Adobe Servers having issues?

Does anyone here have any idea if there's an issue with Adobe's servers today? Folio downloads from acrobat.com are far slower than usual, and downloading the updated producer tools is also very slow. Other sites aren't as slow.

It took them 20 minutes on the phone  with me to finally tell me that the serial number would take between 24 and 48 hours. I had to send them screen shots and such just to prove that I was actually not a complete idiot.  Meanwhile they kept asking me the same questions over and over again, not writing anything down.  And they didn't even realize that LR 3 was even shipping.  And I am the idiot here who does not know how to look at a screen where my serial number is?   They also indicated to me at the end of the conversation that this is "normal" to take 24-48 hours and that they are not having any issues.
The good news is that you can install the product and use it for 30 days before it requires you to enter a serial number.

Similar Messages

  • FYI Adobe servers having problems generating serials

    Just had to call CS as the email receipt read "call customer support" instead of a serial number, when called they told me it can take up to 24 hrs to arrive via email.

    It took them 20 minutes on the phone  with me to finally tell me that the serial number would take between 24 and 48 hours. I had to send them screen shots and such just to prove that I was actually not a complete idiot.  Meanwhile they kept asking me the same questions over and over again, not writing anything down.  And they didn't even realize that LR 3 was even shipping.  And I am the idiot here who does not know how to look at a screen where my serial number is?   They also indicated to me at the end of the conversation that this is "normal" to take 24-48 hours and that they are not having any issues.
    The good news is that you can install the product and use it for 30 days before it requires you to enter a serial number.

  • I downloaded CS6 and am having issues with my print driver. It is not compatible with the HP 2600n and have tried to download drivers given to me by adobe ( (Jupiter 3) but it is not working. after a few days. Its a temporary fix and is still looking for

    I downloaded CS6 and am having issues with my print driver. It is not compatible with the HP 2600n and have tried to download drivers given to me by adobe ( (Jupiter 3) but it is not working. after a few days. Its a temporary fix and is still looking for the HP driver when i boot up. It also will not save in any print or postscript format. Does anyone know how to fix?
    Currently use a Mac with the latest Mavericks 10.9.4

        Oh boy! Acting kind of weird seems to be an understatement, aquaequus!
    What type of troubleshooting were we able to do with you? I want to make sure that we can get some sort of resolution for this problem.
    It is quite possible the battery door may get your phone in working order again. I'm not sure if the store has it in stock, but it is available in our warehouse for $14.99 which can be ordered via customer service.
    Tamara H.
    Follow us on Twitter @VZWSupport

  • I AM HAVING ISSUES GETTING MY NEW ADOBE PHOTOSHOP ELEMENTS 12 TO ACCEPT THE SERIAL NUMBER IT HAS GIVEN ME.

    I AM HAVING ISSUES GETTING MY NEW ADOBE PHOTOSHOP ELEMENTS 12 TO ACCEPT THE SERIAL NUMBER IT HAS GIVEN ME.  SEVERAL MONTHS AGO I FINALLY MANAGED TO FIND THE ONLINE HELP AND THEY SPENT AN HOUR OR SO TRYING TO HELP ME AND THEN WHEN I WENT TO USE IT AGAIN AND SIGN IN IT WAS THE SERIAL NUMBER AGAIN AND SAYS IT DOES WORK.  I NEED HELP.  I'VE HAD THIS FOR NEARLY A YEAR AND CAN'T USE IT.

    Error "The serial number is not valid for this product" | Creative Suite
    if that fails to help you click 'still need help' at adobe support, https://helpx.adobe.com/contact.html

  • My Apple Macbook hard drive crashed and I had to replace. Now trying to reload CS5 and having issues. When I click download from Adobe download page, a screen pops up saying "Access Denied". I have serial number, but don't even get to a page to enter. Ple

    My Apple Macbook hard drive crashed and I had to replace. Now trying to reload CS5 and having issues. When I click download from Adobe download page, a screen pops up saying "Access Denied". I have serial number, but don't even get to a page to enter. Please help…Thanks!!

    Make sure you have cookies enabled and clear your cache.  If it continues to fail try using a different browser.
    You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

  • I am having issues with Sidebar files not appearing from within InDesign CS5.5. They show up fine from other Adobe applications. Using OS10.6.8.

    I am having issues with Sidebar files not appearing from within InDesign CS5.5. They show up fine from other Adobe applications. Using OS10.6.8.

    I would first of all trash the preference file for InDesign, make sure the application is closed then find the prefs in
    /Users/USER NAME/Library/Preferences/Adobe InDesign and just throw the entire folder away, it will generate a new one after you launch InDesign again.
    Now launch InDesign and see if the problems are resolved.
    If not I would repair your permissions on your hard drive wih disk utility, and if that fails then di-install InDesign and re-install that single application.
    Let me know if any of these suggestions work for you
    I will be checking my email although you might have to wait for a response as I will be taking a microlight flight over the Victoria Falls tomorrow. Yay can hardly wait.

  • I am having issues today with my Adobe Lightroom 5.6 today that was working fine yesterday except for te files from one of my cameras showed up on import but wouldn't download, today I'm getting the message "Lightroom cannot start because it cannot create

    I am having issues today with my Adobe Lightroom 5.6 today that was working fine yesterday except for te files from one of my cameras showed up on import but wouldn't download, today I'm getting the message "Lightroom cannot start because it cannot create files in the temporary file location  /var/folders/jv/2bct456j0yg4ys681fxk9zq00000gn/T " don't know what has happended in 24 hrs except I did check my permissions on my main directory to ensure that I had extended permissions to all the folders contained within my main drive on my IMac running OSX 10.10

    Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
    This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps.

  • Having issue with update Adobe 11.0.06.  Error 1603.

    Having issue with update Adobe 11.0.06.  Error 1603.

    You should have gotten this information with the error: "Shut down Microsoft Office and all web browsers. Then, in Acrobat or Reader, choose Help > Check for Updates. See also Error 1603 | Install | CS3, CS4 products." Also, be sure you log in as the administrator and disable anti-virus.

  • I am having issues finding the correct adobe reader for mac os 10.8.4

    having issues with adobe and 10.8.4 mac os

    This is a known issue with Safari and Reader in Mountain Lion.
    Unfortunately the damaged PDFs can't be repaired.
    Download AppZapper and install it (it's a free trial)
    Launch AppZapper and drag the Reader app to it.
    "Zap" all files to the trash and quit AppZapper.
    Go to: Mac HD/Library/Internet Plugins
    Trash the AdobePDFviewer.plugin and AdobePDFViewerNPAPI.plugin files from there.
    Empty the Trash.
    Download Reader 11 and reinstall it:
    Relaunch Safari and open the Preferences
    Under the Security tab, make sure "Allow all other Plugins is checked"

  • Just tried to trial the Adobe Photoshop CS6 as having issues trying to use disks...

    Downloaded fine but no matter what version I try downloading I seem to get message setup.xml could not be loaded.  File corrupt?  Help please am no techie and been on it all morning using vista home basic service pack 2 if it helps?  Thanks.

    Will give the link a go, thankyou...
    Date: Fri, 9 Nov 2012 12:15:06 -0700
    From: [email protected]
    To: [email protected]
    Subject: Just tried to trial the Adobe Photoshop CS6 as having issues trying to use disks...
        Re: Just tried to trial the Adobe Photoshop CS6 as having issues trying to use disks...
        created by Jeff A Wright in Trial Download & Install FAQ - View the full discussion
    It is possible the download was corrupted.  You can try following the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download of the software.
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4835721#4835721
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4835721#4835721
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4835721#4835721. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Trial Download & Install FAQ by email or at Adobe Community
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • I have been able to open pdfs created in older versions of adobe, but not the newest version. Is anyone having issues opening PDFs sent via email created in version 9?

    I have been able to open pdfs created in older versions of adobe, but not the newest version. Is anyone having issues opening PDFs sent via email created in version 9? If so, what was your solution? I have PDF reader app as well.

    Can you open the files in Preview?

  • Previous computer crashed without my Adobe CS3 Design Standard for Macintosh application being uninstalled, I'm having issues with the CS3 on my new Macintosh laptop. Please help!

    Since the previous computer crashed without my Adobe CS3 Design Standard for Macintosh applications being uninstalled, I'm having issues with the CS3 on my new Macintosh laptop. Please help, I've tried using the online "contact us" with no success, unable to get in contact with a tech support agent that can assist me.

    CS3 is too old to run on a new Macintosh laptop, sorry. You'll have to purchase CS6 or a Creative Cloud subscription.

  • Having issues with Adobe Flash player hanging the browser

    Having issues with Adobe Flash player hanging the browser.
    WIN 7 enterprise 32 bit / Firefox 19.0.2 /
    Internal company website keeps giving attached screen shot error, and hangs the browser when error pops up.
    Steps taken:
    Uninstalled Adobe Flash player with the file “uninstall_flash_player.exe”
    Deleted provided directory in instructions
    "Copy and paste the following and click OK.
    C:\Windows\system32\Macromed\Flash        
    Delete all the files in this folder."
    Rebooted PC and reinstalled the flash player directly from “http://www.adobe.com/support/flashplayer/downloads.html”
    Re launched company website and received same error.
    Repeated above steps as well as uninstalled Firefox browser.  Even went so far as to remove all profile information to start fresh from all profiles on the laptop with the same results.
    Note: The web page will work without the flash player plugin, and my page doesn’t hang the browser. Required to open page in FireFox per company policy.

    I'm sorry you're encountering this.  Could you paste a few of the most recent report ID links displayed when you go to "about:crashes" in the Firefox address bar?
    As for workarounds, the first thing I'd suggest is trying our 11.7 labs release which you can get here: http://labs.adobe.com/downloads/flashplayer.html
    If that doesn't help, please try the troubleshooting steps outlined in this FAQ:
    How do I troubleshoot Flash Player's protected mode for Firefox?
    In particular, I'd recommend temporarily disabling protected mode (for troubleshooting purposes only) to see if that addresses the issue.
    Thanks,
    Chris

  • I'm having issues down loading adobe flash player

    I've tried to down load the adobe flash player and I'm having issues, I'm doing everything right then this stupid black screen comes up and nothing happens?
    I need help or please fix this issues Thank You!

    The big Step 1 button that says Install doesn't install anything. It downloads the installer to your Mac. Note that Step 2 tells you what to do next:
    To proceed, open your download folder and locate the Adobe Flash Player Installer file, named like "AdobeFlashPlayer[xxx]_install.dmg”.
    The file you'll find there should be named:
    AdobeFlashPlayer_17_ta_install.dmg
    Double click the .dmg file to open it. You'll see this:
    Click the "Install Adobe Flash Player" package. When the installation is done, you can close this window and dismount the .dmg file by putting the "drive" icon that appeared on the desktop in the trash. You can then delete the .dmg file as you no longer need it.
    The Step 3 Adobe shows is completely pointless.

  • Good Morning, I am having issue downloading ebook. Getting message "Adobe digital edition 4.0 has stopped working" with problem event name : APPCRASH. Any ideas how to fix this?

    Good Morning, I am having issue downloading ebook. Getting message "Adobe digital edition 4.0 has stopped working" with problem event name : APPCRASH. Any ideas how to fix this?

    Do you have the most  current dirver for the printer?

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