Adobe Reader XI has stopped working
Windows 7 Enterprise x64 with SP1 and latest updates.
Setup file: AdbeRdr11000_en_US.exe; size: 37,868,688 bytes; MD5 hash: bddd3d06af44ff7497f2c5125553a5ba.
First installation attempt was upgrade (without uninstalling prior version), second attempt was after uninstalling faulting Adobe Reader XI.
Event ID 1040
Beginning a Windows Installer transaction: C:\ProgramData\Adobe\Setup\{AC76BA86-7AD7-1033-7B44-AB0000000001}\AcroRead.msi. Client Process Id: 464.
Event ID 0
The description for Event ID 0 from source AdobeARMservice cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Service started
Event ID 1042
Ending a Windows Installer transaction: C:\ProgramData\Adobe\Setup\{AC76BA86-7AD7-1033-7B44-AB0000000001}\AcroRead.msi. Client Process Id: 464.
Event ID 11707
Product: Adobe Reader XI -- Installation operation completed successfully.
Event ID 1033
Windows Installer installed the product. Product Name: Adobe Reader XI. Product Version: 11.0.00. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 0.
Event ID 1000
Faulting application name: AcroRd32.exe, version: 11.0.0.379, time stamp: 0x505fd19e
Faulting module name: lockpdfu.dll_unloaded, version: 0.0.0.0, time stamp: 0x505139a4
Exception code: 0xc0000005
Fault offset: 0x032987c8
Faulting process id: 0x468
Faulting application start time: 0x01cdabb61ad04335
Faulting application path: E:\progs\adobe_reader\Reader\AcroRd32.exe
Faulting module path: lockpdfu.dll
Report Id: 58c2241c-17a9-11e2-847c-90e6ba73926e
Can you pls. let us know the answer to the following queries:
1. From where did you get the reader installer. From your above post I get that the installation is corrupted. " Either the component that raises this event is not installed on your local computer or the installation is corrupted.". Can you pls. try getting the original installer from http://get.adobe.com/reader
2. Also I found that you have installed the application on your E:\ drive: Faulting application path: E:\progs\adobe_reader\Reader\AcroRd32.exe. Can you pls. let me know if the error comes during installation or on launch?
Thanks,
Vinod
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Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
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Keywords
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Log Name: Application
Source: Application Error
Date: 7/30/2013 11:42:39 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: xa06.domain.com
Description:
Faulting application name: AcroRd32.exe, version: 11.0.3.37, time stamp: 0x518e18e3
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xbf53ac20
Faulting process id: 0x51e0
Faulting application start time: 0x01ce8d3a4c7c605d
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Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-07-30T15:42:39.000000000Z" />
<EventRecordID>67455</EventRecordID>
<Channel>Application</Channel>
<Computer>xa06.domain.com</Computer>
<Security />
</System>
<EventData>
<Data>AcroRd32.exe</Data>
<Data>11.0.3.37</Data>
<Data>518e18e3</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>bf53ac20</Data>
<Data>51e0</Data>
<Data>01ce8d3a4c7c605d</Data>
<Data>C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe</Data>
<Data>unknown</Data>
<Data>a9ade3f8-f92e-11e2-803e-005056ae0028</Data>
</EventData>
</Event>
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regarding the Protected Mode. I also discovered that I couldn't get to
the point of making that change without crashing Reader. So, more
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*6 machine_switch_context + 366 (mach_kernel) [0xffffff80002b496e]
2 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 1741 (libFontParser.dylib) [0x7fff8b4da7db]
2 TResourceForkSurrogate::TResourceForkSurrogate(char const*, bool) + 118 (libFontParser.dylib) [0x7fff8b4e1006]
2 TResourceForkFileReference::TResourceForkFileReference(char const*, bool) + 87 (libFontParser.dylib) [0x7fff8b4e10d3]
2 RMNewMappedRefFromMappedFork + 50 (CarbonCore) [0x7fff849a5c05]
2 CheckMapHeaderCommon + 4 (CarbonCore) [0x7fff849a3e31]
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5 CTCleanup + 723728 (AdobeCoolType) [0x104c1738e]
5 CTCleanup + 847613 (AdobeCoolType) [0x104c3577b]
5 CTCleanup + 832864 (AdobeCoolType) [0x104c31dde]
5 ??? (AdobeCoolType + 41324) [0x104b1216c]
5 ??? (AdobeCoolType + 31271) [0x104b0fa27]
5 CTCleanup + 1022127 (AdobeCoolType) [0x104c6012d]
5 CTCleanup + 1016665 (AdobeCoolType) [0x104c5ebd7]
5 CTCleanup + 1003321 (AdobeCoolType) [0x104c5b7b7]
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5 create_private_data_with_path + 19 (libCGXType.A.dylib) [0x7fff8b4446aa]
5 FPFontCreateFontsWithPath + 173 (libFontParser.dylib) [0x7fff8b4d9b13]
5 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 1831 (libFontParser.dylib) [0x7fff8b4da835]
5 TLWFNType1Font::TLWFNType1Font(TResourceForkSurrogate const&, TResourceFileDataSurrogate const&, TResourceFileDataSurrogate const&) + 445 (libFontParser.dylib) [0x7fff8b4efe07]
5 TType1ParsingContext::ParseType1Font() + 20 (libFontParser.dylib) [0x7fff8b4f07d0]
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1 TParsingContext::DoCharStrings() + 417 (libFontParser.dylib) [0x7fff8b4f5ca9]
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1 operator new(unsigned long) + 34 (libstdc++.6.dylib) [0x7fff83fd9347]
1 malloc + 41 (libsystem_c.dylib) [0x7fff852d2bd7]
1 malloc_zone_malloc + 71 (libsystem_c.dylib) [0x7fff852d2183]
1 _spin_lock$VARIANT$mp + 13 (libsystem_c.dylib) [0x7fff852a7f6d]
1 <executing in user space>
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1 TType1LWFNParsingContext::CharString(unsigned int, unsigned int, unsigned int, char const*, char const*, unsigned int) + 409 (libFontParser.dylib) [0x7fff8b4f622d]
1 <executing in user space>
1 TParsingContext::DoCharStrings() + 342 (libFontParser.dylib) [0x7fff8b4f5c5e]
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Adobe InDesign CC has stopped working
When trying to open InDesign CC (Trial), get error message "
Adobe InDesign CC has stopped working."
and
It caused other problems in computer. Proessional technician who cleaned up computer uninstalled inDesign - saying it appeared to be corrupt - and that I should redownload it and reinstall.
I did that, but the same messages still appear.
Any suggestions?This is weird. I re-built my PC a couple of weeks ago and re-installed all the Adobe CC products that I use. Before that, I always found the InDesign defaults file with no trouble. However, now it is nowhere to be found. The path you give in Replace your Preferences doesn't exist. There isn't even an 'appdata' folder. I have searched the whole of the drive and found neither appdata nor InDesign defaults. I have launched Id many times since the re-build, but the path has not been created. Could appdata be hidden? If so, how do I reveal it? All help appreciated.
-
Adobe Illustrator CC has stopped working. Please enable Verdana font(s) and relaunch Illustrator?
What do i do when a warning box says: Adobe Illustrator CC has stopped working. Please enable Verdana font(s) and relaunch Illustrator?
Laust,
I just managed to find these threads, see especially post #22 in the former, which solves a really subtle variation of it:
"Verdana missing" bug in illustrator CC on Mac
Can't open Illustrator CC. Dialogue box appears with " Adobe illustrator has stopped working. Please enable Verdana font(s) and relaunch illustrator. -
Adobe Audition CC has stopped working. Constantly crashing.
Hi, I am constantly receiving an error 'Adobe Audition CC has stopped working.'
This usually occurs after an event whilst the sound is playing. ie change the playback location or edit an effect's parameter.
I am lucky to get a couple of minutes with it at the moment.
Below is an error log from event viewer. Please help if you can I feel like I have tried everything I can think of minus reformatting the PC which isn't an option atm.
Fault bucket 85922206367, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Audition CC.exe
P2: 6.0.0.732
P3: 518ade79
P4: StackHash_d339
P5: 6.3.9600.17031
P6: 530895af
P7: c0000374
P8: PCH_F5_FROM_ntdll+0x000000000009B13A
P9:
P10:
Attached files:
C:\Users\Jason\AppData\Local\Temp\WER3387.tmp.WERInternalMetadata.xml
C:\Users\Jason\AppData\Local\Temp\WER3F6F.tmp.appcompat.txt
These files may be available here:
C:\Users\Jason\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Audition C_4e73248cb54b29482974202a58ba109ed3745a48_511190b7_32e25835
Analysis symbol:
Rechecking for solution: 0
Report Id: 0805b6e9-cbae-11e3-bead-083e8eaf94ce
Report Status: 1
Hashed bucket: 2e7e75ba0d14970691fdbf00062533edWe can't help with this - it's an installation issue, and we're a U2U forum. Adobe's chat line is free for sorting out installation issues, and that's where you should get some help from. The only other alternative, if you can save the error log file (the whole of it, not just an extract) would be to send it to [email protected] and see if the developers can throw any light on it.
-
Adobe Photoshop CS5 has stopped working (Win 7, 64 bit)
I am trying to run Photoshop CS5 on Windows 7 64bit. Everytime I open the program, I get an error saying "Adobe Photoshop CS5 has stopped working", immediately after the splash screen goes away and the main gui opens. The only option on the error is "Close Program".
I am on a computer with an i7 processor and 12GB of memory. I have two Nvidia GTS 250 video cards, running four monitors.
Over the course of the last day, I have reformatted my computer, and reinstalled Windows twice. I have reinstalled the CS5 Master Suite more times than I can remember. I have also downloaded and installed the latest video card drivers from Nvidia.
I continue to have the same problem every time I try to open any of the programs in the CS5 suite.
The only time I have come close to getting it to work was immediately after installing the new Nvidia drivers, before restarting my computer. I was able to open it one time without it crashing, Once I restarted my computer, Photoshop continued to give me the same error every time I try to open it.
I have no other software installed on my computer. It is a brand new installation of Windows 7.
I have been on the phone with Adobe technical suuport for about an hour and a half, and I have yet to get a single suggestion other than attempting an install with my network cable unplugged. Other than that, they seem to be fond of transfering me back and forth between departments (and asking me to repeat all of my information every time).
As you can probably tell, I am very frustrated at this point and would greatly appreciate any suggestions.
Thanks,
TrevorMy scenario and history:
Windows Vista Ultimate and now Windows 7 Ultimate
NVidia Quadro Fx 4500 driving 4 monitors total SLi on or off - makes no difference. Drivers irrelevant.
2 x Xeon 5160 (so total 4 cores)
24Gb RAM
PS CS 4 or 5
4 monitors - - yep it is the 4 monitor thing.
Fails everytime as you describe.
Observation - If you Remote Desktop Connection onto the computer - and so in effect are using only ONE monitor - PS works fine.
A WORKAROUND for 4 or 5 - I don't consider this a fix because you lose some functionality but it gets you 99% there and is the same workaround for CS4 or 5
Go to<drive>:\Program Files\Adobe\Adobe Photoshop CS5 (64bit)\Plug-ins\Extensions\ (or CS4 - depending on version)
Locate File:
ScriptingSupport.8li
Disable this extension by renaming the file with a tilde in front of the file name. Thus:
~ScriptingSupport.8li
Start Photoshop - it works and is mainly functional.
The only real downside I have discovered is that disabling this scripting extension means you cannot use some of the built in scripts under FILE - SCRIPTS - the biggest PIA for me being the Contact Sheet builder no longer works. But as I now use Lightroom to create contact sheets - this is not a big loss. Other scripting functionality - I am sure is affected - but not to a point I find PS unusable.
ADOBE - if you read this - it has been that extesion now for the last two editions of PS. -
Adobe Photoshop CS5 has stopped working [Issue]
Hello everyone! I recently just purchased Adobe CS5 as being very excited as I've been a customer before the CS series! Anyways, the install and registration with Adobe was no problem what so ever, I got to uninstall CS4 quite easily, it all worked. So, I've read the other topic of "Adobe Photoshop CS5 has stopped working" and this is not my problem! However, once I'm in CS5. I do a couple things, zoom in Navigation, enter some text, move a couple layers and it tells me it has stopped working. This is happening very often every so 1-3 minutes, so I've been living with it for about 2 days (IT has FINALLY passed the line, where I rip my hair out! Hehe, ). So now I'm deciding I post the problem!
Computer Specs:
Windows 7 Ultimate x86
Intel Pentium Dual Core 3.20GHz (OC)
ATi Radeon HD 4670
3GB DDR2After work.. I will be upgrading video card drivers to see if this makes a difference, only solution related to my topic in Adobe FAQs.
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