Adobe Shape app won't sync with my desktop application.

I have just downloaded the new Shape app and after messing around with it a bit, I created a shape that I wanted to sync with Illustrator on my desktop. When I launched my illustrator program it wouldn't show up in my library. I've tried syncing from my phone as well as from my desktop. For some reason I have two separate libraries with shapes on my phone and and different shapes on my computer. When I log out of the app on my phone, it erases my library. It's possible it's a bug since the app is new, but I'm wondering if anyone has had this problem.

Hi kirstinmarie
There's probably a couple of things it could be, including settings on your phone itself.
Here's something to check first:
Does the Sign In you have used on the Phone match the Adobe ID you use for your Creative Cloud membership?
To find the sign in used with Adobe Shape app on your phone:Launch Adobe Shape app, choose Settings (If you are in your library, tap on the shape icon in the top left, until you see Settings), then tap on My Account. Take note of the email address listed below Adobe ID.
To find the sign in used on your computer:
Launch Adobe Creative Cloud Desktop app (If you are a Windows user: click show hidden icons (lower right) in the taskbar to launch CC Deskop App, if you're a Mac user click the CC-icon in the menubar (top right).
In the top right corner of the CC app, select the gear-icon and choose preferences from the menu.
In the Preferences Dialog Box, click on Account (General tab). Take note of the email address listed here.
If the Adobe ID used on your phone is different, return to Adobe Shape app on your phone, and sign out, then sign in with the credentials used on your computer:
Launch Adobe Shape App.
Access Settings again (see above).
Tap on My Account
Tap on email address listed below Adobe ID.
In the pop-up window that appears, tap on Sign-Out.
At the bottom of the screen, you now have an option to 'Sign Up for Free' (left) or 'Sign In' (right).
Tap on Sign In, and in the Sign in screen that appears, enter the Adobe ID (email) and password you are using on your computer for your Adobe Creative Cloud Membership.
If the above isn't what the issue is, there is something else to check:
Are you using your mobile on a WiFi or through Mobile net.
There will be settings on your phone that will allow you to control whether mobile data is being used for apps you have installed. When your phone is on mobile only, you might find that the phone is blocking the sending through of data from the Adobe Shape app.
On an iPhone:
Access Settings app
Tap on Mobile
Swipe up until you see 'Adobe Shape' under the 'Use Mobile Data For' heading.
Enable Mobile data usage for 'Adobe Shape'.
Hope this helps,
Cari

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