0 I will request the latest version
and let you know if that fixes the problem
Actually I had changed the name of the file so our associates could access
the file (changed the . to a hyphen) It still made me wonder why Reader
wouldn't open it at that time.
Thanks again for you assistance and I will let you know if this resolves
the issue.
Regards,
Susan
From: Ankit_Jain <[email protected]>
To: SusanPleso <[email protected]>
Date: 10/19/2011 12:56 AM
Subject: Adobe Reader does not recognize file name
(filename10.5.11.pdf) but does in Adobe Standard 9. Why?
Re: Adobe Reader does not recognize file name (filename10.5.11.pdf) but
does in Adobe Standard 9. Why?
created by Ankit_Jain in Adobe Reader - View the full discussion
Hi Susan,
Thanks for providing the information.
Could you also let me know what is the exact version of Adobe Reader on
your system. You can check the same y clicking on Help > About Adobe
Reader X.
In case its not 10.1.1, please try updating to the latest version and see
if the problem persists.
Also, does any other PDF with a different filename open in Internet
Explorer correctly?
Thanks
Ankit
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