Adobe Reader XL freezes after opening
I just bought a new laptop running Window 8 and it has Adobe Reader XL. Every time I open the program it freezes saying "Adobe Reader has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Please help me to get it working. Not sure what to do...It's frustrating to be having problems opening a program on a brand new computer!
Thank you!
Some things to try...
Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
If you cannot open Reader by itself, try to disable Protected Mode in the registry; download, unzip, then run the attached registry script
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html
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Adobe Reader 10 crashes after opening, what to do?
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This only happens on my MacBook Pro, not on my iMac. (Both are running snow leopard 10.6.8)No, I had and have no problems with Version 9.
Here is the text of the crash message
Process: AdobeReader
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 10.1.4 (10.1.4)
Code Type: X86 (Native)
Parent Process: launchd
Date/Time: 2012-08-16 06:41:44.016 -0700
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 76333 sec
Crashes Since Last Report: -669
Per-App Interval Since Last Report: 63 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID: 6D77A875-0E89-4640-9F83-D5C1C10D8B65
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.adobe.CoolType 0x02168657 CTInit + 105971
1 com.adobe.CoolType 0x022bd1dc CTCleanup + 902910
2 com.adobe.CoolType 0x0215d9ab CTInit + 61767
3 com.adobe.CoolType 0x022aa382 CTCleanup + 825508
4 com.adobe.CoolType 0x022920f2 CTCleanup + 726548
5 com.adobe.CoolType 0x0223c134 CTCleanup + 374358
6 com.adobe.CoolType 0x0223bf91 CTCleanup + 373939
7 com.adobe.CoolType 0x0223c012 CTCleanup + 374068
8 com.adobe.CoolType 0x0223dd43 CTCleanup + 381541
9 com.adobe.CoolType 0x021dc415 CTInit + 580529
10 com.adobe.Acrobat.framework 0x00b40e68 AcroSecurityBailOutImpl +
9056913
11 com.adobe.Acrobat.framework 0x00b3b225 AcroSecurityBailOutImpl +
9033294
12 com.adobe.Acrobat.framework 0x005727dc AcroSecurityBailOutImpl +
2968581
13 com.adobe.Acrobat.framework 0x001c460b RunAcrobat + 1773684
14 com.adobe.Acrobat.framework 0x001c4051 RunAcrobat + 1772218
15 com.apple.CoreFoundation 0x9050aa3b __CFRunLoopRun + 8059
16 com.apple.CoreFoundation 0x905083c4 CFRunLoopRunSpecific + 452
17 com.apple.CoreFoundation 0x905081f1 CFRunLoopRunInMode + 97
18 com.apple.HIToolbox 0x9829fe04 RunCurrentEventLoopInMode + 392
19 com.apple.HIToolbox 0x9829fbb9 ReceiveNextEventCommon + 354
20 com.apple.HIToolbox 0x9829fa3e
BlockUntilNextEventMatchingListInMode + 81
21 com.apple.AppKit 0x995bf595 _DPSNextEvent + 847
22 com.apple.AppKit 0x995bedd6 -[NSApplication
nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
23 com.apple.AppKit 0x995811f3 -[NSApplication run] + 821
24 com.adobe.Acrobat.framework 0x00014d3b RunAcrobat + 6052
25 com.adobe.Acrobat.framework 0x000136d3 RunAcrobat + 316
26 com.adobe.Reader 0x00001e92 main + 94
27 com.adobe.Reader 0x00001e16 start + 54
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x98008382 kevent + 10
1 libSystem.B.dylib 0x98008a9c dispatchmgr_invoke + 215
2 libSystem.B.dylib 0x98007f59 dispatchqueue_invoke + 163
3 libSystem.B.dylib 0x98007cfe dispatchworker_thread2 + 240
4 libSystem.B.dylib 0x98007781 pthreadwqthread + 390
5 libSystem.B.dylib 0x980075c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x9800faa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9800f75e pthreadcond_wait + 1191
2 libSystem.B.dylib 0x980113f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9149921e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x91484b68 TSWaitOnConditionTimedRelative
+ 202
5 ...ple.CoreServices.CarbonCore 0x91480533 MPWaitOnQueue + 250
6 AdobeACE 0x0196f737 ACEInitialize + 3741
7 AdobeACE 0x0196f6ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x9146454a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x9800f259 pthreadstart + 345
10 libSystem.B.dylib 0x9800f0de thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x9800faa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9800f75e pthreadcond_wait + 1191
2 libSystem.B.dylib 0x980113f8 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x01abc6bc AGMInitialize + 33770
4 AdobeAGM 0x01abc5f6 AGMInitialize + 33572
5 AdobeAGM 0x01abc151 AGMInitialize + 32383
6 libSystem.B.dylib 0x9800f259 pthreadstart + 345
7 libSystem.B.dylib 0x9800f0de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x97fe1b5a semaphore_timedwait_signal_trap
+ 10
1 libSystem.B.dylib 0x9800f6e1 pthreadcond_wait + 1066
2 libSystem.B.dylib 0x9803e5a8
pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x91484b90 TSWaitOnConditionTimedRelative
+ 242
4 ...ple.CoreServices.CarbonCore 0x91480533 MPWaitOnQueue + 250
5 com.adobe.Acrobat.framework 0x0006626d RunAcrobat + 339158
6 com.adobe.Acrobat.framework 0x00063966 RunAcrobat + 328655
7 ...ple.CoreServices.CarbonCore 0x9146454a PrivateMPEntryPoint + 68
8 libSystem.B.dylib 0x9800f259 pthreadstart + 345
9 libSystem.B.dylib 0x9800f0de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x98008382 kevent + 10
1 com.adobe.Acrobat.framework 0x00f0eef6 AcroSecurityBailOutImpl +
13046559
2 com.adobe.Acrobat.framework 0x00e7742b AcroSecurityBailOutImpl +
12425300
3 libSystem.B.dylib 0x9800f259 pthreadstart + 345
4 libSystem.B.dylib 0x9800f0de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x02167d2b ecx: 0xa09a84c0 edx: 0x00000000
edi: 0x00000000 esi: 0xbfffb8e0 ebp: 0xbfffbf08 esp: 0xbfffb860
ss: 0x0000001f efl: 0x00010246 eip: 0x02168657 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
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<89D859B7-A26A-A5AB-8401-FC1E01AC7A60>
/System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x96944000 - 0x96946ff7 libRadiance.dylib ??? (???)
<98EC06D5-1A02-EDEF-BF9D-2C986761AD54>
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x96a3c000 - 0x96a7fff7 libGLU.dylib ??? (???)
<6CC3CE6A-7024-C685-EADA-7F9DC27128E2>
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dyli
b
0x96d5b000 - 0x96daeff7 com.apple.HIServices 1.8.3 (???)
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ks/HIServices.framework/Versions/A/HIServices
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<9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib
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ks/CoreText.framework/Versions/A/CoreText
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/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.
dylib
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<14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib
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<F36DB665-A88B-7F5B-6244-6A2E7FFFF668>
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ks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
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/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
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<21164164-41CE-61DE-C567-32E89755CB34>
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.
framework/Versions/A/HIToolbox
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<B909459A-EAC9-A7C8-F2A9-CD757CDB59E8>
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re.framework/Versions/A/ImageCapture
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ks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x989f4000 - 0x98abffef com.apple.CoreServices.OSServices 359.2 (359.2)
<7C16D9C8-6F41-5754-17F7-2659D9DD9579>
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSSe
rvices.framework/Versions/A/OSServices
0x98b19000 - 0x98b4cfff libTrueTypeScaler.dylib ??? (???)
<8ADB7D19-413E-4499-C874-13C383F97685>
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x98c04000 - 0x98c41ff7 com.apple.SystemConfiguration 1.10.8 (1.10.2)
<50E4D49B-4F61-446F-1C21-1B2BA814713D>
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemCo
nfiguration
0x98c4a000 - 0x98c4aff7 liblangid.dylib ??? (???)
<B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
0x98c4b000 - 0x9909cfef com.apple.RawCamera.bundle 3.7.1 (570)
<AF94D180-5E0F-10DF-0CB2-FD8EDB110FA2>
/System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x992ce000 - 0x99360fe7 com.apple.print.framework.PrintCore 6.3 (312.7)
<7410D1B2-655D-68DA-D4B9-2C65747B6817>
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/PrintCore.framework/Versions/A/PrintCore
0x99361000 - 0x993a4ff7 com.apple.NavigationServices 3.5.4 (182)
<8DC6FD4A-6C74-9C23-A4C3-715B44A8D28C>
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Navigation
Services.framework/Versions/A/NavigationServices
0x993c5000 - 0x993ebffb com.apple.DictionaryServices 1.1.2 (1.1.2)
<43E1D565-6E01-3681-F2E5-72AE4C3A097A>
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Dict
ionaryServices.framework/Versions/A/DictionaryServices
0x9942d000 - 0x994c8fe7 com.apple.ApplicationServices.ATS 275.19 (???)
<2E83B3E9-AF39-36FC-5D05-CC1E952098AB>
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/ATS
0x99504000 - 0x9952cff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0)
<E761F29A-328B-29D9-3DF0-023F2C21E500> /usr/lib/libxslt.1.dylib
0x99535000 - 0x99576ff7 libRIP.A.dylib 545.0.0 (compatibility 64.0.0)
<80998F66-0AD7-AD12-B9AF-3E8D2CE6DE05>
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ks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x99577000 - 0x99e5aff7 com.apple.AppKit 6.6.8 (1038.36)
<A353465E-CFC9-CB75-949D-786F6F7732F6>
/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x99e5b000 - 0x99f89fe7 com.apple.CoreData 102.1 (251)
<87FE6861-F2D6-773D-ED45-345272E56463>
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0x99fc3000 - 0x99fc6fe7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0)
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0x9a0c3000 - 0x9a127ffb com.apple.htmlrendering 72 (1.1.4)
<4D451A35-FAB6-1288-71F6-F24A4B6E2371>
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ing.framework/Versions/A/HTMLRendering
0x9a128000 - 0x9a3d6fe7 com.apple.JavaScriptCore 6534.57 (6534.57.3)
<5B18B308-DBB2-7133-DE56-494C2FA1848B>
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e
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ks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
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ion
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ks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
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<19ED5DE0-D3AF-B229-9193-35D58FE377E5>
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ks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
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rvice
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Model: MacBookPro1,1, BootROM MBP11.0055.B08, 2 processors, Intel Core Duo,
2.16 GHz, 2 GB, SMC 1.2f10
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x86),
Atheros 5424: 2.1.14.6
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD5000BPVT-00HXZT3, 465.76 GB
Parallel ATA Device: MATSHITADVD-R UJ-857
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x5d200000 / 2
USB Device: Composite Device, 0x05ac (Apple Inc.), 0x1000, 0x7d100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.),
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Picture the Possibilities, Discover your Destiny
Question the Quixotic, and Traffic in Truth
David Youngblood
Science/Math Teacher
Liberty Charter High School
8425 Palm Street
Lemon Grove, CA 91945
(619) 668-2131 -
Adobe Digital Edition Freezes after opening .ascm file
I just downloaded Adobe Digital Edition 4 for my computer, and I've authorized my computer and the program already. When I tried to open the .ascm file my ebook's from, the file would have the contents downloaded, but the program would just freeze and nothing shows up.I can't click or do anything on Adobe, and the only way for me to shut it down is by using task manager.
Has anyone else have this problem, and if you do, how did you fix it?Can you please specify your OS and IE details(if you are using window)
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Adobe reader x freezes after saving a document
Has anyone else had this issue? I need some help please.
Thanks. I've posted there as well. Anyone know if there's a workaround to keep reader from crashing with this form, or is my only option to roll back the servers until the creator of the form updates it?
(I have notified their webmaster of the issue, but who knows how long it will take the state to update the form.) -
Adobe Reader freezes after opening a document
It's a recurrent problem with Adobe Reader.
Shortly after opening a document, Reader freezes for several seconds. Who knows why, it probably accesses the network, or tries to do something smart, which results in the user being unable to read the document for a while.
I have tried to disable as many "smart" options as I could, but without success. Could anyone work around this endless Adobe Reader bug?
I must admit I'm tired of this monster of a program, why can't Adobe keep the Reader a light application, instead of throwing all those unnecessary functions, ads and other uglinesses ... ?Hi MB_UK,
Please update your Reader to latest version, i.e.10.1.3
Also does the problem exist with a specific PDF's or with each PDF. Please try to open the following PDF:
http://helpx.adobe.com/content/dam/help/attachments/Acrobat_Reader_ReleaseNote_10.1.3.pdf
What browser and version are you using?
If the problem still exists please uninstall Adobe Reader and install it again from:
http://get.adobe.com/reader/ -
Adobe reader installer freeze with out downloading Adobe Reader when opened?
I can not download Adobe Reader on my Mac: I can do it on my iMac, and have done it fore 10 years now, but Adobe reader download freeze before downloading the file
thank you so much fore your reply: it is the download assistant..
BUT I have just got a download in direct mode.
Frederik
Den 25/08/2014 kl. 20.39 skrev Sabian Zildjian <[email protected]>:
adobe reader installer freeze with out downloading Adobe Reader when opened?
created by Sabian Zildjian in Enterprise Deployment (Acrobat and Reader) - View the full discussion
Is it the Download assistant that is freezing or is it the web browser that freezes?
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Start a new discussion in Enterprise Deployment (Acrobat and Reader) by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0. -
Issue with Adobe Reader XI Freezing when Printing/Opening Documents
I've been having problems with Adobe Reader XI freezing when I attempt to print documents. I've uninstalled and reinstalled it several times. I've gone back to previous versions. I've disabled protected mode. I've run Adobe reader without background programs running. I've done a disk clean-up, and deleted temporary files. All to no avail. Is there anyone who can help me solve this problem.
There's no built-in function in Reader that does that, but it can be done using a script.
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Photoshop Freezes after opening a document
My Photoshop freezes after opening a document in it.
I tried installing the latest graphics card update (quadro k 600). and uninstalled and installed photoshop. i changed the computer. i added more RAM (24 G) without any luck.
do you have any idea why it keeps freezing every time i opened a document in after running photoshop?Please read this (restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point):
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
If none of that helps please provide more information like crash reports, version, … (see also "Supply pertinent information for quicker answers" in the following link)
http://forums.adobe.com/docs/DOC-2325 -
Adobe reader XI freezes with documents I have begun to fill in. Have windows 8.1
Adobe Reader XI freezes when I try to re-open a document I have been filling out, e.g. a passport application. This has just begun to happen; ;I have Windows 8.1
Try the offline installer from http://get.adobe.com/reader/enterprise/
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I am using Adobe 8 Professional and working on Windows XP. I have been facing an issue lately with opening files in a dual-monitor environment. All my Adobe Reader (PDF) files are opening only in the secondary monitor by default. There are times when I work only in one monitor and when I open a PDF file and want to have a look at it, I have to connect another monitor to view that file, since this file is open in the secondary monitor. It is very disappointing with such instances happening with Adobe (a leading organization). Can you please help so that the Adobe Reader files open in the primary monitor by default?
On a Windows system disable the preview of Windows Explorer.
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Adobe reader X will not open files on the web
Adobe reader X will not open files on the web. It works fine on off-line files.
Hello Ray,
Please try following steps:
1. Run the installed Adobe Reader X.
2. Click on Edit in the menu bar.
3. Then click on Preferences in the drop down menu list.
4. Click on the Internet category on the left pane.
5. Now, make sure that Display PDF in Browser option is checked.
If above steps doesn't work then let me know which Browser you are using, may be we have to do some settings there. -
Adobe reader XI can't open mp3 files in a pdf document- says the required decoder not installed
Adobe reader XI can't open mp3 file links contained in a pdf - it says the required decoder is not installed
please help!This is not a function of Reader, but that your computer does not seem to be configured to play mp3 files. Try fixing your file associations. The method of doing so depends upon your OS and it version number.
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I have Adobe Reader X. I can open a pdf on my Windows PC but the contents of the file will not display.
Download and run the Adobe Cleaner to completely remove Reader
Download and run the Offline Installer to reinstall -
Adobe reader not working after cs5 install
adobe reader not working after cs5 install
Nobody can tell you anything without proper system info or other technical details like exact version info.
Mylenium -
I have a user on Adobe Reader X. whenever they open a .pdf file, the form fields do not auto-fill until you click in the box. Is there a setting that can be changed to make the form open properly?
Sounds like the form fields were filled in on a Mac using Mac Preview. This cannot be fixed in Reader only Acrobat. Ask the person who filled in the form to redo their work in Adobe Reader.
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