Adobe Reader XI opening document issue

I have just uploaded Adobe Reader XI and now I am unable to open any pdf documents.When opening ths document there are no details showing up. How can I fix this?

Mac or Win? OS version?

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    Hi Ken
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    Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity. -General George S. Patton
    Tania Lindenmayer \ Manager Organisational Shared Services \ Jabiru Community Youth & Children’s Services Assoc (Inc) \ Ph: (07) 3269 0044  Fax: (07) 3869 0675 \ [email protected]<mailto:[email protected]> \

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    Thank you for the reply.  Answer to your operating system I have is:  Mac OSX Version 10.7.5
    I did download and install  Adobe Reader XI  11.0.0
    This is a different version that I first had, and I don't know where the first version went.
    This all started when our internet provider had problems that went to all areas.  I might have been working on something when I lost my original...now sure.
    When I tried to download a bank statement (and I tried to different banks using Firefox and Safari) I get the message:
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    We are sorry, but Adobe Reader is unable to show documents in this browser configuration. Please use your browser to download this file and open it in Adobe Reader or Adobe Acrobat.  To avoid this message in the future, many browsers provide a way to turn off add-ons, and some are able to show this document, natively.  Please contact your browser vender for more details."
    I don't know what they mean by "natively."
    Then I get a gray screen that said adobe plug-inn had crashed so I could report it so I did.  Nothing happened with that.
    Next, I checked to see that my add-ons were turned off and they were, but then I saw the plug-in section and ran it to see if my plug-in's were up-to-date.  All were except when I came to Adobe Acrobat NPAPI Pug-in, Version 11.0.11.   Under it was a notice:  Notice Adobe recommend Acrobat Reader 9.3.  So I clicked on that and it brought me back to the screen to download Adobe Reader XI 11.0.0.  This seems to have brought me back to the beginning of the circle.
    ?  I definitely am stumped.  I guess I'm going to try to internet to see if I can get to Acrobat Reader 9.3.
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    Hey there,
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  • How did my pdf files get converted from 'open with Adobe Reader' to open with Adobe Acobat'?  And if I have a ''free'' Acrobat account why does it not open?  When I do click on the account it ask me to pay $89.99.  I never wanted Acrobat.  How can I get -

    How did my stored files get converted from 'open with Adobe READER' to 'open with Adobe ACROBAT'? How can I get them re-set to open with 'Adobe Reader'?
    Please reply to my e-mail:   [email protected]

    It sounds as if you downloaded Adobe Acrobat Pro. If you did, uninstall it. Then repair Adobe Reader.
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    I apologize if this is listed in the wrong category.
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    Do not open with Protected Mode disabled.
    All the users can click "Open with Protected Mode disabled" and the PDF opens fine. I know that I can disable Protected Mode but I would rather not have to disable a security feature.
    I have read this link: http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html and none of the provided solutions seem to apply to us. I have tried a rebooting the server and uninstalling/reinstalling Adobe. Neither of these options worked. There is not an antivirus currently running on this server. We are not using Smart Cards. I have checked the Security permissions and they seem to be fine. I can not think of any recent changes to this server, but it has run just fine for years now.
    OS is Windows Server 2008 R2 SP1
    Acrobat Version is 11.0.10
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    Thanks for the reply.
    That option is not there on my version though. I am using version 11.0.10

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