Adobe Reader XI signing allowed strange issue

Hi!
All of  our users are using Adobe Reader XI.
They are asked to convert their work schedule into PDF (Ms Excel Save as PDF).
The strange thing we noticed is , some of  them can do digital certificate signing (Their PDF  security has signing allowed). But most have their digital signing greyed out and PDF security has signing not allowed.
These document were not extended using Adobe Acrobat. Why do we have 2 different occurrence.
Thank you.
David

You're right! I was wrong!
To solve:
- open the address about:config
- search for pdfjs
- double click on entry pdfjs.disabled;false
And reset acrobat preview as described here: http://support.mozilla.org/en-US/kb/view-pdf-files-firefox-without-downloading-them
Thanks!!!

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