Adobe Reader XI freezes computer when opened from Excel hyperlink

My computer has been frozen multiple times after opening a pdf from a hyperlink in Excel. Sometimes it randomly freezes after reading the document for a while and sometimes it freezes when I try to close the document. I have Adobe Reader XI 11.0.06, I'm using Windows 7 Home Premium 64-bit OS, and Excel 2010. The mouse will still move sometimes once things freeze up but clicking doesn't work and alt+ctrl+del doesn't bring up task manager either, so I have to hard reboot. Anyone have a fix for this?
Thanks in advance.

The first thing I would try is to disable Protected Mode in Adobe Reader [Edit | Preferences | Security (Enhanced)].

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It's almost identical to what you posted. I think the difference was that I was trying on a machine with complete install of Acrobat which has the font packs and hence there was no hang/crash. Your file doesn't hang on that machine either.
If you look at the fonts panel in your document: File>Properties>Fonts, you'll notice that it uses MS-PGothic font which is a Japanese fonts, and hence the Japanese font pack might fix this.
Also, since you mentioned ACE.dll, the other possibility might be that there are conflicting DLLs on the system, commonly referred to as DLL Hell. Another thing to try would be to search the system for ACE.dll and see which all software install it.

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This is strange. Can you try a couple of things:
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It's almost identical to what you posted. I think the difference was that I was trying on a machine with complete install of Acrobat which has the font packs and hence there was no hang/crash. Your file doesn't hang on that machine either.
If you look at the fonts panel in your document: File>Properties>Fonts, you'll notice that it uses MS-PGothic font which is a Japanese fonts, and hence the Japanese font pack might fix this.
Also, since you mentioned ACE.dll, the other possibility might be that there are conflicting DLLs on the system, commonly referred to as DLL Hell. Another thing to try would be to search the system for ACE.dll and see which all software install it.

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Adobe reader installer freeze with out downloading Adobe Reader when opened?

I can not download Adobe Reader on my Mac: I can do it on my iMac, and have done it fore 10 years now, but Adobe reader download freeze before downloading the file

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Frederik
Den 25/08/2014 kl. 20.39 skrev Sabian Zildjian <[email protected]>:
adobe reader installer freeze with out downloading Adobe Reader when opened?
created by Sabian Zildjian in Enterprise Deployment (Acrobat and Reader) - View the full discussion
Is it the Download assistant that is freezing or is it the web browser that freezes?
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Issue with Adobe Reader XI Freezing when Printing/Opening Documents

I've been having problems with Adobe Reader XI freezing when I attempt to print documents. I've uninstalled and reinstalled it several times. I've gone back to previous versions. I've disabled protected mode. I've run Adobe reader without background programs running. I've done a disk clean-up, and deleted temporary files. All to no avail. Is there anyone who can help me solve this problem.

There's no built-in function in Reader that does that, but it can be done using a script.

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Adobe Reader XI freezes computer when opened from Excel hyperlink

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