Adobe reader XI: I can't get the items I want on the toolbar

I right-click on the menu ribbon and then select the items I want to have on this menu ribbon.  But they don't show up.  How do I get them to get on the ribbon?
Please email to me the secret to getting this done: [email protected]  I have already wasted too much time looking at forums and doing what is recommended without success.  I even uninstalled Reader XI and then reinstalled it with no change in results.  Please help!
Mark.

What is your operating system?  Reader XI version?

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