Adobe Send - I am already subscribed, but when I try to send I am asked to subscribe again

Adobe Send - I am already subscribed, but when I try to send I am asked to subscribe again. What is going on?

Hi Drew,
I just took a peek at your account. You have two Adobe Send subscriptions: one is expired and the other has been canceled. It looks like the one expired because your billing information may have changed. If you log in to your account at http://www.adobe.com, you can update your billing information.
Best,
Sara

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HT201363 I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fi

I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105412)

I have bought a dvd of photoshop elements 12. I have installed it both as the licensed version and again as a trial version. I can open organiser but when I try to open editor it asks me to sign in. Ive tried it with my ID and also tried creating a new ID

I have bought a dvd of photoshop elements 12. I have installed it both as the licensed version and again as a trial version. I can open organiser but when I try to open editor it asks me to sign in. Ive tried it with my ID and also tried creating a new ID with another email address. However i cant get past this screen - it just freezes and wont load or do anything.

Hi,
Can you please elaborate what happens when you try to Sign in?
Also , Can you please share the following logs at [email protected]:
Go to %temp% folder and share PDApp.log , oobelib.log and amt3.log
Thanks,
Shikha

I updated my ipod Touch 4g directly on ipod using wifi. on itunes too it shows ios 6.1.2, but when I try to restore it, itunes downloads the software again. What can I do now?

I updated my ipod Touch 4g directly on ipod using wifi. on itunes too it shows ios 6.1.2, but when I try to restore it, itunes downloads the software again. What can I do now?

Let the computer/iTunes download it. That is how Apple has it set up. When you restore via iTunes the IOS is reinstalled on the iPod. Thus, it needs to be on the computer.

I bought a used macbook pro from a friend. Software updates are available, but when I try to update, the computer asks for apple id and will only accept the former owner´s. How can I connect my macbook to my apple id?

I bought a used macbook pro from a friend. Software updates are available, but when I try to update, the computer asks for apple id and will only accept the former owner´s. How can I connect my macbook to my apple id?

The first thing you should do after acquiring a used computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind.
If the machine shipped with OS X 10.6, you need the gray installation discs that came with it. If you don't have the discs, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, it should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.

I have recently purchased a copy of Lightroom 5 ,having a problem down loading on to my Mac PC , I have followed the instructions and down loaded it but when I try to open it it asks me to download it again.

I have tried to down load light room 5 on my Mac PC following the instructions but when I try to open it it tells me to download it again.

Danicol please try opening Photoshop Lightroom from your Applications folder. You can find more details at Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html.

I have downloaded the Adobe 7.1 Camera Raw Installer but when I try to open it it is blank.

When I try to open the Installer this is what happens. It just stays blank and nothing happens. Any ideas?
Thanks

It's been a while, but in the past when I downloaded an update it was a zip file. I always extracted/dragged the file and two folders out of the zip into a temporary folder, and then invoked the executable file from within the temporary folder.
I can't tell from your picture if you are trying to execute from inside the zip file or not.
Richard Southworth

I've authorized my iPhone on a Mac but when I go to play videos it asks for authorization again, only to tell me that I have authorized too many computers. Help!

So I used my work Mac to authorize my iPhone so I can play music, but now that I want to play a movie it asks for authorization. I've already authorized that account! I don't understand why it's asking for authorization again when I want to play a movie. Plus, I can't access the iTunes store from my work computer, so I'm stuck until I go home to deauthorize my other computers. Why is this happening?

Authorization does not apply to iphones. Authorization is for computers.
About iTunes Store authorization and deauthorization

Tried to update Firefox, it appeared to be successful, but when I try to launch it, it asks me to reboot. I even tried to remove it, but it just asks me to reboot, which I did with no result.

When I try to launch the app, it says I must restart to complete an upgrade of Firefox. I reboot, but nothing changes. It just keeps asking me to restart the computer. I even tried to do add/remove, but all I get is that incredibly annoying dialog box asking me to restart. It's a neverending loop.

Ive tried restarting and reinstalling and still ave the issue...

I can no longer open firefox. I get a message that it is already open but when I try to force quit the app it is not there.

I am running IMacs with an OS10.6x operating system. This problem has occurred on several of my machines now. I can still open firefox from alternate profiles on the same machine, but the student profile will give me the message that it is already open and can only have one instance running at a time.

Make sure that the profile that Firefox wants to use and that is specified in profiles.ini still exists. If that profile isn't found then you get that same error message.
See:
* http://kb.mozillazine.org/Recovering_a_missing_profile
* http://kb.mozillazine.org/Profile_in_use

My LR will load but when i try to load PS it asks for a key code.. i have purchases the CC

why does PS keep asking for key code when i have bought the cloud package??

The original post said she alreadly signed into her account.
ChR15 Ch3N wrote:
You can either restore the iPod touch or you can go to the Settings app-> Store->Tap the account at bottom->Sign out->Login with own account.

I have $15.11 in my itunes account but when i try to buy songs it won't let me. Can anyone help me?

I have $15.11 in my itunes account, but when i try to purchase songs it asks me if I want to buy it and i say yes then it sends me to a credit card form. How can i fix it so that i could buy it with the $15 that i already have?

Sales taxes are based on your location as purchaser. I'm sure you can find the sales tax rate in your area.
Regards.

I thought os x maverick is free but when i try to download it I'm asked to confirm credit card details

I thought os x maverick is free but when i try to download it im asked to confim my credit card details.

Mac App Store- How to resume interrupted downloads

I am already customer and want to upgrade and take the offer of $29.99/month for the complete CS for existing customers (which I qualify for) but when I try 'BUY' - it keeps sending me to this forum?? How do I get the $29.99/month deal?

I am already customer and want to upgrade and take the offer of $29.99/month for the complete CS for existing customers (which I qualify for) but when I try 'BUY' - it keeps sending me to this forum?? How do I get the $29.99/month deal?

Hi Bev,
Thanks for the the email - I understand now.
I would just like to ask another question with regards to my new order for complete Creative Cloud which you suggested. I have now pre-paid for a full year but I’m not
sure when I can start downloading the other APPS as they don’t seem to be updating on my current Creative Cloud account app display. It still shows my old configuration
of products (i.e. Photoshop etc) and my ‘activity stream’ relates back to 9 days ago.
Please let me know how to get my new order activated.
Thanks
Kevin Bartley
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I used my adobe code, but when i try to install my programms it still says that i need to buy it. But i already did and i used my code.

i used my adobe code, but when i try to install my programms it still says that i need to buy it. But i already did and i used my code.

Are you getting " buy " on Creative Cloud App?
If yes then sign out from Creative Cloud App and sign back
Sign out, Sign in | Creative Cloud Desktop app
If you are getting the same status then check your hosts file entries once
Sign in, activation, or connection errors | CS5.5 and later

Adobe Send - I am already subscribed, but when I try to send I am asked to subscribe again

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