Adobe Reader XI - Version 11.0.10 - Error code 21
I have recently begun having a problem with saving files after opening.
The file opens with no problem whatsoever, but when I go to save it, I get "The document
could not be saved. There was a problem reading this document (21.). When I hit "OK"
another message comes up and says "Insufficient data for an image" and the page
goes blank.
Any help would be greatly appreciated.
Sue
More information about this issue can be found here:
https://forums.adobe.com/thread/1672655
A "quick" fix that worked for me was to uninstall Adobe... then download the base install for Adobe Reader 11.0.
Then download each of the individual updates and run them sequentially.
I've installed back up to the last security update which is version 08 and have been able to do normal Save As operations.
You will have to disable automatic updates in order to stay at version 08 until Adobe resolves this issue in a later release.
http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
Adobe Reader 11.0 - Multilingual (MUI) installer AdbeRdr11000_mui_Std
Adobe Reader 11.0.01 update - Multilingual (MUI) installer AdbeRdrUpd11001_MUI.msp
Adobe Reader 11.0.02 update - All languages AdbeRdrSecUpd11002.msp
Adobe Reader 11.0.03 update - Multilingual (MUI) installer AdbeRdrUpd11003_MUI.msp
Adobe Reader 11.0.04 update - Multilingual (MUI) installer AdbeRdrUpd11004_MUI.msp
Adobe Reader 11.0.05 security update - All languages AdbeRdrSecUpd11005.msp
Adobe Reader 11.0.06 update - Multilingual (MUI) installer AdbeRdrUpd11006_MUI.msp
Adobe Reader 11.0.07 update - Multilingual (MUI) installer AdbeRdrUpd11007_MUI.msp
Adobe Reader 11.0.08 security update - All languages AdbeRdrSecUpd11008.msp
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From: pwillener <[email protected]>
To: Sharon Atkins <[email protected]>
Sent: Monday, February 16, 2015 9:47 PM
Subject: I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes. Any suggestions?
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