Adobe RoboHelp 7.0.1 Update failed to install

I can't install the upgrade. I have tried by using the Adobe
Updater and Help|Check for updates. Any ideas?

Try downloading it from this page.
http://www.adobe.com/support/robohelp/downloads.html

Similar Messages

Adobe CS5 Design Standard - Some updates failed to install

I am tying to find a solution to this problem, and am unable to find a way to contact Adobe directly for customer assistance. When I click on the Customer Support link at the bottom, the page that loads says, "Error 'This serial number is not for a qualifying product...' when installing an upgrade or upsell." I didn't install an upgrade version of CS5, and I didn't have it on more than one computer. My hard drive crashed at the end of 2013, and I had to replace it with a new one. I wasn't able to deactivate the product on the old hard drive, but it installed just fine on the new one. Now the updates will not work.
Does anyone know how to fix this or how to contact Adobe directly for help? Thanks.

I am also experiencing this same issue. I purchased the CS5 Master Collection in 2011 and it is now failing to install updates. My Adobe Application Manager is giving me the same error messages that you are getting. The Customer Support link takes me to the same website. Adobe Support just told me to come on here to find the answers that I seek because CS5 is no longer supported by support specialists. It's pretty discouraging to see that nobody has answered you since you posted this in July.

Bought a new iMac 27" yesterday. Attempting to download Adobe Creative Suite 5 Design Premium. Loaded software from discs. When I check for updates they fail to install. A window comes up saying "Some updates failed to install." Then under each applicati

I bought a new iMac 27" yesterday, running with Mavericks OS. Attempting to download Adobe Creative Suite 5 Design Premium. Loaded software from discs. When I check for updates they fail to install. A window comes up saying "Some updates failed to install." Then under each applications it says "There was an error downloading this update. Please quit and try again later." Have done this several times. Suggestions?

update manually,: http://www.adobe.com/downloads/updates/

Some Updates Failed to Install (Adobe Master Collection CS5 on OS X Yosemite)

After reformatted MacBook Air hard drive then installed OS X Yosemite. I have received “Some updates failed to install” message on Adobe Application Manager: “There was an error downloading this update. Please quit and try again later.”
However, I surfing on Adobe Product Updates website Product updates but cannot find these three affected [error] messages updates: Adobe After Effects CS5 10.0.2, Adobe Pixel Bender Toolkit 2.5 update and Adobe Premiere Pro CS5 version 5.0.4 update.
Please advise. Many thanks!
All the best,
James

Thank you so much! Also, I have download other updates manually from http://www.adobe.com/ca/downloads/updates.html
Your help will immensely.

RoboHelp 8.0.1 Update not finding installed version 8

I downloaded and installed (using default options on a Windows XP machine) Adobe RoboHelp 8 trial about a month ago, paid for a license and activated it.
When I click on Help > Update, I see that an update to 8.0.1 is available. I download it and run it and start the setup process but then says a popup says: "Adobe RoboHelp 8 is not installed. Please install Adobe RoboHelp 8 before applying this patch." and the update fails to install.
Any idea why it's not finding my installation? The Help > About says I have version 8.0.0.203

Was there ever any fix for this? I am having the same problem. Have not moved any directories. When I open Robohelp, the version says 8.0.1.204, but when I try and get the 8.0.2 updates, it says that I do not have 8.0.1 installed. I manually ran the 8.0.1 update from the adobe site without error (just in case) and continue to get the error that 8.0.1 is not installed. I have also tried manually running the 8.0.2 update from the site and still get the error.
The file path is C:\Program Files\Adobe\Adobe RoboHelp 8\RoboHTML.
The actual version number on robohelphtml.exe file is 8.0.0.203.
Thanks for the help-
OS is Windows Server 2003 R2 Build 3790.srv03_sp2_qfe.

6.0.1 Update Failed to Install

Has anyone else encountered this issue?
My system:
* Vista 64 Home Premium SP1
* Single user/admin
My Adobe Apps:
* CS4 InDesign (6.0.0) Stand Alone (not part of a collection)
* CS4 Web Premium
Update process:
* Download manual patch for 6.0.1
* Extract from ZIP
* Disable Anti-Virus
* Run Setup
Results:
* InDesign 6.0.1 update "failed to install".
Attempted resolution:
* Disable UAC - no change
* Safe Mode - no change
* Download the update again in case it was corrupted - no change
The Photoshop 11.0.1 update, part of the Web Premium collection, worked by using the exact same update process that failed for InDesign 6.0.1.
Any suggestions?
-mt

I have been trying to update to 6.0.1 for weeks. No success. I found the log.gz file as you suggested and opened in wordpad but the file is either encrypted or corrupt. The date and time of the file is when i originally installed InDesign. Nothing has been added either today or on previous attempts to update.
I have tried to attach the file but as it's not on your list of allowed types it may not come with the message, so here is a sample:
_, ðÓ\_måú|ƒzx ¨‡Ò2jneÀž ¹.Ä
I¶\K¦ˆÜYTó ºZo ¯-d px ‡²2° yŒÊk Ž 0£*• äQ¤¢gOß úAê_ÌüO³ÖÛ°: ä $# G2?¿~þ　ôÕ　ì
ÈˆF®¸êÒY¦‰… J[€Œ x$$Tœ¤âQ!FzD5µ} ~ú ¾'Q cx± q¡[²ÑíUø<œÍAµí…sn Ö¶ÃùKÔ‚ »øã&¼lMÂôöe
Ú|™^{^
í§bÂh‡ôh»£»ºÍ˜I¬F]Þîô»¬7@　*D÷_Ÿð ú„>}[¼ÚÜÑq" E×ìÂ{Çô´q´Fæ DšC /¯ú¯ËëÿÛòfn^þçâ¥Bö¼;•dø¯{Ó¿|)ÚJ5%– }}3oõÈ!}ï*ÌªÇÀ
èþëp–^‰vÍlèÎæ7v—¼
U°CUA*U\¿ ¼ÿØ¹êß·T ÆBÖ 3HŸª@ Ó　‹±37aÝÇZ ½ï®z
]]£X
×<ÀÍËÒ]c[MÒòYäÃ#¨ wHlyT5ŽÃâ• Öâ8ðØv- h}g%Ž \Wâ€¶ö×áXýÐý* ðùƒ58ÒÏoUà€ ¶êoT?ppõU÷‡ Ô8V¡hÙþAå4Žnü8Cl¢œÆ1/‹U-µ4-^mª¥Q Óº:!Óú HAþ　[ÿƒ ä Rÿ5tëkÎŒÙº　ÆS‹l¬øŽpÂoÇ› ÎZáOÓÐòãQxy"ó|P˜Šãé b¦ûò~\¹ï6K¤ «¿AHˆ;@)n8I }ÃQ ¾Av oÆßž?»þ2þ¶@8ŸCÖÂOG§·F÷ã@ Ãt~öüÙâÏc ±úíCÀtýÖæ´ ,É¸Ú
\^b°"õ÷ß‚Z®êÕ^‹
Your advice would be appreciated.
Anne

Hello i have ps elements 9 and im trying to update it so that i can open and edit my raw images but it says that some updates failed to install like 9.0.3 camera raw 6.5 and premier elements 9.0.1

hello i have ps elements 9 and im trying to update it so that i can open and edit my raw images but it says that some updates failed to install like 9.0.3 camera raw 6.5 and premier elements 9.0.1

Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

Acrobat XI 11.0.06 update fails during install

acrobat XI 11.0.06 update fails during install. Any advice or help? Here is the installer log contents:
Jan 17 00:32:34 fox.local installd[5955]: PackageKit: ----- Begin install -----
Jan 17 00:33:44 fox.local installd[5955]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AcrobatUpd11006.pkg”." UserInfo=0x7fb9615c5160 {NSFilePath=./postinstall, NSURL=file://localhost/Volumes/AcrobatUpd11006/AcrobatUpd11006.pkg#payload.pkg, PKInstallPackageIdentifier=com.adobe.acrobat.a11.AcrobatUpd11006, NSLocalizedDescription=An error occurred while running scripts from the package “AcrobatUpd11006.pkg”.} {
        NSFilePath = "./postinstall";
        NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAcrobatUpd11006.pkg\U201d.";
        NSURL = "file://localhost/Volumes/AcrobatUpd11006/AcrobatUpd11006.pkg#payload.pkg";
        PKInstallPackageIdentifier = "com.adobe.acrobat.a11.AcrobatUpd11006";
Jan 17 00:33:44 fox.local Installer[11306]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Jan 17 00:33:44 fox.local Installer[11306]: Displaying 'Install Failed' UI.
Jan 17 00:33:44 fox.local Installer[11306]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

You are right. There are a lot more self-support tools available in Windows
than in MacOS. All you ever get on a Mac is "That didn't work: -304998173".
Thanks for your insights.
Re: acrobat XI 11.0.06 update fails during install
created by Bill@VT <http://forums.adobe.com/people/Bill%40VT> in Acrobat
Installation & Update Issues - View the full discussion
<http://forums.adobe.com/message/6040206#6040206>
The upgrade is not the 11.0.06, but that is an update. The upgrade is what
you can purchase if you had a previous version of Acrobat (at least AA 9).
The upgrade is substantially less in price than the full product. With the
upgrade you also have to have the SN of the previous product available for
the install. That is why I asked about the upgrade. Once you install AA XI,
then going to 11.0.06 is a free update (updates are changes in the
sub-version and are done quarterly or when there is a critical security
issue). You can often fix installations by running a repair. In Windows
that is done either from Help>Repair or from the Control Panel. I do not
know the equivalent of the Control panel in the MAC. In any case I am glad
you got it fixed.
Please note that the Adobe Forums do not accept email attachments. If you
want to embed a screen image in your message please visit the thread in the
forum to embed the image at http://forums.adobe.com/message/6040206#6040206
Replies to this message go to everyone subscribed to this thread, not
directly to the person who posted the message. To post a reply, either reply
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Why is creative cloud update failing to install?

I can not use my creative cloud because it keeps trying to install an update and fails. How do I solve this?

I hope I hqad the right fault, please let me know if not.
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0x1608
Starttijd van toepassing met fout: 0x01d07e9d4b208f25
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
Rapport-id: 899e5f6e-ea90-11e4-9933-90fba63425e0
This is earlier:
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0x1210
Starttijd van toepassing met fout: 0x01d07e9ceda6f7c2
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
This is earlier:
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0x6f0
Starttijd van toepassing met fout: 0x01d07e9c70de8b54
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
This is earlier:
De sessie ReadyBoot is beëindigd door de volgende fout: 0xC0000188
Tis is earlier:
De maximale bestandsgrootte voor de sessie ReadyBoot is bereikt. Het is
daardoor mogelijk dat gebeurtenissen verloren gaan (niet worden
geregistreerd) in het bestand C:\Windows\Prefetch\ReadyBoot\ReadyBoot.etl.
De maximale bestandsgrootte is momenteel ingesteld op 20971520 bytes.
This is earlier:
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0xf98
Starttijd van toepassing met fout: 0x01d07e97f6a03cb9
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
This is earlier:
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0xcc8
Starttijd van toepassing met fout: 0x01d07e979229c174
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
Do you need more? Please tell me.
I hope you can understand. It's Dutch.
2015-04-24 18:58 GMT+02:00 Brucgovn <[email protected]>:
Why is creative cloud update failing to install? created by Brucgovn
<https://forums.adobe.com/people/Brucgovn> in *Creative Cloud Download &
Install* - View the full discussion
<https://forums.adobe.com/message/7475697#7475697>

CS5 updates fail to install

In the process of updating to Windows 8.1, I've started with a fresh install of CS5 and LR. CS5 installs without problems, but fails to update. It appears to be downloading the updates, but gives the error : "Some updates failed to install", providing a list of all components of CS5. Each component reports "There was an error downloading this update. Please quit and try again later". Having tried several times, each with the same result, I contacted adobe customer support using the link provided: Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5"
Adobe support confirmed that there was no problem with the serial or license, and referred me to the forum. The forums do not appear to have a clear solution to this issue. Some updates are available for manual download, but it appears not all of them. I'm not sure why the product update installer is included in CS5 if it is not functional. This seems like a possible case of a broken link for the installer, but there does not seem to be a way to update the installer itself.

I was just referred to the forum as well for the same issue. My serial numbers are verified and registered. I see here that this is the place to go for unanswered questions. I think the main issue here is that Adobe doesn't want to offer support for older products. Likely, Adobe is trying to force us into purchasing the upgraded software. If anyone has found a solution, please feel free to share it with me as well as I have an identical situation.
Adobe offered that I call tech support. Last time I tried to contact adobe via telephone, it took more than a half an hour just to get a rep on the phone and of course their solution was to buy cs6.
Best of luck to ya.

Updater failed to install

All,
I am having a problem with the Adobe Updater.
The following banner message is received on my Mac:
A new version of the adobe updater is available for installation. Click OK to install it now
Note: you may be required to authenticate in order to install
When I attempt to install, the system refused the installation, giving the following message:
Adobe updater failed to install
Can anyone help with a suggestion on how to correct this?
-Boijacks

I ran into this same issue after a fresh install of CS3 under Leopard 10.5.6. Here's what worked for me:
After canceling the endless loop of Adobe Updater and it's "Adobe Updater failed to install" message, I did the following:
I moved ~/Utilities/Adobe Utilities/Adobe Updater5 (which contains the old Adobe Updater version 5.1.0.1082) into the Trash.
Create a new folder at ~/Utilities/Adobe Utilities/Adobe Updater5
Now this next step is not completely detailed as I am trying to recall exactly what I did but I looked somplace in ~/Library/Application Support/Adobe/Updater5/and found the freshly downloaded AdobeUpdater.dmg disk image which had a newer version of the updater instead of the originally installed 5.1.0.1082 and moved this into my fresh new folder at ~/Utilities/Adobe Utilities/Adobe Updater5.
I then ran the new version of Adobe Updater and it started to install all the updated CS3 components. This would not work directly off the disk image or at the wrong location. I had to manually move the new updater app to ~/Utilities/Adobe Utilities/Adobe Updater5 before running it.
If anyone tries this, please add/check the details of the paths.
By the way, the tilde ~ in the paths above represent your /Users/username home directory.
Hope this works for you,
-Rei
http://www.24x7digital.com

Updates Fail to install

The following updates fail to install:
CS5 4.0.5 updates
Extension Manager CS5 5.0 update
Photoshop 12.0.4 update for CS5
Photoshop Camera RAW 6.7 update
I recently bought a Nikon D7000 and my CS5 with Camera RAW 6.0.8.205 won't read it!

Please provide us with the following logs:
You can find them at:
Installer logs
For Mac:
Library\Logs\Adobe\Installer
For Win:
Program Files(x86)\Common Files\Adobe\Installers
AAM logs
For Mac:
/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
For Win:
C:\Users\\AppData\Local\Adobe\AAMUpdater
You can zip all the files together and send us through mail. This would help us in finding the root cause.
Appreciate your help. Apologize for the inconvenience.
Regards,
Ashutosh
[email protected]<mailto:[email protected]

Some updates failed to install

I have CS5 and when I try to update, I get "Some updates failed to install." If I click on Contact Customer support, it comes up with "Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell. I have had this software for 4 years and until 2 weeks ago not had a problem with updating. Any suggestions? I tried everything I found on Adobe short of deactivating and reinstalling the software. Thank you!

These questions are best asked in the Downloading, Installing and Setting Up forum where the techies and technical staff reside:
Downloading, Installing, Setting Up

Updates failed to install

After I have installed Creative Suite CS5 Master Collection and checked for updates, the Adobe Application Manager runs and appears to download the updates ok - but it then fails with the message:
"Some updates failed to install"
This is followed by the same message for each update:
"There was an error downloading this update.Please quit and try again later."
This happens every time I try to install the updates.
I am running Norton Internet Security and have tried disabling the firewall to see if that helps - to no avail.
This occurs under both Windows XP Pro 32 bit and Windows 7 Pro 64 bit.
I followed Adobe's online advice and tried to download Adobe Support Advisor but just got a message saying it had been discontinued.
I also tried to find relevant logs in the Installer folder, but there didn't seem to be any of the current date.
Guidance would be appreciated.

update manually,: http://www.adobe.com/downloads/updates/

Flash CS4 10.0.2 update failed to install

The flash CS4 10.0.2 update fails to install no matter how many times I try or restart my machine. A flash media encoder update and a flash lite update also fail. Can someone please help me figure out how to fix this?
I've searched the forum, and I'm aware of this thread
http://forums.adobe.com/thread/432619?tstart=0
but it does not provide a solution that works for me. I posted there, but I wasn't sure it would be answered because the thread was listed as already answered.

If anyone else searches and finds this, I was able to fix my problem by running the clean script
http://www.adobe.com/support/contact/cs4clean.html
and then reinstalling flash cs4.
Also, adobe effectively does not have a technical support phone line. They have one in name only. You'll just be put on hold endlessly, disconnected randomly, and given the runaround constantly if you ever do manage to get through to a live person. Like everyone else, adobe has apparently outsourced their support to people who have no idea how to troubleshoot anything, and can barely parrot from a prewritten script. There is no light at the end of the phone tree - you can't get water from a stone, so don't waste your time like I did.

Adobe RoboHelp 7.0.1 Update failed to install

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