Adobe Reader XI Hang up problem

How do you fix hang ups when you open adobe reader XI (11.0.03)? When I click on the adobe button the program comes up but no further action can be done as the hour glass just keeps on rotating until the "end this session" error message comes up.

Follow http://helpx.adobe.com/acrobat/kb/troubleshoot-errors-freezes-reader-windows.html article.

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Adobe Reader has encountered a problem and needs to close.

When reading PDF attachments, I get the following: Adobe Reader has encountered a problem and needs to close. I have tried to remove Adobe Reader via Control Panel, Add or Remove Programs but that won't work. I get this: This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. I don't know how to do what is being asked. I have tried to download Adobe Reader again but get this when I do: Note: this application already installed.
I have Adobe Reader X (10.0.1) with an update installed on 2/19/2011. I have Windows XP SP3.
Anyone who can help me get Adobe Reader working correctly again or uninstalling it so I can reinstall.
Thanks for any help.

Thanks for the input. Did you remove Adobe Reader 10 first before you downloaded the older version? If you removed it, how did you do that? The add/remove programs in control panel won't let me remove it -- it says a patch package can't be opened.
Date: Mon, 9 May 2011 00:12:41 -0600
From: [email redacted by moderator]
To: [email redacted by moderator]
Subject: Adobe Reader Adobe Reader has encountered a problem and needs to close.
hi
i had also the same problem with that version.
so i download older version and this solved the problem.
>

Getting "adobe Reader has encountered a problem and needs to close

On Windows XP service pack 3. Adobe Reader X
Get "Adobe Reader has encountered a problem and needs to close." . I have uninstalled adibe and reinstalled it and problem came back within 2 weeks after working for a short time.

Try the following:
Uninstall Adobe Reader X
Reboot your computer
Delete directory C:\Program Files\Adobe\Reader 10.0
Download the EXE or the MSI installer from ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.0/ and execute e.g. either of the following files:
AdbeRdr1010_en_US.exe
AdbeRdr1010_en_US.msi
Good luck!

Adobe Reader XI hangs Internet Explorer!

We support several clients and as each PC upgrades to Adobe Reader XI it breaks the IE Add-On (view in browser) capability.
The pdf starts to download, pops up in the browser, and then in about 5-10 seconds hangs until it times out (45 minutes later).
IE then throws up the error "A network error occurred while accessing this document on the Internet. Would you like to close the document or reload it?"
If the user downloads the pdf it works; if the user uses Chrome or FF it works! Have tried disabling the "Fast View". It just then allows me to see when it stops downloading.
I have tried Windows XP, Win7 & Win8 and different versions of IE and they all fail!
I am seeing this across all my clients!
Sometimes, if I disable the Add-on it will then download and open it in Adobe Reader but sometimes (haven't figured out the exact combination but IE9 & Win 7 fails) even though it's disabled, it still opens it in the browser and hangs.
I created a GPO that disables the Add-n but it continues to try to open it in the IE browser.
Help!

We've been testing this some more, and we've discovered our problem. We have a Xerox global print driver installed on our computers that runs our printer.
If we take a file created in the Microsoft Suite, whether Word or Excel, and print to PDF through the print driver, and then upload that file to a website and provide a link in a page for people to click, the PDF throws an error in Internet Explorer, giving the error listed above, and fails to open. The PDF opens fine locally through Internet Explorer, and you can view the file through the "View" option in Gmail. You can also view that file in Firefox and Chrome with no problem. And the file downloads just fine.
If we take the same file and use the "Save As" option in the Microsoft program to save the file as a PDF and upload that to a website, the file opens just fine in Internet Explorer, as well we everywhere else.
The print driver is doing something in the PDF-making process that bothers Internet Explorer.

Adobe Reader XI hangs on "receiving data" after submitting to php

I am submitting PDF fillable form to php, then pdf is save & email to destination. It works, I receive the pdf filled file via email; However, in Safari works perfect redirects, etc. When using FireFox, Chrome, then Adobe Reader opens.
Then when submitting from Adobe Reader, it works fine, I receive the email with attachment.
The problem is that Adobe Reader hangs "receiving data" for a long time, then I get this message "An error occurred during the submit process. The network service you are trying to reach could not process the request."
I do get the file via email and it is fine. What is Adobe Reader waiting for?.
Thanks in advance

I do not think it is returning anything, here is the php code ...
<?php
$fileatt = date("d-m-Y-His") . ".pdf"; // Creates unique PDF name from the date
copy('php://input',"pdfs/".$fileatt); // Copies the pdf form data to a folder named pdfs
$fileatt = "pdfs/".$fileatt; // Path to the file gives the pdfs folder plus the unique file name we just assigned
$fileatt_type = "application/pdf"; // File Type
$fileatt_name = "Application Form_".$fileatt.".pdf"; // Filename that will be used for the file as the attachment when it is sent
$email_from = "mywebsite"; // Who the email is from
$email_subject = "Completed online Applications"; // The Subject of the email
$email_message = "Please find a recent online application attached.
$email_message .= "Any problems please email me...
"; // Message that the email has in it
$email_to = "[email protected]"; // Who the email is to
$headers = "From: ".$email_from;
//no need to change anything else under this point
$file = fopen($fileatt,'rb');
$data = fread($file,filesize($fileatt));
fclose($file);
$semi_rand = md5(time());
$mime_boundary = "==Multipart_Boundary_x{$semi_rand}x";
$headers .= "\nMIME-Version: 1.0\n" .
"Content-Type: multipart/mixed;\n" .
" boundary=\"{$mime_boundary}\"";
$email_message .= "This is a multi-part message in MIME format.\n\n" .
"--{$mime_boundary}\n" .
"Content-Type:text/html; charset=\"iso-8859-1\"\n" .
"Content-Transfer-Encoding: 7bit\n\n" .
$email_message .= "\n\n";
$data = chunk_split(base64_encode($data));
$email_message .= "--{$mime_boundary}\n" .
"Content-Type: {$fileatt_type};\n" .
" name=\"{$fileatt_name}\"\n" .
//"Content-Disposition: attachment;\n" .
//" filename=\"{$fileatt_name}\"\n" .
"Content-Transfer-Encoding: base64\n\n" .
$data .= "\n\n" .
"--{$mime_boundary}--\n";
$ok = @mail($email_to, $email_subject, $email_message, $headers);
if($ok) {
unlink($fileatt); //NOW WE DELETE THE FILE FROM THE FOLDER pdfs
header("Location: return.pdf"); //where do we go once the form has been submitted.
} else {
die("Sorry but the email could not be sent. Please go back and try again!");
?>

Adobe Reader install hang

Hi, I'm trying to install Adobe Reader (Windows 7, 64-bit, Firefox, have tried installing both v.9.4 English and 10.1.1. English) and the install hangs halfway through each time I've tried. It downloads fine. Anyone have any insights? Thanks!

You may want to try the following.
Remove all traces of Reader (not only the program) from your system using the Windows Installer Cleanup Utility. This is no longer supported by Microsoft because it can produce problems with Win 7, but you can still download it from from places like
http://majorgeeks.com/download.php?det=4459
Then, download the Reader installer from
http://get.adobe.com/reader/enterprise/
and perform a clean install.

Adobe Reader XI protected mode problem

I downloaded Reader XI and went to open a pdf that previously worked with Reader. But Adobe Reader XI won't open (says problem with "protected mode"). I can't open any pdf's either on my computer or on the internet at trusted sights. Troubleshooting takes me to a page on fixes for Reader X. Not helpful! Any ideas? (I uninstalled and reinstalled and still won't work.)

CoUnyot,
Thanks for your post ...
Please Disable protected Mode .. Please find the below steps ":
Disable Protected Mode by going to Edit > Preferences > General and deselecting Enable Protected Mode at startup.
Restart Reader.
You can also refer the below link for more details :
http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

Adobe Reader X - Firefox integration Problem

Dear All,
My first post here.
I am having problem's with the Adobe Reader X integration with Firefox (v3.6.12). I have been using Adobe Reader always and it's been fine.
But I installed the new Adobe Reader X, and it integrates with firefox well, PDF document's open well within the browser.. BUT, I cannot save the PDF document from within the pdf.. I cannot click anywhere on the toolbar.. I cannot click on the pop up toolbar as well (the black one).. When i press F8, I can restore the toolbar or make it disappear.. but that's all I can do..
If I try to save the document from firefox file menu, it works.. but not from within the pdf...
This problem is also seen in IE, as well.
I have tried repairing the install and also uninstall / reinstall adobe reader X. But nothing worked..
For more info., I have been discussing this issue here > http://forum.notebookreview.com/windows-os-software/534412-adobe-reader-x-available-3.html
I am looking forward to resolving this soon, because I use / read / work with hundreds and thousands of PDF, and they are extremely essential for my research work.. as some might know, all research articles are in PDF format these days..
Thanks in advance and best wishes,
Cheers, fondue

My replies are in Bold.
Thank you for your response and message.
1. Are you seeing this problem with all kinds of PDF's or some specific kinds like secure PDF's (with doc open password or printing restrcitions), reader extended PDF's or PDF forms.
This problem is with all kind's of PDF's.
2. Are you opening a locally saved PDF by doing a drag drop in the browser or right click and open with IE/FF or directly opening a PDF hosted on the internet?
It doesn't matter. However I do it, I see this problem in Firefox, IE & Google Chrome.
3. Can you also check the version of the Reader X browser plugin? you could find it at C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroPDF.dll. Right click -> Properties -> Details
If version is 9.0.x then you could try a clean install of Reader X.
I have checked it. It's the latest plug-in (though at the moment, I have gone back to Adobe Reader 9.4.1, as I've mentioned before, because I need the reader to be working fine for my work and daily life. I am just waiting for a fix before I try Adobe Reader X again.
As I've mentioned before, I am seeing this issue ONLY on my Windows 7 Ultimate (Laptop). In the desktop's at work, with Windows XP / Vista, I don't see it. Adobe Reader is working fine, browser integration is fine, the floating tool bar works fine, the right click menu pop' up where the right click is done...I can also save PDF' from the main toolbar at the top and so on...
I really have run out of ideas.... and I am very surprised that no expert support personnel (if at all there is one) have dropped by or said anything or mentioned anything about this.
Anyway.... Cheers.

Adobe Acrobat 6 and Adobe Reader 9 Web browser problem

Good Day,
I have a user that has Acrobat 6 and Reader 9 installed on the same computer. Acrobat 6 is used to edit (via open with -> Adobe Acrobat) while for normal reading, they use Adobe Reader 9 (since some files that were created in Acrobat 9 cannot be opened with Acrobat 6).
From the desktop, everything works as it should. However, the problem is that when the user is trying to open a document on the web (from Internet Explorer 7) then instead of using Reader 9, it uses Acrobat 6 (and because is unable to open Acrobat 9 files) it gives an error saying that you need to have Adobe Reader 8 or 9 installed.
So far I have tried the following:
1) Reparing Reader 9
2) Uninstalling Acrobat 6 running a repair on Reader 9 (which fixes the problem, until I reinstall Acrobat 6 again. I make sure I do not put a check mark on Read files on Internet Explorer)
3) Went to Preferences on Acrobat 6 and unchecked Display PDF in browser.
4) Checked on Manage Add-ins and tried disable any combination of Adobe PDF addin to make it work only with 9.
Note: Reader version is the latest 9.4.1
Any thoughts?
Thanks
Max

Ok, so after I wrote the last post, I read through the related posts, and found the answer to
what i was looking for.
I guess it is unofficial, but I tested it today and works great:
Registry that needs to be changed is:
HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe
Change the path (Acrobat 6) from "c:\Program Files\Adobe\Acrobat6\Acrobat.exe"
to the path of Reader 9 which would be something like "c:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe"
That fixed the problem.
Thanks
Max

Adobe Reader XI hangs and gives the error "Reader stopped working"

This very often happens when i try to open pdf files.
We have thousands of pdf files, in which my colleagues work all day. We created a kind of menu where we jump from document to document using a “jumpbutton”. This worked fine for years until we updated to the reader 11.0.10. Then it started to randomly hang when we try to open documents. We have already installed it new, we have already got rid of the “protected mode”.
What should we do?
Help!!!

Hi Anuba,
the same Scenario occurs randomly with all kinds of PDFs. This includes hundres of Computers which are working with Reader in my Company. We are setting up new Systems every day with Windows 8 and the latest Reader, when we buy new computers. This has no effect on our Problem. The Reader hangs with older Systems (Windows 7) and new Systems (Windows 8) in the same way. When we try to use other pdf Viewers than Reader, there is no Problem at all.
Regards
Franz

Adobe Reader 9 Linux GUI problems

Hi!
I've been using Linux Mint 8 since October 2009. Before that I was using Debian Lenny. I'm trying to use Adobe Reader 9.3 for working with multiple pdf documents. I've run into some problems that didn't seem to exist when I was using it on Lenny (although it was also using Adobe Reader 9.1, so I'm not sure where the problem lies). Here are the problems...
If I have a large number of pdf's open in tabs, I can view one, but to print, I have to click once somewhere in the toolbar before the print button works - essentially I have to click twice to activate the print button. After that, I cannot activate another tab until I first click somewhere on the document window. Between all these clicks, the mouse pointer is switching back and forth between the nice and smooth Linux mouse pointer, and the ugly and pixelly pointer that Reader uses for some reason. Finally, if I have more tabs open than fit in the width of the window, clicking on the left or right arrows that scroll the tabs scrolls all the way to the very last or very first tab. It will not just move over by one tab. If there is a really, really long list of tabs, I cannot get to the ones in the middle.
Anyone have a solution for this? I cannot use Evince or other Linux-based pdf viewers due to the startling lack of tab support (really should be a common thing by now, in my opinion). I just don't want to have to juggle tons of windows.
Thanks!

I am not fully familiar with Mint, but it is based on Ubuntu ..
Update to the latest version of Adobe Reader, and re-check these issues.
TO UPDATE
Check in Synaptic that the 'partner' software repository is enabled.
At terminal type:
(if required) update your system
~: sudo apt-get update && sudo apt-get upgrade <Enter>
install latest Acrobat Reader (for Ubuntu Linux), AND font packs
~: sudo apt-get install acroread acroread-fonts <Enter>
Then look for Adobe Reader in the applications menu (top left of screen).

Sporadic Adobe Reader 9 GPO install problems

Hello everyone,
I've been working on this issue for quite a while now and haven't been able to come up with any solutions. I've been pushing out Adobe Reader 9.1 to a couple hundred workstations in our company through a group policy. We were previously at version 8. It seems like the installtion works fine on all of the clients, but they start having strange issues at random times. Reader may work fine for a couple days or weeks and then all of a sudden the users get a message about Intenet Explorer not allowing the PDF to open through the browser because of security restrictions. I initially thought this was a problem with file associations, but then I noticed that if the user tries to open Adobe Reader from the start menu, it attempts to reinstall the application. I know this is not a IE security problem, because we were previously working find on version 8.
I found that downloading and reinstalling the 9.1 setup from Adobe's website seemed to fix the problems. PDF's opened correctly from the browser after the reinstall. At first this seemed to only be happening to a couple users here and there, but over time the amount of affected users has increased drastically.
In the last couple days, I've realized that even the reinstall doesn't seem to be fixing the issue. I've had one user in particular that I've reinstalled three times in the last week. After the reinstall everything is fine, but by the next day Adobe Reader isn't working any more.
I've checked the event logs and can't find anything that looks like it would help. I really need to figure this out. I had to stop my roll out halfway though because of the issues we were having and I need to upgrade to version 9.1 to support a new application that my company wants to use.
Any help would be appreciated!

There is no full installer for 9.5.5; you can get the installer and separate updates
9.5.0 EXE: http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.5.0/en_US/AdbeRdr950_en_US.exe (English version)
9.5.0 MSI: http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.5.0/en_US/AdbeRdr950_en_US.msi (English version)
9.5.1 update: http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.5.1/misc/AdbeRdrUpd951_all_incr.msp
9.5.2 update: http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.5.2/misc/AdbeRdrUpd952_all_incr.msp
9.5.3 update: http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.5.3/misc/AdbeRdrUpd953_all_incr.msp
9.5.4 update: http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.5.4/misc/AdbeRdrUpd954_all_incr.msp
9.5.5 update: http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.5.5/misc/AdbeRdrUpd955_all_incr.msp

Adobe Reader for IPad Download Problem

I downloaded several files last evening but this morning I found them only in the 'recent' file and not in documents.
How can I move the files from recent to documents?
(I have a brand new iPad and the latest update of Adobe Reader for iPad.)
The only options on the 'open' menu are for iBooks, which is so unreliable that I downloaded Adobe Reader in the first place. (The files disappear in the middle of the download.)
I tried emailing to myself to then save the PDF from email, but the docs appear as text and pics within the email and are no longer an attached .pdf.
Any ideas?

I can't explain it, but whenever I have a problem with an iOS app, I close out and re-open.
You can also force quit an app (remove it from memory): Click the Home button to return to the Home screen. Double-click the Home button to view the recent app list at the bottom. Click and hold over the Adobe Reader icon to show the red "delete" icon. Click Adobe Reader again and it will disappear from memory.
Click the Home button and relaunch. That opens Reader up anew, and refreshes it.

Adobe Reader 8.1 permission problems

When I install Adobe Reader 8.1 as system administrator, it works fine for me as a user. However, when other user accounts on my computer try to access Reader, it demands that they first enter a system administrator ID and password, which I don't wish to give them for obvious reasons. I've tried changing the permissions on Reader several different ways, but no luck. I've had to drop back to Reader 7.0.7 to avoid the problem.

Did you move any Adobe files after you installed, such as the internet plugin? Adobe Reader looks for all its files when it starts, and wants to restore them if they were moved. This require an administrator password.
If you want to disable the internet plugin, login to an administrator account, go to Adobe Reader's "Internet" preference, and uncheck "Display PDF in browser using:". It applies to all users.

Unable to download Adobe Reader - Drwatson postmortem debugger problem

I am trying to download Adobe Reader. When I click the Download now -
- I get the following message: Website wants to install the following add-on Adobe DLM. If you trust the website and add-on and want to install it
, click here. I click the message and then get the following message: DrWatson Postmortem Debugger has encountered a problem and needs to close. Then th
e hourglass is on the screen and there is no activity. I noticed the WEindows Internet Explorer is not responding message. I am using the
Windows XP operating system.

Try downloading the version you want from the Adobe ftp site:
ftp://ftp.adobe.com/pub/Adobe/reader

Adobe Reader XI Hang up problem

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