Adobe Reader XI freezes my computer when I try to print

Question

I cannot print any pdf files.  I am running Windows 7 and when I open Adobe Reader XI and try to print a pdf, I get the print dialog box just fine but then when I click "Print," the dialog box comes up to show print progress and at that point everything freezes.  I am printing to a wireless printer HP Deskjet 6980.  I can't even get Ctl-Alt-delete to get me to Task Manager so I have to hold down the power button and I don't like having to shut down that way.

Answer 1

I have been having the same problem for weeks.  I am using Windows 7, Mozilla 33.0.3, and Adobe Reader version XI.0.09.  I saw some advice on another site that I relied on in resolving this.  You need to open the Reader, to to Edit, click on Preferences.  On the Left Hand menu, find "Security (Enhanced)" and open it. If "Enable Protected Mode at Start-up" is active, disable that.  "Enhanced Security" is likely already enabled (and you want to leave that on); if not, enable it.
Under "Privileged Locations," make sure both options (Trust documents/Trust sites) are enabled.  Then open the box entitled "View Windows Trusted Sites."  This will take you to the browser's Security Tab.  Click the green arrow "Trusted Sites" and then the "Sites" tab that appears.  Add the relevant https://.***.com site from which you wish to be able to print *.pdfs.  (Note: It is very important the you make sure to include the secure site, i.e., https..., and not the initial www.***.com site from which you may access the secure site).  After you have added the secure address, click Add, then Close the window.  Make sure then to Click "OK" to close the Security Tab, and then scroll down to the bottom of the "Security (Enhanced)" page to which you will be returned and click OK there.  Close the Adobe Reader and any other Reader windows you may have open.
You can now go to the secure site whose address you just entered, and download the .pdf you want.  (If you have already downloaded the .pdf on your computer from that site you can now just open it instead).  Send the print command for the pages of the .pdf page you want.  The system will hang for a few seconds (at least mine did), but then it prints.
You may be able to go directly to the Security Tab in your browser and enter the secure site in question without going through a pdf document and it will also work but I do not know that for sure.
Finally, I am not an expert; just another user who figured this out with a little help from others.  An expert may wish to comment further on what I have written above to provide further guidance or instruction.
Good luck.
Later Note:  It is possible to add a non-secure site from which you want to download and open .pdfs to the Trusted Site list.  To do this, uncheck the "Require server verification (https://) for all sites in this zone" box that appears under the listed of Trusted Sites.  As I am not an expert user I do not know if doing this represents a significant security issue but I at least do not find that is the case after running a cursory search online.