Adobe Reader XI - Can't open PDF files

My mother has Adobe Reader XI installed on her laptop and still can't open PDF files. We've tried uninstalling and installing several different versions and nothing seems to work. Can someone please help? Thank you.

It's when she tries to open things that she gets online - like credit card statements, etc. It's also stuff that she gets emailed to her as a PDF attachment. It'll look like the document is going to open, but then she gets the following error message in a pop-up window:
There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try. (103:103).

Similar Messages

  • Adobe reader XI can't open mp3 files in a pdf document- says the required decoder not installed

    Adobe reader XI can't open mp3 file links contained in a pdf - it says the required decoder is not installed
    please help!

    This is not a function of Reader, but that your computer does not seem to be configured to play mp3 files. Try fixing your file associations. The method of doing so depends upon your OS and it version number.

  • I HAVE ADOBE READER INSTALLED BUT CANNOT OPEN PDF FILES ON THE INTERNET

    i HAVE ADOBE READER INSTALLED BUT CANNOT OPEN PDF FILES ON THE INTERNET

    This could be the problem/solution: http://support.microsoft.com/kb/2716529

  • I installed the latest version of Adobe Reader and Can't open the files

    I just installed the lastest version of Adobe Reader and can't open any files

    Hi,
    I am unable to open pdf files by double clicking on the file.  I get an error message:  Acrobat failed to connect to a DDE Server.

  • Adobe Reader 10 problem with opening pdf files

    Ever since I downloaded and installed Adobe Reader 10, I have been unable to open .pdf files from the Internet.  When
    I try to download them, I only the get the option of saving the file, not opening it.  Any help would be appreciated.  Thanks!

    We had similar problems with both the upgrade to 9.4.2 and 10.0.1. We would either get the download/save screen or a black screen would appear and eventually error out and freeze up the machine when we tried to hit pages that loaded pdfs stored in Oracle.  We found the pdfs would load when using Chrome or Firefox.
    We're running winXP SP3 and mainly have users using IE 7 and IE 8.  We were eventually able to solve the problem by doing the following:
    Implementing the code fix outlined in this thread (Response.charset = null;) in the page that pulled pdfs from Oracle: http://forums.adobe.com/message/3476821
    Uninstalling and reinstalling the base version of Reader (9.4.0 or X.0) from users' machines that had gone through the update from 9.x to X.x
    Rebooting the machine after each uninstall or install
    Updating the Reader to either 9.4.2 or 10.0.1
    Now we have users who can successfully load the pdfs from Oracle who are running either 9.4.2 or 10.0.1.
    Hope this helps!

  • Adobe Reader stops me from opening PDF files I want to read.  I trashed Adobe Reader but I still can't get into some PDF's?

    I can't understand when I try to open PDFs on a website, and even after trashing Adobe Reader, I am not allowed to read PDFs on web sites?

    Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard by pressing the key combination command-C:
    /Library/Internet Plug-ins
    In the Finder, select
    Go ▹ Go to Folder
    from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens by pressing command-V, then press return.
    From the folder that opens, move to the Trash any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari.

  • I just paid for 12 months to be able to open pdf files and I still cannot.  How do I either get my money back or get this adobe reader to work to open pdf files?

    i just paid for 12 months to be able to read pdf files and it is not working. how do i get my money back or get this problem fixed.  i am so tired of trying to see pdf files.Adobe ExportPDF (read only)

    I thought I ordered Adobe Reader.  Had information from your company that I was charged $13.00 and some change, I think that was the amount, after I completed my credit card information.  Can’t find it – guess it wasn’t an email.  Anyway, I will order whatever I have to in order to be able to open the pdf files as I need to see them for my work with the government.  What do I need to do?  I need it today.  And what is the cost for export pdf?
    d
    Linda G. Walston
    Right of Way Agent
    OPTICA Network Technologies
    (214) 673-1319 - Cell

  • Adobe Reader XI won't open PDF Files

    I had Adobe Reader 9 and when I tried to open a PDF file or just the program it would open for a few secopnds and then the window closes.  The program doesn't stay open.  I installed Adobe Reader XI but got the same results.  The program window opens for a few seconds and then closes before the PDF file is open.  What should I do to?

    Go to: C/Program Files/Adobe/Reader 11/Reader
    Look for a file named eula.exe (or just eula)
    Double click it
    Accept the license agreement
    Run Adobe Reader.

  • Downloaded Adobe Reader, now can't open PDFs in Safari

    I was forced to download Adobe Reader to view and print something and then promptly deleted it. The app, the dmg, and the AdobePDFViewer.plugin from my library are now all gone. Nothing remains of them on my computer. Now, ever since that download, I get the screen below when I try to view a pdf in Safari.
    I have searched all over the net, like I always do before bugging all of you, but still can't fix it.
    1- I can't read it
    2-What do I have to do to get pdfs to open in Safari like they did before I installed Reader?
    Spec (Exact same as before Reader download):
    Safari 6.1.1
    OSX 10.8.5
    Thank you!

    Back up all data before making any changes. Please take each of the following steps until the problem is resolved.
    Step 1
    If Adobe Reader or Acrobat is installed, and the problem is just that you can't print or save PDF's displayed in Safari, you may be able to do so by moving the cursor to the the bottom edge of the page, somewhere near the middle. A black toolbar should appear under the cursor. Click the printer or disk icon.
    Step 2
    There should be a setting in its preferences of the Adobe application such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected.
    Step 3
    If you get a message such as ""Adobe Reader blocked for this website," then from the Safari menu bar, select
              Safari ▹ Preferences... ▹ Security
    and check the box marked
              Allow Plug-ins
    Then click
              Manage Website Settings...
    and make any required changes to the security settings for the Adobe PDF plugin.
    Step 4
    Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard by pressing the key combination command-C:
    /Library/Internet Plug-ins
    In the Finder, select
              Go ▹ Go to Folder
    from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens by pressing command-V, then press return.
    From the folder that opens, move to the Trash any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari.
    Step 5
    The "Silverlight" web plugin distributed by Microsoft can interfere with PDF display in Safari, so you may need to remove it, if it's present. The same goes for a plugin called "iGetter," and perhaps others—I don't have a complete list. Don't remove Silverlight if you use the "Netflix" video-streaming service.
    Step 6
    Do as in Step 4 with this line:
    ~/Library/Internet Plug-ins
    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari.

  • Downloaded adobe reader, but still cannot open PDF file on iPad

    Downloaded adobe reader to iPad, but still cannot open PDF attachment to an email

    Please see the Mail section of the following FAQ document.
    How to get PDF documents into Adobe Reader for iOS (iPad on iOS 7 version)
    Does it help? 
    Please let us know if you have additional questions.

  • Win7 64 bit, FF 3.6.12, Acrobat Reader 9, can only open pdf file if I run FF as an administrator. Will not open if FF is run as a standard user.

    If I run FF in a standard user account (non-admin) pdf files will not open. If I start FF in the standard user account but right-click FF and "run as administrator" the same pdf file will now open fine.

    ( links in emails )
    this is what fixed my issue with links in my windows live mail
    in Firefox go to tools >options >advanced > general tab > at the bottom click the check now button to make sure Firefox is your default browser . if its not click yes to make it default now your links in emails should open in Firefox properly

  • Just installed Adobe reader but unable to open pdf files

    Just installed adnobe reader but still unable to open pdf files

    What is your operating system?
    What exactly means "unable"?  Are these local or online documents?  If online, in what browser?

  • Hi.  I have a Dell PC running Windows 7 64 bit.  I have the latest version of Adobe Reader,  It worked yesterday.  Today I have job training to do that is due tomorrow morning and I can't open PDF files.  I have to open a guide and read it and take a test

    Hi.  I have a Dell PC running Windows 7 64 bit.  I have the latest version of Adobe Reader,  It worked yesterday.  Today I have job training to do that is due tomorrow morning and I can't open PDF files.  I have to open a guide and read it and take a test tomorrow.  I have deleted and reinstalled the application.  I have rebooted.  I have made sure my PDF's are associated with the program.  Every PDF on my computer won't open and I get the same error message.  It simply says Attempt to access invalid address.  How can I fix this?  Thanks.

    Hi Don,
    I have seen this issue fixed for some users by modifying the following registry key:
    The key is "HKLM\System\CurrentControlSet\Control\Session Manager\Memory Management" MoveImages
    Set the key to 1 instead of 0 then reboot the machine.
    In case you still face the issue try the following registry key change:
    The only thing you have to do is rename the following key at the REGEDIT, and everything will be fine !!
    BEFORE:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iexplore.exe
    AFTER:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iexplore.old
    Note: Please take a backup of the registry before attempting this change.
    Regards,
    Rave

  • I can't open PDF files even though I have downloaded Adobe Reader.  I am using a Mac book Pro

    I can't open PDF files as the screen message says I have to reopen the computer and sign the Adobe Reader agreement but even though Adobe has downloaded I don't get any screen message indicating where I would do this.
    Where is this?

    after downloading, did you install adobe reader?

  • I can't open pdf files even though adobe reader is downloaded.

    I can't open pdf files even though adobe reader X1 is downloaded.

    May seem like an obvious question but, did you install it after you downloaded it?
    If so, how are you trying to open these files and what happens when you try?

Maybe you are looking for

  • How to restart a virtual server in WS7

    Does anybody know host restart a virtual server without restarting the whole instance? Thanks.

  • Import data from txt-file with reading column names

    Hello, after changing the the export of my simulation programm I can't use the solution postet here, wich works well. (I branded the post as soluted thats why I start a ne post) Can anybode please tell me how to adept the code to import the new type

  • Downloading Updates

    I am a new Mac user and I have been trying to download the updates available but continually get an error message when the download completes. I am getting an "invalid checksum" message. What am I doing wrong??

  • Cannot signin laptop

    wont accept my Apple PC signon.  wont accept password. RESET PASSWORD asks me to enter Apple ID and password.  I try to enter but says I have no internet connection and I can connect to a wifi newtwork using the wifi item in the menu bar but cant get

  • JavaServer memory footprint - 80-100MB

    Hi, We are running WLE 5.1 (patch 63) on Solaris 7. Our WLE domain contains a combination of Java and C++ servers. We are concerned about the memory footprint of the Javaservers. On Solaris, the image size of each 'JavaServer' ranges from 80MB up to