Adobe reader XI crash and hangs when open the pdf file

After update the adobe reader xi 11.0.10, the reader always crashes and hangs when open the pdf file. Please help me how to do.

Ben Leung wrote:
HThis situation is started after I clear the pop up advertisement.
What kind of advertisement?  In Adobe Reader?  Can you post a screenshot of that: https://forums.adobe.com/thread/1070933
Regarding the crash, can you try disabling Protected Mode through the registry: download, unzip, then run the registry script https://files.acrobat.com/a/preview/49eeb48b-07c5-4502-984c-8a25259914fa

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