Adobe reader XI (11.0.02) problems with opening certain pdfs

I have installed reader XI 11.0.02 twice including uninstalling all adobe programs. windows 7 64 bit firefox . bill pdfs from Hydro One on epost open as blank documents even if downloaded first. even older bills that I could view before are not viewable now. All other on or offline pdfs seem to have no problem.

Firefox 19, by any chance?  See http://forums.adobe.com/thread/1158136

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    Von: pwillener 
    Gesendet: Freitag, 27. Februar 2015 09:38
    An: Klaus Breker
    Betreff:  Adobe reader v 11.0.10 does not open a pdf as an outlook enhancement.
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    http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html
    http://kb2.adobe.com/cps/500/cpsid_50032.html
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