Adobe Reader XI (11.0.07) Error 2753. The File 'acrosup64.dll' is not marked for installation.

Question

I am getting Adobe Reader XI (11.0.07) Error 2753. The File 'acrosup64.dll' is not marked for installation when deploying from msi package. .
Need help to resolve the issue

Answer 1

Hi dingusmagii
Can you please share the following info:
->  Which OS and architecture are you on
->  What are the exact steps being followed for installation.
->  Do you have any previous version of Reader already installed on your machine.
Also it would be helpful if you can you share Windows Installer log. Please follow the steps below to create installer log
1. Launch Notepad
2. Copy paste the following text in notepad
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer\]
"Logging"="voicewarmupx"
3. Now press Ctrl+S to save the file.
4. In the "Filename" field type <any_file_name>.reg for e.g. abc.reg
4. In the "Save as type" dropdown, select "All Files"
5. Click Save button to save the file at desired location
6. Go to the location where you saved the file and double click on it.
7. Follow the prompts to create the registry key.
After the registry key is added successfully, please re run the 11.0.07 patch installer. Once you get the error message click ok and then click on finish to close the installer dialog.
Now go to C:\Users\{username}\AppData\Local\Temp and look for file with name similar to MSIxxxxx.log.
Please upload the dump (compress the dump using WinZip or likewise) and share the link here.
For help see link How to share a document
regards,
Rohit