Adobe Reader XI Crashes
I'm having problems getting adobe reader to work, I tried upgrading to version XI but still no joy, trying to run the program from the desktop shortcut or trying to open a PDF file gives the following error:
Adobe Reader has encountered a problem and needs to close. We are sorry for the inconveniece.
AppName: acrord32.exe AppVer: 11.0.3.37 ModName: vroe_hook.dll
ModVer: 1.0.0.1 Offset: 00008ba2
I have tried un-installing and re-installing; also all old versions of Reader have been removed.
PC is running:
XP Home Edition with SP3
I know theres another post on this forum with someone having the same problem on a previous version, however I thought it best I open my own thread to stand a better chance of getting a response.
Thanks in advance.
Problem Solved.......
Found a folder in the program files folder for goto software, the program is called Vade Retro, ran the uninstaller from this folder and now Adobe reader no longer crashes. The program was not listed in the start menu or add/remove programs.
C:\Program Files\Vade Retro\
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Process: AdobeReader [787]
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 11.0.0 (11.0.0)
Code Type: X86 (Native)
Parent Process: launchd [146]
User ID: 501
Date/Time: 2012-12-03 09:22:55.690 -0500
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Report Version: 10
Interval Since Last Report: 54159 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 118 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 4ACA7AE0-00B5-FD0E-D5C8-B70332992DDC
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000018
VM Regions Near 0x18:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
VM_ALLOCATE 0000000000001000-0000000000100000 [ 1020K] ---/--- SM=NUL
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x98a5b68a __removeHandler2 + 218
1 com.apple.CoreFoundation 0x98956663 CFRunLoopRunSpecific + 419
2 com.apple.CoreFoundation 0x989564ab CFRunLoopRunInMode + 123
3 com.apple.HIToolbox 0x9376915a RunCurrentEventLoopInMode + 242
4 com.apple.HIToolbox 0x93768ec9 ReceiveNextEventCommon + 374
5 com.apple.HIToolbox 0x93768d44 BlockUntilNextEventMatchingListInMode + 88
6 com.apple.AppKit 0x92314a3a _DPSNextEvent + 724
7 com.apple.AppKit 0x9231426c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
8 com.apple.AppKit 0x9230a6cc -[NSApplication run] + 855
9 com.adobe.Acrobat.framework 0x001141ba 0x107000 + 53690
10 com.adobe.Acrobat.framework 0x00112c53 RunAcrobat + 307
11 com.adobe.Reader 0x00100ed5 main + 91
12 com.adobe.Reader 0x00100e71 start + 53
Thread 1:
0 libsystem_kernel.dylib 0x902290ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x96d4d04c _pthread_workq_return + 45
2 libsystem_c.dylib 0x96d4ce19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x96d34cca start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x902299ae kevent + 10
1 libdispatch.dylib 0x99b13c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x99b137a9 _dispatch_mgr_thread + 53
Thread 3:
0 libsystem_kernel.dylib 0x902290ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x96d4d04c _pthread_workq_return + 45
2 libsystem_c.dylib 0x96d4ce19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x96d34cca start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x902288e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x96d4f220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x96dd50a1 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x93cc6492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x93cc668e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x93c12b9b MPWaitOnQueue + 261
6 com.adobe.ACE 0x01a174dc 0x1a15000 + 9436
7 com.adobe.ACE 0x01a17441 0x1a15000 + 9281
8 com.apple.CoreServices.CarbonCore 0x93c99a7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x96d4a557 _pthread_start + 344
10 libsystem_c.dylib 0x96d34cee thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x902288e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x96d4f220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x96dd50a1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x01b803f7 0x1b75000 + 46071
4 com.adobe.AGM 0x01b80336 0x1b75000 + 45878
5 com.adobe.AGM 0x01b802d4 0x1b75000 + 45780
6 com.adobe.AGM 0x01b7ff74 0x1b75000 + 44916
7 libsystem_c.dylib 0x96d4a557 _pthread_start + 344
8 libsystem_c.dylib 0x96d34cee thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x902288e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x96d4f289 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x96d4f512 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x93cc66ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore 0x93c12b9b MPWaitOnQueue + 261
5 com.adobe.Acrobat.framework 0x0015385d 0x107000 + 313437
6 com.adobe.Acrobat.framework 0x00151cef 0x107000 + 306415
7 com.apple.CoreServices.CarbonCore 0x93c99a7b PrivateMPEntryPoint + 68
8 libsystem_c.dylib 0x96d4a557 _pthread_start + 344
9 libsystem_c.dylib 0x96d34cee thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x902299ae kevent + 10
1 com.adobe.Acrobat.framework 0x01015c97 0x107000 + 15789207
2 com.adobe.Acrobat.framework 0x00f8752d 0x107000 + 15205677
3 com.adobe.Acrobat.framework 0x00f8413b 0x107000 + 15192379
4 libsystem_c.dylib 0x96d4a557 _pthread_start + 344
5 libsystem_c.dylib 0x96d34cee thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xbfefe328 ebx: 0xbff00308 ecx: 0x00000003 edx: 0x00000002
edi: 0x7b217a80 esi: 0x00000014 ebp: 0xbff002e8 esp: 0xbff002c0
ss: 0x00000023 efl: 0x00010206 eip: 0x98a5b68a cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000018
Logical CPU: 0
Binary Images:
0x100000 - 0x100fff +com.adobe.Reader (11.0.0 - 11.0.0) <54721CEC-2292-3A23-8EEC-26F873A39785> /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
0x107000 - 0x18c2fff +com.adobe.Acrobat.framework (11.0.0 - 11.0.0) <A858066D-1B54-37E3-B4F4-692CB83BD9AA> /Applications/Adobe Reader.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x1a15000 - 0x1b67fe7 +com.adobe.ACE (AdobeACE 2.20.02.1 - 2.20.02.1) <711209D4-FBA8-37AE-9B21-E7F7EAE52A36> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
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0x21dc000 - 0x24d9ffb +com.adobe.CoolType (AdobeCoolType 5.11.03.1 - 5.11.03.1) <8107CB3B-8C6B-3BA1-BD5F-8ED7DB902209> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
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0x3b19000 - 0x3b19ff7 libffi.dylib (18) <362F6C27-6407-388E-9521-8A2A0845188C> /usr/lib/libffi.dylib
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0x75a0000 - 0x77daffb +com.adobe.AcrobatPlugin.EScript (11.0.0 - 11.0.0) <D8BD65A2-A753-3FAA-AD46-68BEB026E5C7> /Applications/Adobe Reader.app/Contents/Built-in/EScript.acroplugin/Contents/MacOS/EScript
0x9f5a000 - 0x9fc2ffa +AcroSQLite (1) <4E612A31-5D73-30D0-856C-D01356EB9FCE> /Applications/Adobe Reader.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
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0x90213000 - 0x90213fff com.apple.vecLib (3.8 - vecLib 3.8) <83160DD1-5614-3E34-80EB-97041016EF1F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x90214000 - 0x9022effc libsystem_kernel.dylib (2050.18.24) <C17D49D0-7961-3B67-B443-C788C6E5AA76> /usr/lib/system/libsystem_kernel.dylib
0x9022f000 - 0x90327ff9 libsqlite3.dylib (138.1) <AD7C5914-35F0-37A3-9238-A29D2E26C755> /usr/lib/libsqlite3.dylib
0x90328000 - 0x90332fff libCSync.A.dylib (324.6) <D2E8AC70-C6D1-3C40-8A82-E50422EDCFBF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x90333000 - 0x90336ffc libpam.2.dylib (20) <FCF74195-A99E-3B07-8E49-688D4A6F1E18> /usr/lib/libpam.2.dylib
0x90337000 - 0x9034efff com.apple.GenerationalStorage (1.1 - 132.2) <93694E0D-35D3-3633-976E-F354CBD92F54> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x9034f000 - 0x90350ffd com.apple.TrustEvaluationAgent (2.0 - 23) <E42347C0-2D3C-36A4-9200-757FFA61B388> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x903ce000 - 0x903d5fff liblaunch.dylib (442.26.2) <310C99F8-0811-314D-9BB9-D0ED6DFA024B> /usr/lib/system/liblaunch.dylib
0x903d6000 - 0x90418ff7 libauto.dylib (185.1) <B2B5B639-6778-352A-828D-FD8B64A3E8B3> /usr/lib/libauto.dylib
0x904fb000 - 0x90592ff7 com.apple.ink.framework (10.8.2 - 150) <D90FF7BC-6B90-39F1-AC52-670269947C58> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x90593000 - 0x90836ffb com.apple.CoreImage (8.2.2 - 1.0.1) <85BFFB09-D765-3F5F-AF65-FB136DDCAEF3> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x90837000 - 0x90879ffb com.apple.RemoteViewServices (2.0 - 80.5) <60E04F2F-AFD8-3B1F-BF07-8A3A7EABB8E9> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x9087a000 - 0x908d3fff com.apple.AE (645.3 - 645.3) <6745659F-006D-3F25-94D6-DF944E9A01FD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
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0x909e2000 - 0x90c5eff7 com.apple.QuickTime (7.7.1 - 2599.13) <FE609160-E1EF-341D-9B6A-205D3E03A4D2> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
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0x90e4c000 - 0x9107cfff com.apple.QuartzComposer (5.1 - 284) <4E8682B7-EBAE-3C40-ABDB-8705EC7952BD> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
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0x910a0000 - 0x910e1ff7 com.apple.framework.CoreWiFi (1.0 - 100.10) <944B3FAE-F901-3276-A676-9D52295DA817> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
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0x91485000 - 0x9148eff3 com.apple.DisplayServicesFW (2.6.1 - 353) <50D0BBF0-F911-380F-B470-E59B5E48E520> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x9148f000 - 0x914f7fe7 libvDSP.dylib (380.6) <55780308-4DCA-3B10-9703-EAFC3E13A3FA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
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0x97fd8000 - 0x98009fff com.apple.DictionaryServices (1.2 - 184.4) <0D5BE86F-F40A-3E39-8569-19FCA5EDF9D3> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x98030000 - 0x9803cffe libkxld.dylib (2050.18.24) <48A75AF6-9D5A-3552-948E-30A1682D3664> /usr/lib/system/libkxld.dylib
0x983b6000 - 0x983baffe libcache.dylib (57) <834FDCA7-FE3B-33CC-A12A-E11E202477EC> /usr/lib/system/libcache.dylib
0x983bb000 - 0x9848ffff com.apple.backup.framework (1.4.1 - 1.4.1) <55F2A679-9B21-3F43-A580-4C2ECF6A5FC5> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x98490000 - 0x98823ffb com.apple.MediaToolbox (1.0 - 926.62) <7290B07B-4D03-3B46-809C-64C8FB97B40C> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x98824000 - 0x988a0ff3 com.apple.Metadata (10.7.0 - 707.3) <6B6A6216-23D0-34CE-8099-BEE9BA42501E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x988a1000 - 0x988a2fff libdnsinfo.dylib (453.18) <41C7B8E2-2A81-31DE-BD8B-F0C29E169D4F> /usr/lib/system/libdnsinfo.dylib
0x988aa000 - 0x988ddff3 com.apple.GSS (3.0 - 2.0) <B1D719C1-B000-3BE3-B747-329D608585DD> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x988ee000 - 0x988effff libquarantine.dylib (52) <D526310F-DC77-37EA-8F5F-83928EFA3262> /usr/lib/system/libquarantine.dylib
0x988f0000 - 0x9891aff9 com.apple.framework.Apple80211 (8.0.1 - 801.17) <8A8BBBFD-496B-35A6-A26E-ADF8D672D908> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x9891b000 - 0x9891eff7 com.apple.TCC (1.0 - 1) <437D76CD-6437-3B55-BE2C-A53508858256> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x9891f000 - 0x98b07ff3 com.apple.CoreFoundation (6.8 - 744.12) <E939CEA0-493C-3233-9983-5070981BB350> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x98b08000 - 0x98b0bff7 libcompiler_rt.dylib (30) <CE5DBDB4-0124-3E2B-9105-989DF98DD108> /usr/lib/system/libcompiler_rt.dylib
0x98b0c000 - 0x98b0cffd libOpenScriptingUtil.dylib (148.2) <907E25B1-4F50-3461-B8D5-733C687EB534> /usr/lib/libOpenScriptingUtil.dylib
0x98b0d000 - 0x98b14ff3 com.apple.NetFS (5.0 - 4.0) <1F7041F2-4E97-368C-8F5D-24153D81BBDB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x98b15000 - 0x98c33ff7 com.apple.MediaControlSender (1.4.5 - 145.3) <E0931EE7-4ACA-3538-9658-B9B2AC1E6A80> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
0x98c34000 - 0x98c35fff libDiagnosticMessagesClient.dylib (8) <39B3D25A-148A-3936-B800-0D393A00E64F> /usr/lib/libDiagnosticMessagesClient.dylib
0x98c36000 - 0x98c36fff com.apple.Carbon (154 - 155) <604ADD9D-5835-3294-842E-3A4AEBCCB548> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x98c67000 - 0x98c71ffe com.apple.bsd.ServiceManagement (2.0 - 2.0) <9732BA61-D6F6-3644-82DA-FF0D6FEEFC69> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x98d0a000 - 0x98f62ff1 com.apple.JavaScriptCore (8536 - 8536.26.7) <75629E05-65FE-3699-8CDC-80C95015CF42> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x991fd000 - 0x99249fff libcorecrypto.dylib (106.2) <20EBADBA-D6D6-36F0-AE80-168E9AF13DB6> /usr/lib/system/libcorecrypto.dylib
0x9924a000 - 0x992b9ffb com.apple.Heimdal (3.0 - 2.0) <1ABF438B-30E6-3165-968C-E2EA1A9DF1FD> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x992ba000 - 0x992bcffb libRadiance.dylib (845) <3F87840F-217D-3074-A29D-919BAAED2F4A> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x992f3000 - 0x9938dfff com.apple.CoreSymbolication (3.0 - 87) <6A27BBE5-6EF0-3D5D-A485-2145826B9796> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x9938e000 - 0x99477ff7 libxml2.2.dylib (22.3) <015A4FA6-5BB9-3F95-AFB8-B9281E22685B> /usr/lib/libxml2.2.dylib
0x9947a000 - 0x994defff com.apple.datadetectorscore (4.0 - 269.1) <4D155F09-1A60-325A-BCAC-1B858C2C051B> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x995f6000 - 0x99606ff2 com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x99607000 - 0x99764ffb com.apple.QTKit (7.7.1 - 2599.13) <2DC9E2BB-9895-3D02-A318-88431052E70B> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x99765000 - 0x9997cfff com.apple.CoreData (106.1 - 407.7) <17FD06D6-AD7C-345A-8FA4-1F0FBFF4DAE1> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x999c0000 - 0x999ccffa com.apple.CrashReporterSupport (10.8.2 - 415) <BAE9900A-51E7-3AD4-A7FB-7E6CCFFB2F21> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x999d1000 - 0x999edff7 libPng.dylib (845) <14C43094-C670-3575-BF9B-3A967E05EAC0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x999ee000 - 0x99a13ffb com.apple.framework.familycontrols (4.1 - 410) <5A8504E7-D95D-3101-8E20-38EADE8DEAE1> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x99a1b000 - 0x99a69ffb libFontRegistry.dylib (100) <3B8350C2-4D8F-38C4-A22E-2F855D7E83D1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x99a6a000 - 0x99a6dffd libCoreVMClient.dylib (24.4) <C54E8FD0-61EC-3DC8-8631-54288AC66AC8> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x99a6e000 - 0x99b0eff7 com.apple.QD (3.42 - 285) <1B8307C6-AFA8-312E-BA5B-679070EF2CA1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x99b0f000 - 0x99b21ff7 libdispatch.dylib (228.23) <86EF7D45-2D97-3465-A449-95038AE5DABA> /usr/lib/system/libdispatch.dylib
0x99b22000 - 0x99b26fff com.apple.IOSurface (86.0.3 - 86.0.3) <E3A4DB0A-1C1A-31E3-A550-5C0E1C874509> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x99b27000 - 0x99b6cff7 com.apple.NavigationServices (3.7 - 200) <F6531764-6E43-3AF3-ACDD-8A5551EF016A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x99b6d000 - 0x99b84ff4 com.apple.CoreMediaAuthoring (2.1 - 914) <37C0A2C7-73B3-39BC-8DE1-4A6B75F115FC> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x99b89000 - 0x99badfff libJPEG.dylib (845) <547FA9A5-0BBB-3E39-BACA-F3E2DAE57DB0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x99bae000 - 0x99e6efff com.apple.security (7.0 - 55179.1) <CB470E48-621B-34D9-9E78-8B773358CB6B> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x99e6f000 - 0x99e7dfff libxar.1.dylib (105) <343E4A3B-1D04-34A3-94C2-8C7C9A8F736B> /usr/lib/libxar.1.dylib
0x99e7e000 - 0x9a2c0fff com.apple.CoreGraphics (1.600.0 - 324.6) <66556166-F9A7-3EEC-A562-46061C7A79E4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x9a2c1000 - 0x9a2c3fff com.apple.securityhi (4.0 - 55002) <62E3AE75-61CB-341E-B2A0-CFC985A2BF7F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x9a2c4000 - 0x9a3dcff7 com.apple.coreavchd (5.6.0 - 5600.4.16) <F024C78B-4FAA-38F1-A182-AD0A0A596CBE> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x9a3dd000 - 0x9a3e3fff libGFXShared.dylib (8.6.1) <E32A7266-FCDD-352C-9C2A-8939265974AF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x9a3e4000 - 0x9a4efff7 libJP2.dylib (845) <D409C913-6FA4-3D60-BFE0-B9FC6A02FEE0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x9a4f0000 - 0x9a4f9ffd com.apple.audio.SoundManager (4.0 - 4.0) <ABC5FE40-B222-36EB-9905-5C8C4BFD8C87> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x9a4fa000 - 0x9a57fff7 com.apple.SearchKit (1.4.0 - 1.4.0) <454E950F-291C-3E95-8F35-05CA0AD6B327> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x9a582000 - 0x9a582fff libSystem.B.dylib (169.3) <81C58EAB-0E76-3EAB-BDFD-C5A6FE95536F> /usr/lib/libSystem.B.dylib
0x9a58f000 - 0x9a5b3fff com.apple.PerformanceAnalysis (1.16 - 16) <18DE0F9F-1264-394D-AC56-6B2A1771DFBE> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x9a5b4000 - 0x9a5bbffb libunwind.dylib (35.1) <E1E8D8B3-3C78-3AB1-B398-C180DC6DCF05> /usr/lib/system/libunwind.dylib
0x9a5bc000 - 0x9a636ff7 com.apple.securityfoundation (6.0 - 55115.4) <A959B2F5-9D9D-3C93-A62A-7399594CF238> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 714
thread_create: 2
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=207.9M resident=147.0M(71%) swapped_out_or_unallocated=60.9M(29%)
Writable regions: Total=86.9M written=2252K(3%) resident=27.0M(31%) swapped_out=0K(0%) unallocated=59.9M(69%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 31.8M
CG backing stores 172K
CG image 152K
CG shared images 192K
CoreServices 1412K
MALLOC 24.6M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=243 4K
Memory tag=35 4576K
Stack 68.1M
VM_ALLOCATE 17.1M
__DATA 9784K
__DATA/__OBJC 232K
__IMAGE 528K
__LINKEDIT 39.1M
__OBJC 2672K
__OBJC/__DATA 36K
__PAGEZERO 4K
__TEXT 168.8M
__UNICODE 544K
mapped file 160.5M
shared memory 308K
=========== =======
TOTAL 530.2M
Model: MacBookPro5,4, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 8 GB, SMC 1.49f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3037382E4130304C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3037382E4130304C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: FUJITSU MJA2250BH FFS G1, 250.06 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
USB Device: USB Optical Mouse, 0x0461 (Primax Electronics), 0x4d0f, 0x06200000 / 3
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06110000 / 6Quit Calendar if it's running. Triple-click the line below to select it:
~/Library/Calendars
Right-click or control-click the highlighted line and select Services ▹ Reveal. A Finder window should open with a folder selected. Move the selected folder to the Desktop, leaving the window open.
Try again to sign out of iCloud. If you're successful, put the folder you moved back where it was. Launch Calendar and unsubscribe from any calendars that are not based in iCloud. You can add them back later, but make sure you don't synchronize them to iCloud. -
Adobe Reader 8 crashes on my MacBook
I cannot seem to get Reader 8 to run for more than 10 seconds before is shuts itselft down on my CoreDuo MacBook - no error messages. I've done fresh downloads, reinstalled it, deleted Reader Library files, rebooted, and launched it in every way possible (including Safe Boot) with the same result.
Has anyone had a similar experience or a suggestion? Thanks.Hi,
I just wanted to let everyone know that I have been discussing this crash on the Adobe Reader forums at www.adobe.com and many others have this crashing problem with Adobe Reader 8. I also submitted a bug report with Adobe and got a reply from them that they have re-created the problem in their labs and they are working on a fix.
The problem is due to the Updater plug-in so if you go inside the Application and Show Contents, you can navigate to the plug-ins folder and remove the Updater.acroplugin and the app will work fine.
This is a temporary work around until Adobe provides a fix.
Ok, suspecting it was the Updater Plug-in causing the problems, I removed it from the application package (Adobe Reader/Contents/Plug-ins/Updater.acroplugin) .
I just moved that folder out of the app and put in on the desktop. Now Adobe Reader 8 works fine. This is definitely the cause of my crash. I checked the About Adobe Plug-ins and I can see all the other 22 plug-ins have been loaded (was 23 originally with Updater.acroplugin). -
Hello,
after the rollout of Adobe Reader X we frequently expierience issues when opening PDFs in Internet Explorer.
The MSI is configured with Cust Wizard X, ProtectedMode is turned off by Registry.
Preloading and Download in the background is activated.
The Users which are affected work in a Web application and remote SharePoint from where they have to open PDF-files.
Sometimes opening the PDF lets Internet Explorer crash. Windows Errorlog then report Adobe related files e.g. IA32.api.
Turning off show PDF in Browser somtimes helps but is not a final solution because every single PDF creates a new Reader window which has to be closed manually. Very uncomfy when doing it hundred times a day.
We tested with IE8 and IE9 on Windows 7.
Updating to Reader 10.0.1 did not help. Reader 9.4 worked fine.
Does anyone know how to solve this problem?
Thanks in advance,
HermannI confirm this issue !!
The correct stack is :
0f84fd6c 0699b358 <Unloaded_IA32.api>+0x1e41
0f84feb0 0699d118 wininet!InternetSetOptionW+0x2a87
0f84fee0 77f49588 wininet!InternetSetOptionW+0x4847
0f84fef8 7c937aa2 shlwapi!ExecuteWorkItem+0x1d
0f84ff40 7c937ae3 ntdll!RtlpWorkerCallout+0x70
0f84ff60 7c937ba5 ntdll!RtlpExecuteWorkerRequest+0x1a
0f84ff74 7c937b7c ntdll!RtlpApcCallout+0x11
0f84ffb4 7c80b713 ntdll!RtlpWorkerThread+0x87
0f84ffec 00000000 kernel32!BaseThreadStart+0x37
One could see that Internet Explorer needs to set its options (call to wininet!InternetSetOptionW) but got un ACCESS VIOLATION when calling the function from IA32.API(Plug-in in charge of all internet acces) since the module has been unloaded. The root cause is to figure out why this IA32.API module has been unloaded. It's expected ? If yes why it has not been unregistred from Internet Explorer ?
If it's not expected this this a bug.
In both case I urge Adobe to investigate this problem now .I have no workaround , Any help would be really appreciated ! I have more than 35 000 end customer using Acrobat READER X i wouldn't have to move them another PDF Reader ......
Jacques MASSA
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