Adobe sent me a serial number and it is not valid

I bought an Educational copy of Adobe Pro XI, filled out the form with the product code to receive the serial number. Got the serial number and fired up the CD only to have the serial number rejected as not valid. I've had 2 people look at it to make sure I was not entering it wrong. What do I do??

Ok, turns out that I was using wifi and couldn't connect to Adobe via WiFi and once I switched to ethernet, I could connect, but the install script kept barfing on the serial number. I disconnected the USB CDrom drive and remounted, and the install package accepted the serial number the 2 time around. Problem solved, but lame.

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Hello! I am attempting to register a product, my iPad, to my adobe products with its serial number and I am being told that the serial number is invalid. I am certain that the serial number is correct, and am unsure how to proceed.

Hello! I am attempting to register a product, my iPad, to my adobe products with its serial number and I am being told that the serial number is invalid. I am certain that the serial number is correct, and am unsure how to proceed.

apart from the fact there's no way I could have answered your question confidently, I was also not able to supply my non-answer within your very tight time constraints.
what happened? how'd you get on?

I am trying to install CS3 on Windows 8 and keep getting a message saying "the serial number I entered is not valid please enter it again" Does anyone know how to install successfully on Windows 8?

I am trying to install CS3 on Windows 8 and keep getting a message saying "the serial number I entered is not valid please enter it again" Does anyone know how to install successfully on Windows 8?

CS3 is unsupported under Windows 8. That said, you'll need to contact Adobe
directly for serial number issues.

Adobe acrobat pro 9 keeps telling me "the serial number I entered is not valid"

I recently had my macbook pro logic board fail and had to purchase a new macbook pro (expensive reinvestment after only 3 years but that's another story).
Anyway, all of my cs4 upsell products loaded just fine, except adobe acrobat pro 9 keeps telling me "the serial number I entered is not valid." After contacting adobe thru chat several times, here is the info I got back: my serial number IS valid, I still can activate 3 more times (deactivation was not an issue in this case), the final answer was the cs1 server (my previous version before cs4) is no longer available which basically renders my version of acrobat unusable. Is that really the case? Now that I have a new computer I can't use that software any longer it was working fine on my old laptop? Why did all the other software load okay? Did I miss something or is buying another upgrade neccessary?
ps: using Macbook Pro with MacOS X.8.5

Indesign, Illustrator, Photoshop, Dreamweaver are all working just fine. I haven't needed any other apps yet since the reinstall. Install actually worked fine too for Adobe Acrobat Pro 9.0 but when I try to open anything in it I get the Software Setup Screen and it wants me to enter the serial number for the product, when I do it says the serial number is invalid. I included a screen shot below with the serial number removed so you can see. In chatting with adobe, my rep said it is a valid number (obviously since it worked fine on my other apps), but the server for CS1 is no longer available and since I have an upsell from CS1 they cannot offer me support and to take my question to the forum board, so here I am.

I lost my photoshop elements 7.0 serial number and i had not had it registered so i can't get it back. My old desktop broke and i would like to install photo shop on my new laptop. How can i get it back?

I lost my photoshop elements 7.0 serial number and i had not had it registered so i can't get it back. My old desktop broke and i would like to install photo shop on my new laptop. How can i get it back?

I would first go to your Adobe Account and make sure that all info in it was correct and then match up all S/N's with your records. If you find any problems, then make corrections.
If all matches, but does not work, contact Adobe and see if they still sell replacement DVD's for CS2. Adobe usually does, for a small price. Still, you will need your correct S/N, so you will probably be back on the phone to Adobe. When I once used them for a S/N problem, they were quick and did a perfect job.
Good luck,
Hunt

Having drop frame error messages when in playback mode?any feed back on what i might do , Idont have a serial number and Im currently not upgraded ththe 10.03 i am in 10.00?

I am getting drop frame error messages when in playback mode (final cut pro 10)? Any feed back on what i might do , I dont have a serial number and Im currently not upgraded to the 10.03 I am in 10.00. I inherited the finalcut pro from my old computer and now have the IMac 27! ant suggestion other than upgrade!
chevas

If you have FCPX (10) you can upgrade for free at the MacApp Store.
Did you click "proxy media" when importing? That will help playback.

Please Help! Error message: Incorrect serial number, The serial number you entered is not valid. Click OK to retry serial number.???

My old PC crashed and died, and I am unable to deactivate the licence of Photoshop Elements 7.
I re-installed Photoshop Elements 7 via a trial download from Adobe website onto my new PC, Windows 8.1 single language.
My serial number is not accepted.
Error message: 'Incorrect serial number, The serial number you entered is not valid. Click OK to retry serial number'.
Customer help care is not helpful and keep ending my chat before I get a solution.
Can someone please help me and let me know how I can rectify this problem!!!

Thank you Benjamin MItchley. I reviewed the chat log and I can confirm that they are correct we do not provide installation support for Photoshop Elements 7 due to the age of the software title. Photoshop Elements 7 also does not support activation so there is no risk that you were unable to deactivate the software on your previous computer.
I am showing the serial number under your account was provided from an equipment manufacturer. It is possible there may have been a customized installer for that version. Have you contacted the computer manufacturer to obtain the installation files for the copy of Photoshop Elements 7 included with your computer?
Since you did not migrate/transfer over any files it is unlikely there is a software issue preventing the installation. You can try running the CC Cleaner Tool to ensure that no corrupt licensing files may be preventing the installation process. You can find details of the use of the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

My iPhone serial number and IMEI is not the same as Apple server

Hello,
My problem started when I want to unlock my iphone 3gs via Imei.
My old iphone broke about a month after i bought it (it was 2 years ago), so i sent it to Movistar to change it (i think that they sent it to appleCare). Now Movistar told me that i have to send the old iphone imei in order to unlock the iphone i have now, i ask apple for the repair order receipt, then i received an email and i could see the information about the 2 iphones: the old broken one and the new one.
Then I realized that the iphone they sent me as a replacement (the new one) is not the same iphone i have. The serial number and the Imei are different, so, should apple change this data in their server in order to unlock my iphone or what can i do to solve it?
There is any formal way to perform this data change?
Thank you in advance,
Francisco Marzabal

Here we work with repairs for devices that does not have waranty (expired or other issue). In this case, I did the screen replacement. No other ipad was on my station, the ipad arrives, i took it change the glass, put everithing back, give to customer. Thats it. The job was done by me, the customer test his ipad in front on me, works fine, everything ok. Few days pass and he came back saying that it wasn't his ipad, he brings the box that the ipad came and ask me why the serial number does not match the serial number in the box (sorry NOT in the back of the ipad).
There were no other part changed only glass. After 7 years working on this, thats the first customer complaining about a work done here. After this I was curious and look for more information and some forums, also one port here is claiming that the serial number on the device is not the same as the box where it came.
I just want to make sure that there are possibilities that there could be such mistake during the packaging process.
Thanks for the replies

HT1349 Need serial number and it is not showing up where it should be...

my iphone was lost (or stolen) and i need the serial number and IMEI number in order to report it to insurance company. However, when i go into itunes (10) and click on devices (as instructed), my iphone shows up in the list of devices...but when i "hover" over it with the arrow, ONLY my phone # appears. No other #s. Why? Could it be because I has the phone service interrupted? Or could it be that someone stole the phone and wiped it? It no longer shows up on my list of devices in icloud "find my iphone".
please help! thank you.

Hi Modular747,
Thanks for your question...I sure thought I had backed it up on itunes. In the "device" list under "preferences", it does show one back up for this phone -- and when I "hover" my mouse over the back up, the phone number appears...but not the IMEI number (and not the serial number).
Apparently I cannot report my phone lost or stolen without the IMEI number and I am at a loss as to how to find it on itunes. I don't have the packaging or invoice with me. I cannot figure out WHY the phone number appears and the other numbers do not. AT&T keeps telling me that the IMEI number must be there...but I just cant find it.
I also am confused as to why AT&T can't use the serial number to find the IMEI number.
Thanks for any further thoughts or suggestions.

Problem with serial number! It is not valid!

Hello,
i'm Italian and recently I downloaded the trial version of Flash Professional... when the 30 days ended I was asked to fill in a serial number! And that's the problem: my teacher gave me several serial numbers but they are not valid!
Please, speak Italian if you can! If not no problem! I'm fluent in English too!
Aleandro

Cloud programs do not use serial numbers... you log in to your PAID Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

Trial download "The serial number you entered is not valid" ?

Hi
I have just downloaded the trial version of the new aperture software but when I try to enter the serial number (Copy and pasted from the email) it says the serial number is not valid.
Any ideas? I do not have any previous versions on my macbook as I only recently became a mac user.
I have been sent the same serial number to 2 seperate email addresses so is there another way of getting a different number?

Read this in your email :
Welcome to Aperture 2.
If you already have a licensed copy of Aperture in your Applications folder, you need to move or rename it before installing the Aperture 2 trial.
BUT the apple Website still downloads 1.5.6, which is a free update.
I have the right serial trial number beginning with an "E" et not a "D", but
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We'll have to wait Apple doing its homework : in fact, the right procedure is :
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I have install adobe xPro but it is asking for serial number and this has not been issued to be

Dear Colleagues,
I have installed the adobe acrobat X1 Pro but it is asking for a serial number that is not issued to me.
How can i get a serial number for this trial document

Trials don't use serial numbers. If it asks for one, then the trial has self-destructed and there is no way to revive it unless you buy it.
Adobe trial software expired early
Mylenium

ADOBE ACROBAT XI PRO SERIAL NUMBER AND UPDATE ERROR 1603

Where can I find the serial number?
Also, how can I solve the error #1603 for updating?

The update version requires the S/N of the previous product. For XI, you should have gotten the S/N in an e-mail or by logging into your account. Usually prior S/Ns can be seen from your account also.

I am trying to Re-install CS5 and when going to use Photoshop, I have my original Serial Number and it will not let me activate the Software on a new hard drive.

Why is Adobe making us jump so many hoops just to re-install software?
I had a hardware crash and had to re-install all my programs.   We can not activate Photoshop CS online or by phone! What gives?
I am in the middle of a project and I can not use Photoshop CS
Please advise.

So let me get this right..... I Pay for Creative Suite 5.   I have my original discs and serial number. I still have the entire box it came in.   I simply need to re-install the product.   I can not use Photoshop because it can not be activated via phone or online. I am supposed to just in a chat page and you are put in a cue with "We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, where experts are online 24/7."
IS ADOBE FOR REAL???   THEY EXPECT YOU TO SIT IN A CUE ON HOLD WITHOUT AN INDICATION HOW LONG YOU WILL BE IN CUE IN THE MIDDLE OF THE WORK DAY.
NOW YOU KNOW WHY PEOPLE HACK THEIR SOFTWARE!
I HAVE A JOB TO DO AND CAN NOT TELL A CLIENT, MY PHOTOSHOP DOES NOT WORK, I AM WAITING IN ADOBE'S HELP CUE!

Typed in my correct serial number and it is not accepting same

Typed in my correct serial number when doing a restore, but it is not being accepted, so I cannot open Adobe Photoshop CS3.

Restoring will sometimes corrupt installs. Please re-install CS3. You can find the latest version here: https://helpx.adobe.com/creative-suite/kb/cs3-product-downloads.html
Benjamin

Adobe sent me a serial number and it is not valid

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