Adobe "Shapes" destroyed my display. No reset, no reboot. iTunes sees phone but no display. Off to Apple store.
I attempted using the new Adobe "Shapes" app and my screen went white. I tried shutting app with home button. Screen went black. Siri worked but no display. Tried reset with both buttons - screen totally dead and iTunes reload firmware, sees phone, still no display.
Hi ronrabun,
Thanks for the question. After reviewing your post, it sounds like the screen on the iPhone is blank. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a nice day,
Mario
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A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name: AppHangB1
Application Name: iTunes.exe
Application Version: 9.0.2.25
Application Timestamp: 4ae90227
Hang Signature: e16e
Hang Type: 2048
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 7c0d84b89770f21b73f15549cf799571
Additional Hang Signature 2: d690
Additional Hang Signature 3: 19d2f5eb7a0152fcdb75ee94ef95c820
Additional Hang Signature 4: e16e
Additional Hang Signature 5: 7c0d84b89770f21b73f15549cf799571
Additional Hang Signature 6: d690
Additional Hang Signature 7: 19d2f5eb7a0152fcdb75ee94ef95c820
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Thanks for the question, and welcome to Apple Support Communities.
The following article provides the most relevant information to your question:
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Hello Nicolio89
Check out the article below to troubleshoot your issue further with sending and receiving iMessages. You may need to sign out of the accounts and then sign back in.
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