Adobe Shape not syncing
I have been using the adobe shape iphone app for a few weeks to create graphics and it has been working great. Yesterday it stopped syncing anything created in the app. I see everything in the app library but it isn't uploading to the creative cloud library online. My phone is connected to Wifi. What am I doing wrong? How can I correct this?
Hi Matbathome,
You can find the Libraries panel under Window menu: Window ->Libraries
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Thanks CharlotteHi I just thought I would post on here what I have been doing since last night and all this morning!
I have solved the problem and this is how I did it;
I checked to see if Creative Cloud was working while syncing with Adobe Sketch app which I downloaded. It did work so I knew this was not the problem but ti took a bit of the for the file to appear in Creative Cloud folder.
Then I thought there must be a problem with Illustrator because I had Illustrator CC (2014) showing in my CC and not my desk top. Every time I tried to send anything to Illustrator CC (2014) from Adobe ideas, it kept trying to open and then crash. I found a good solution by following the instructions of the following help website from Adobe CC desktop lists applications as "Up to Date" when not installed I was having this problem and found the uninstaller of illustrator CC (2014) on my mac and uninstalled it. I also got rid of a file they tell you to get rid of. I signed out of CC and then signed back in and I saw Illustrator CC (2104) was ready to install again. I did this and waited ages as you do and I have just gone into Adobe ideas, sent a file to Illustrator and to my surprised has opened Illustrator CC (2104) without crashing and there is my file. I hope this helps for anyone else having a problem, Thanks Charlotte -
Adobe Proto not syncing correctly
When I looked at one of my Proto Project in a web brower the file disaperad on my iPad and now I can't work on it any more. How can I fix this?
https://creative.adobe.com/file/fc834257-84d7-4c37-9ef5-6ca48f9b0894
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Did you rename the project inside of the browser? If you did, you need to include .pro on the end. It would cause the project to disappear on the iPad if you didn't.
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Adobe Shape app won't sync with my desktop application.
I have just downloaded the new Shape app and after messing around with it a bit, I created a shape that I wanted to sync with Illustrator on my desktop. When I launched my illustrator program it wouldn't show up in my library. I've tried syncing from my phone as well as from my desktop. For some reason I have two separate libraries with shapes on my phone and and different shapes on my computer. When I log out of the app on my phone, it erases my library. It's possible it's a bug since the app is new, but I'm wondering if anyone has had this problem.
Hi kirstinmarie
There's probably a couple of things it could be, including settings on your phone itself.
Here's something to check first:
Does the Sign In you have used on the Phone match the Adobe ID you use for your Creative Cloud membership?
To find the sign in used with Adobe Shape app on your phone:Launch Adobe Shape app, choose Settings (If you are in your library, tap on the shape icon in the top left, until you see Settings), then tap on My Account. Take note of the email address listed below Adobe ID.
To find the sign in used on your computer:
Launch Adobe Creative Cloud Desktop app (If you are a Windows user: click show hidden icons (lower right) in the taskbar to launch CC Deskop App, if you're a Mac user click the CC-icon in the menubar (top right).
In the top right corner of the CC app, select the gear-icon and choose preferences from the menu.
In the Preferences Dialog Box, click on Account (General tab). Take note of the email address listed here.
If the Adobe ID used on your phone is different, return to Adobe Shape app on your phone, and sign out, then sign in with the credentials used on your computer:
Launch Adobe Shape App.
Access Settings again (see above).
Tap on My Account
Tap on email address listed below Adobe ID.
In the pop-up window that appears, tap on Sign-Out.
At the bottom of the screen, you now have an option to 'Sign Up for Free' (left) or 'Sign In' (right).
Tap on Sign In, and in the Sign in screen that appears, enter the Adobe ID (email) and password you are using on your computer for your Adobe Creative Cloud Membership.
If the above isn't what the issue is, there is something else to check:
Are you using your mobile on a WiFi or through Mobile net.
There will be settings on your phone that will allow you to control whether mobile data is being used for apps you have installed. When your phone is on mobile only, you might find that the phone is blocking the sending through of data from the Adobe Shape app.
On an iPhone:
Access Settings app
Tap on Mobile
Swipe up until you see 'Adobe Shape' under the 'Use Mobile Data For' heading.
Enable Mobile data usage for 'Adobe Shape'.
Hope this helps,
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Just upgraded to Yosemite 10.10.3 including Photos 1.0 which is not syncing with Adobe Photoshop Elements 12 Editor (already installed)....any ideas?
....partially resolved, in case anyone else with sim prob.....
....with Photoshop open you click "Open" (top left) and 'Finder' opens up in the window with 'Photos' listed.
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I am a new apple product user since I am thinking of purchase an ipad just using the adobe mobile apps products line.
I was wondering, do I need to have internet connection at all time in order to use adobe shapes cc or any other adobe mobile apps?
can I save the sketch on the device itself without having have to the creative cloud?
thank in advance.My problem with saving the images instead of using the creative cloud was that the image looses the vector and becomes pixilated which is what you're trying to avoid by using the app in the first place. I am confused on how to get the app to sync to the cloud, because it's not working.
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Adobe Shape doesn't store drawings to My Library
I am using Adobe Shape and it works fine but does not place drawings into My Library. I check My Account in the app and it says I have used 0.0% of my storage despite having stored several drawings. When I go to Illustrator and open My Library nothing is there. All versions are up to date. How do I fix this?
File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-Size Limits https://forums.adobe.com/thread/1488242
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Ipod not found - will not sync; restored and lost everything. Please help.
To whom it may concern,
My iPod Classic has worked perfectly for the few years I've had it. I only use it a few times a month on average so it's still in really nice shape.
Earlier today, I went to sync it like I do every couple of weeks whenever I add new songs, and something strange occurred. At first, it seems to say "Syncronizing..." but quickly stops and displays the "Connected" status instead - not long enough to sync even one song.
Sure enough, I checked it and it had not updated.
After using the "Run Diagnostics" option, it tells me "Device Sync Tests Results: No iPod touch, iPhone or iPad found."
Yet - under "Device Connectivity Tests", it does say "iPod Found" and it shows up as a device in my iTunes - but not in my Devices (under Preferences).
I followed every step in the troubleshooting guide that iTunes directed me to, each with the same results. As a last resort, I used a Factory Restore, which was what the website told me to do.
To my horror, the problem STILL persists - and I just cleared out not only all of my songs, but photos that were very important to me that I only had on my ipod. I even tried to do a backup first, but my device would not show up under the "Preferences/Devices" category, I could not even save them before I restored it.
Now I am stuck with an ipod that will not sync with my itunes library, and an ipod that has absolutely nothing on it. At least before I restored it, it had all of my old music and photos on it.
This is very frustrating and upsetting. If there is anything that might be able to be done, please help - and please, do not send me back to the same webpage - I already tried everything there at least twice now.
I also borrowed a different cable to make sure it wasn't my adapter, and there was no difference.
To make matters worse, as I am trying to find someone to assist me, I received this message after entering my serial number;
"It looks like your product is not covered for complimentary technical support, so you may need to purchase a single incident of support."
This iPod already cost me $250.00 and that was steep in and of itself. I really do not feel that it would be fair to have to pay even more just to get some help when it malfunctions.
If absolutely anything can be done, please help me. I would be very grateful.
Thank you in advance for any assistance.
P.S.- This is a copy of the error message I received;
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
ASUSTeK COMPUTER INC. X202EV
iTunes 11.1.3.8
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 007DB9C80C439708
Current user is not an administrator.
The current local date and time is 2013-11-28 22:05:46.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: e38663b94f826b3f535ae2a59ada9fea
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {F0006950-D07F-4649-AD41-A38C48C0B9DA}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {4CD83EC0-97FE-4E11-9DC2-0A1A28338772}
Description: Qualcomm Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.30)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {C6056BBC-55CD-40AC-85EA-86167FEDB5D0}
Description: Qualcomm Atheros AR9485 Wireless Network Adapter
IP Address: 192.168.1.112
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Nov 28 21:26:04 2013
Lease Expires: Fri Nov 29 21:26:04 2013
DNS Servers: 192.168.7.254
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-11-28 22:05:29.
**** Device Connectivity Tests ****
iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
FLUKE (E:\), iPod classic running firmware version 2.0.1
Serial Number: 8N837N2A2C7
Bus Speed: 61440
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.This issue has been resolved - my Support Advisor, Edgar, was able to discern what was causing the problem.
It appears that, despite years of never experiencing this, one of the latest ipod updates actually altered my device's personal settings and changed it to "Manual" for all synchronizing; even performcing Factory Restores did not change it back to being automatic.
My ipod is working as good as ever now thanks to Edgar. If anyone else is having this problem, please make sure you check your device's settings in iTunes and see if "Manual" is checked - even if you never changed the settings yourself and have no reason to suspect that to be the problem, as was the case here. If it is checked - uncheck it to enable automatic syncing.
So relieved this was not a much more serious problem. I've missed having my music on the go. Thanks, Edgar! -
How do I use shapes I create in Adobe Shape?
All the shapes you create with Adobe Shape are stored in a CC Library. This means you can access them in other desktop, mobile, and web apps. Detailed instructions below.
How to access your shapes in Creative Cloud
Desktop: In order for this to work, you must have the most recent version of Illustrator and Photoshop.
Open Adobe Illustrator on your desktop.
Open the Libraries panel (Windows > Libraries)
Your shapes should be present in your Libraries. If you don’t see them there, select the libraries drop down to see if you saved your shapes in a different library.
Now, you can drag the shape onto your canvas.
At this point, you can continue working with your shape, by adding editing. Or, you can simply save the file. Of course, after you save it to your desktop, you can email, post online, etc.
Mobile apps:
Open Adobe Illustrator Draw and open a drawing.
Tap the Shapes icon to open the Shapes menu.
Tap a library name to view the shapes in the Creative Cloud Library. Tap Change Library to select another library.
Select your shape by tapping on it.
Active Slide or Tocuh Slide. You can use Adobe Slide or Touch Slide to place the shape on the canvas. Access Touch Slide by tapping on the circular icon at the top of the menu bar.
Place the shape. Once you have activated Touch Slide, you will see a light rendition of your shape on the canvas. Simply double tap on the shape outline to stamp the shape in place.
Web:
Navigate to https://assets.adobe.com/
Select the Libraries menu item (left menu on the page)
Select the desired library (if this is your first time using Libraries, you will only have one).
This page provide a preview only.
Also, here’s a great walk through video that may be useful: http://helpx.adobe.com/mobile-apps/how-to/shape-get-started.html?set=mobile-apps--fundamen tals--adobe-shape-ccI use Illustrator CC not Illustrator CC 2014 where can I find "Open the Libraries panel (Windows > Libraries)" and How can get the vector file from adobe shape cc?
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Many of my pictures in elements 7 are not syncing with adobe's on line storage.
Try a test album. Make sure synch is switched on.
Is the album showing as checked for synchronization? If not check it and click OK.
If the album is already showing as checked you need to deselect and re-synch - uncheck it and click OK, then exit the prefs dialog.
Run the synch agent by clicking on the safe icon at the bottom of Organizer and choosing
Start Backup/Synchronization or Resume.
Allow the synch process to perform a complete cycle then go to photoshop.com to confirm the album is completely removed.
You can then start over in Elements by clicking on the album and choosing Edit XYZ Album to open the synch settings for your named album.
Click on the Backup/Sync button that appears toward the top right of the panel, then click again on the safe icon and re-run synch agent. Hopefully that will bring everything back into synch.
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I'm using Adobe Proto on an iPad. I created one page and successfully viewed it in the Creative Cloud. Then I duplicated that 1st page so I could work on the next page in that project. I made some changes to the 2nd page and then synced the project with the Creative Cloud again.
Once I try to view the 2nd page in the Creative Cloud, it's still an exact copy of the 1st page. In other words, my changes on the 2nd page don't show up. I've tried synching the project many times and I get the same result. Tried opening the project from another browser, same result.
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