Adobe says mi credit card is invalid
I got a 1 year suscription to creative cloud. the first month adobe had no issues with my credit card. But the second month, adobe says mi card is invalid. now I have only 6 more days of creative cloud, and then I'll be in the dark, without being able to work.
Hi Gigigardy,
Welcome to Adobe Forum,
The order number is 25434392024, Right now it is active with 20GBof space, You will need to contact Adobe Customer Support via http://adobe.ly/yxj0t6.
They will assist you to get the card details correctly.
Prior to that you can try to re update the Credit card by using the steps in http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html.
Regards,
Rajshree
Similar Messages
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For about three weeks I haven't been able to download any apps, not even the free ones. My apple id billing information says that my security code on the back of my credit card is invalid. I called apple support and they told me to go to the express lane website but I still cant find a fix for my problem. If you could help me out that would be superb!!!!
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
Why does every time I try to download a app it's says my credit card security code is invalid but it's the right one?
Apple I.D. support:
http://www.apple.com/support/appleid/
FAQ about Apple I.D.
http://support.apple.com/kb/he37 -
ok So my for months I have been trying to fix this. A few months ago my credit card got turned off. Ever since then my iphone wont let me say 'no credit card' and I can't download anything or update anything. I have tried making a new Apple ID. Nothing is working. can somelme please help me
Hello uriah12345,
Thanks for the question. Based on what you stated, it seems like you dont want to use a credit card with the Apple ID and it wont let you. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
Why can’t I select None when I edit my Apple ID payment information? - Apple Support
Thanks for using Apple Support Communities.
Cheers,
Mario -
I have a balance on my ITunes account, but when I try to purchase music, it says my credit card will be charged. Why can't I use my current balance? and why does't it show up in the ITunes store account. It appears on my IPhone.
Well no, not from my experience. Last night, with a balance of about $42 in the iTunes store (several gift cards this summer) I purchased a 4.99 app - credit card was charged, not the balance in the iTunes store.
Barb -
icloud keeps emailing me saying my account cannot be billed - please go to "settings" and click on "accounts". There is no "accounts" in my icloud . I checked into apple accounts and it says the credit card has expired. It has not. what now?
The credit card used is that registered in the iTunes Store. Open the Store and go to your account. Click 'edit' next to 'payment details' and amend the card details if necessary.
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Why is it saying my credit card info if incorrect?
it saying my credit card info is incorrect
Because some apps have in-app purchases.
Change your payment info to 'None' for your Apple ID.
iTunes Store: Changing your payment information - Support - Apple -
It says my credit card is declined when i try to put it in, to be able to download things, what do i do?
https://www.apple.com/support/contact/
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iTunes says "Your credit card was declined" to the card i always use to make my purchases.. What do i do?
bongirr wrote:
What do i do?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I'm having trouble updating my apps. the message that appears is that the security code of credit card is invalid. already talked to the operator of the card and everything is ok.
The address on the billing statement from the credit card company must match the information that you have filled in on the fields in iTunes when you set up the account. In other words you cannot abbreviate in iTunes if the information for you billing address is not abbreviated on the statement that you get in the mail. If the statement lists your street as "Street" and you type in "St." - that can cause issues. If that's not the problem, sign out of your ID, restart the iPad and sign in again.
Settings>Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>Store>Sign in and then try to update again. -
My Iphone 4 will not let me purchase apps. Its says that I have an unresolved balance. My credit card is on file but it says that the security code is invalid. I have tried changing my address to be more specific, but nothing works. I know my credit card number is correct and that the security code is valid. I do not know how to resolve the situation. If someone has experienced this before and knows how to fix it you help would be greatly appreciated. Thank you.
Take a look here:
http://support.apple.com/kb/TS1646
If that doesn't help, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question. -
As it states in the header, it keeps saying my sercurity code is invalid. I know it is correct. I had a billing issue where a payment bounced, which I feel is causing this. A rep at Apple Customer support didnt think this was a problem and that some discrepancy in my billing info was the issue. I somehow feel the bounced payment is the root cause.
Can anyone offer any ideas?Hi...
A rep at Apple Customer support didnt think this was a problem and that some discrepancy in my billing info was the issue.
May not be just the security code > iTunes Store: My credit card's security code or zip code does not match my bank's records -
HT2731 Why does my iTunes account say the credit card security code is invalid?
I'm trying to set up a new itunes account for first time on my new ipad. I've tried multiple debit cards and keep getting an invalid security code error message that will not let me finish setting up the account. Has anyone experienced this and know how to resolve it?
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ -
I got a new iphone 4 3 days ago. YAY! Got it all set up, downloaded some apps etc, and it kept crashing.
I took it back into the store and they replaced it. Today however, I tried to download some apps, and it keeps prompting me to log into my apple id. When I do, I enter my password etc... then I get to the part for payment, and using the same credit card I used for the first phone i input the exact info that worked for the first phone. It keeps telling me "SECURITY CODE IS INVALID" but I KNOW I am entering this number correctly.
Are you only allowed to use a credit card once? Has my second phone crashed? What gives?
Thank you for any help... I am new at this and not so good...Launch iTunes. From the menu bar click Store / View My Account
Click: Edit Payment Information
Make sure you have the correct Security Code.
Then click: Done
And try resetting your Apple ID password. https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa -
I ordered a book on my Ipad this a.m., while doing so I kept getting that my security code number on the back of my card was invalid. I tried three times to get it to work. When I called the credit card company I was told the book was ordered three times. Can you please remove two of those books from my credit card?
Apple itself does not respond to questions on the Apple Support Communities forums. Responses come from other Apple product users like yourself.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store
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