Adobe Reader XI Signature and touch monitor issue

Hi. I am trying to utilize signature feature on this new Adobe Reader XI. When I first tried this at a local Microsoft Store, it worked beautifully and I immediately downloaded the software on my computer (Windows 7; touch screen computer). Upon installing them, however, I cannot get my finger to sign just as I was able to do before at the Store. It just won't let me sign on the box (but I was able to do it using a mouse). I thought it is perhaps a Windows issue and I tried it with my friend's Windows 8 computer. However, same problem occurs. What would be a possible solution to this issue? Thank you very much!!!!

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