Adobe says photoshop elements serial is invalid

Bought adobe photoshop & premier element bundle from best buy and adobe says serial is invalid. Tried the retreiver and got another invalid from adobe. Took it back and exchanged for another and same thing happened. Really upset with adobe. The want to sell direct rather than through retailer. Nothing works.

Error "The serial number is not valid for this product" | Creative Suite

Similar Messages

  • Photoshop Elements serial number 'invalid'

    I want to install my Adobe Photoshop Elements 7 from disc onto new computer, but receive message that the serial number (from the packet) is invalid. Any advice?

    you don't need to deactivate if you're installing on the same computer (as long as there were no major hardware changes).
    but, if you want to deactivate and uninstalled program, contact adobe support: http://www.adobe.com/support/chat/ivrchat.html
    make sure you're using the correct number to activate:  http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • Photoshop Elements 7 reinstall "invalid serial number"

    I purchased PSE 7 in 2010. The computer I had it installed on crashed. I have installed the program on my new laptop. When I get to the point of entering the serial number it says the number is invalid. I use the number provided on the back of the original box. Adobe support offers no help. What do I do?

    Do you have a serial number, or do you have a redemption code to GET a serial number?
    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
    -http://helpx.adobe.com/contact.html?product=photoshop-elements
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html
    Also, Photoshop Elements is not part of the Cloud... moving to that forum

  • I have a valid Serial # for Adobe Acrobat XI, and it shows on my account, but when I try to install it seem to automatically go to "Pro" and says that my Serial # is invalid.  I need this right away!!!!  How can I fix this???

    I really need help with this!  I have a valid Serial # for Adobe Acrobat XI and it shows on my account with Adobe.  When I try to install on my new hard drive it says that the serial # is invalid..  I tried to install the free version to get me out of a jam and it keeps saying that it failed!!!!  What can I do?

    I am on Windows 7, and I was on Adobe.com.  I went to downloads and clicked on Acrobat XI standard.  It downloaded.  But when I went to run it said Acrobat XI Pro and would not accept my serial number.  I have done this now 4 times.  I think that the system is downloading the wrong version.  I am getting very frustrated and unhappy with Adobe!!!!
    Sent from my iPad

  • My Photoshop Elements serial number is not working? The CD says it is for Windows XP/ WIndows VISTA...and my currest OS is Windows 7? Is that the issue

    My Photoshop Elements serial number is not working? The CD says it is for Windows XP/ WIndows VISTA...and my currest OS is Windows 7? Is that the issue?

    This is a question for the Photoshop Elements forum: Photoshop Elements. A moderator may find and move this to the correct forum for you.
    Benjamin

  • Adobe says that my serial number is correct, but it can't find my product on my computer! HELP!!!???

    Adobe says that my serial number is correct, but it can't find my product (standard design CS6) on my computer and then it tells me to pick my product from a list but the only product that is not there is mine!!! What can I do?

    good to hear.  i'm 2/2 for great experiences using adobe chat.
    (0/1 using dell and 0/1 using microsoft - except i think ms was phone.)

  • Adobe Photoshop Elements serial number

    I bought Adobe Photoshop Elements from Amazon, but can't find the serial number. I have literally looked everywhere, and on the Adobe help pages. Please help!

    Hi,
    Please follow the instructions to get your serial number via this link Redemption Code Help
    Thanks,
    Saurabh Rai

  • Elements serial number invalid straight off the box...help?

    I have a copy of photoshop elements 10 and when I install it it says the serial number is invalid... where to from here

    Hi there
    Please check this document: Invalid serial number error
    There is also a link to support if you need further assistance.
    Thanks
    Bev

  • Photoshop elements serial number doesn't work

    I just purchased photoshop elements 12 and when i entered the serial number, it said it's invalid. 
    Does anyone know how I can get support with this?

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Cannot validate adobe premiere & photoshop elements 13

    Im having a problem with activating or ''validating'' my serial.
    I bought adobe premiere elements & adobe photoshop elements 13 yesterday
    and everytime i start either of the programs it says i have 29 days left of my test period,
    and then i choose ''license this produkt'' write the serial key.
    And then when it tries to validate the serial i got via mail from adobe. it says that my computer is offline,
    that i dont have any internet connection.
    Ive tried everything.ive checked that i can access all sites,ive checked my host file and globalsign root certificate.
    on top of that i bought a pci network card for my computer too se if it was my operators firewall that was in somehow the problem.
    so ive tried accessing and doing everything on diffrent internet connections and operators without any luck.
    Ive tried forcing my antivirus and own firewall off and starting with no better effect.
    logging in and out of both element programs...
    im honestly out of ideas and this is getting me exhausted..
    ive come to understand that there maybe a way of validating serial offline.. but ive looked into that aswell without finding where to get a ''request code''...
    so please, can someone tell me what to do?

    Hi KHCE,
    "Installer Failed to initialize" is a generic error and we need to figure out what is causing the trouble. Most of the time, its an issue with the download that it was not successful or downloaded properly. So, in such cases, download the software again and make sure to compare the file size of the downloaded file with the file on the server. Lets check that in this case as well and make sure the download is complete.
    If the file size is correct, we need to troubleshoot with install logs : http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html

  • Prepaid card for Photoshop elements 12 got invalid code

    I have bought Adobe Photoshop elements 12 from the local Currys PC World, when I enter the code to get the serial number I get the message 'The code you entered is invalid. Please Try again.  We have tried numerous times and still are not getting anywhere.  We have double, triple checked the code number (0 and 1) and the number we are entering is correct.  Any suggestions.

    Please post Photoshop Elements related queries over at
    http://forums.adobe.com/community/photoshop_elements

  • What a disgrace Adobe with Photoshop Elements 13

    I brought Adobe Photoshop Elements 13 trusting the garbage Adobe went on about it only to find you go and install it and it won't get pass Payloads Adobe Elements 13 Organizer it just fails as a small business I ended up trying to install it on 4 different computer using Windows 8 and 8.1 64 bit and nope the same thing happens I even trying installing the 32 bit program same thing you can not get pass Payloads Adobe Elements 13 Organizer as far as customer support it appears there is none you can't contact anyone at Adobe to get you money back they just don't care. I have gone back to using my old version Adobe Photoshop Elements 11 it works and no issues. I recommend no one buys Adobe Photoshop Elements 13 until Adobe fixes the issues and most of all provide the customers proper support. I wont my money back for a software program that is useless and I can't use. They say you have 90 days from time of purchase to request a refund well what a pack of lies that is as you CAN NOT GET ONTO ANYONE AT ADOBE if you do get on  to some one they will tell you your 90 days has expired this is that they think of there customers world wide.
    I'd rate Adobe 0 = for the program and I'd rate their customer service 0 and never buy another product from them.

    I agree with you about the lack of customer support. I was able to install it with no problems but when I wanted to print to one of my printers I had a lot of problems. I can only print to one of the printers and it won't print correctly. I contacted Support and chatted with one of the people. I was told that only the forums take care of Photoshop Elements. I also wish that I had stayed with Photoshop Elements 11. After installing 13 the printer issues are in my photoshop elements 11 program. I certainly would not recommend anyone purchasing an Adobe product because of the lack of support.

  • My photoshop elements serial number is not working on my new mac. I had windows before and returned it for a mac but can't get my serial number to work

    my photoshop elements and Lightroom serial numbers won't work for my new mac. I bought these softwares via download on my windows laptop but returned that laptop because the quality was not great. I decided to buy a mac and now can't use my serial numbers to download the software.

    You might try here:
    (click on the Chat now button)
    Activation & Deactivation Help
    Whatever you do, don't post your serial here.
    Your entering the 24 digit serial for photoshop elements 12 starting with 1057-xxxx-xxxx-xxxx-xxxx-xxxx
    I agree with bearcatnat in that i don't know what adobe expects us to do about serials on the forums, since were just users such as yourself and don't work for adobe.

  • Download Adobe Premiere / Photoshop Elements 11

    Hi, I bought last year a pack with Premiere Elements 11 and Photoshop Elements 11. Both were on dvd, but I registered them on the Adobe Website.
    As I changed my computer and don't have a dvd player now, I'm looking for a way to have them again, without going warez as I bought them at the beginning... But the Adobe website only links to Premiere Elements 12 and Photoshop Elements 12.
    As I use them about 2 to 3 weeks per year, there's really no point for me to go 12, I'm fine with the 11 version.
    Is there a way for me to have my programs back. Even a trial version will do, I'll register afterwards.
    Just so you know, I'm using the french version of the Adobe website and of course would like to download the french version of both programs.
    Thanks in advance for you help.

    log in to your adobe.com account and click 'my order' > 'order history' for a download link.
    if there's no download link there and if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
    and activate with your serial serial number.
    if you have a problem downloading, you didn't follow all 7 steps, or your browser does not accept cookies. 
    the most common error involves failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

  • Photoshop Elements Serial Number Deactivation Question

    I bought Photoshop Elements 8.0 a few years back and have been using it happily and successfully since. However, I have now run into a serial number activation problem that will not allow me to use the software. The error given is: "Our records indicate that this serial number has already been used to set up and activate Photoshop Elements 8.0 on two other machines, which is the maximum allowed."
    Of course, it is simple enough to deactivate a computer if that computer is accessible, but therein lies the problem. One of the two machines that is taking up my activations is my old Macbook, which experienced a total motherboard failure in March 2-13. I restored onto my new Macbook from a Time Machine backup, but when I did so, PSE required me to re-enter my serial number. This was easy enough, but it considers this new Macbook to be a third activation and thus will not allow me to use the software. And, of course, given that my previous Macbook is dead and gone, I cannot access my old Macbook to deactivate the software there.
    What can I do to solve this?
    Computer specifications: Macbook Pro, 15" (bought 2013). Mac OS X Version 10.8.5. 2.6 GHz Intel Core i7 processor with 8 GB of RAM. The software is Adobe Photoshop Elements 8.0
    Thomas Yee — [email protected]

    Hi Nokareon,
    Welcome to the Community!
    Please contact our Adobe suport via either Chat or phone as they will help you with the activation. Check the options to contact here: http://www.adobe.com/support/download-install/supportinfo/
    -Ankit

Maybe you are looking for