Adobe shutting out TLP customers from Upgrade Plan

I am a network administrator for a small company of about 10 million dollars per year. We have a copy of Adobe CS6, InDesign and 12 licenses of Adobe Acrobat. For the last 6 or so years we have purchased the Upgrade Plan though the Transactional Licence Program for the Creative Suite and InDesign. I am mystified why Adobe is now shutting out smaller customers like use from being able to subscribe to the upgrade plan?
The changes in licensing over the last 6 or so months have been very negative for us. We feel like we are being forced into buying upgrades instead of being able to be on a predictable upgrade plan. I hate to say it, but Adobe's licensing is now worse than Microsoft's. At least MS is willing to offer any company Software Assurance at any level.
We also use QuarkXpress in additon to InDesign. I guess I will need to start pushing that we use Quark instead of Adobe.
I hate to be bitter, but this really leaves me feeling screwed by Adobe.

They also stated the "new" features being released on the Cloud would be released to all users in the next full release. However now there is no next release for perpetual license holders other than the cloud going forward. This is blatant misinformation as well, information they no doubt knew but withheld to ensure further sales of CS6 in the meantime. Very shady practices on Adobe's part, many efforts seem to be made to boost sales of CS6 even when they knew what was happening behind the scenes with their decisions that are now detrimental to many customers going forward.

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What happens to volume customers with upgrade plans?

We're a nonprofit TLP customer with a few dozen licenses for the Creative Suite, InDesign standalone, stuff like that. When we buy new licenses, we always buy the upgrade plan. And we keep those upgrade plans current - management loves the fact that we can predict costs for Adobe software two years ahead.
Linked PDF says:
Make your software budget more predictable
Predicting timelines and prices for upgrades of your current software licenses can be challenging, but budgeting for Adobe upgrades doesn’t have to be. By investing in Upgrade Plan, your organization can lock in a set price for all future upgrade licenses that are released during the length of your Upgrade Plan coverage period.* This takes the guesswork out of software budgeting and buys you tomorrow’s software at today’s prices. For a percentage of the license cost, your organization gets access to the latest Adobe products, which streamlines software management and stabilizes budget forecasts. In addition, Upgrade Plan costs can be paid up front or through annual payments, allowing flexibility in the purchasing process.
I've not been able to find any information about what happens to our upgrade plan. (And when I called Adobe CS, I was disconnected after 70 minutes on hold. And when I tried CS chat, they told me to call in.) Has anything been posted or said about institutions with upgrade plan coverage?

Actually, Jeff, I wound up coming here and posting this as a result of my conversation with my sales rep. I have also already contacted Adobe Volume CS and found some answers - answers that were, notably, nowhere in the FAQ.
To be honest, I'd come back here to mark Arjit's response as "helpful" as that is obviously what he was trying to be. I can also see why his answer could be marked as correct, as this question should (his term) be covered in the FAQ, although it is not. However, your answer is also correct - there is no one global answer for all AVL customers still covered by an Upgrade Plan, and that each volume customer will need to contact the Adobe Volume Licensing Team.
Seeing as random internet people have been emailing me out of the blue for years with difficult questions on the strength of an answer marked as "correct" on these forums, I wanted to ensure that none of the AVL customers who were searching for answers found this conversation with a search, and then went and read the entire FAQ over and over again without finding any answers, as I did.

Adobe: AIR bug preventing us from upgrading to AIR 3.x

Adobe, since you released AIR 3.0 there's a bug that causes embedded PDFs to expand beyond the application window's width. The bug is detailed here.
In AIR 3.1 the issue hasn't been fixed, nor does the release notes say it's a "known issue". This concerns me since the bug was logged well before AIR 3.1 was released. I have asked for an update on the ticket but had no response, so currently I don't know whether this issue will be fixed before the AIR 3.2 release.
We cannot use AIR 3.x because it prevents us from reading PDFs and the workaround provided does not work for us. Can anyone tell me what's happening about this issue please?

We are looking at the bug https://bugbase.adobe.com/index.cfm?event=bug&id=3000289 for upcoming release project.
thanks,
Hitomi

I am facing a problem while working in Muse... The issue is I cannot delete a page from my plan, when I am trying to delete it showing an error and the application shuts down. I am working on an emergency project which I got to submit it tomorrow I hope y

I am facing a problem while working in Muse... The issue is I cannot delete a page from my plan, when I am trying to delete it showing an error and the application shuts down. I am working on an emergency project which I got to submit it tomorrow I hope you will find a solution for the same.Help with using Adobe Muse CC

Thanks,
I have tried with a new site it's working perfectly.
See the screenshot of the error.
Thanks for your support Rohit

I recieved an Adobe Master Collection License number from my school (Stevens Institute of Technology) and I can't figure out how to use it in order to get the product. I've created a username and that's as far as I've gotten.

I recieved an Adobe Master Collection License number from my school (Stevens Institute of Technology) and I can't figure out how to use it in order to get the product. I've created a username and that's as far as I've gotten. I need to download the product and I can't figure out where to begin.

Ask someone at your school... Do you have a Cloud redemption code, or a CS6 serial number?
If Cloud, Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html and
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
If CS6, download at Other downloads and enter your serial number when prompted
Again... your 1st resource is your school

!!!HI, SO I BOUGHT MOUNTAIN LION ON MY MACBOOK PRO TRYING TO UPGRADE FROM SNOW LEOPARD, AND WHILE TRYING TO REINSTALL THE OS SETUP AS IT SHOWED IT COULDNT BE VERIFIED, I CROSSED OUT MOUNTAIN LION FROM MY PURCHASES, ITS NOW GONE, DO I HAVE TO BUY IT AGAIN?

HI, SO I BOUGHT MOUNTAIN LION ON MY MACBOOK PRO TRYING TO UPGRADE FROM SNOW LEOPARD, AND WHILE TRYING TO REINSTALL THE OS SETUP AS IT SHOWED IT COULDNT BE VERIFIED, I CROSSED OUT MOUNTAIN LION FROM MY PURCHASES, ITS NOW GONE, DO I HAVE TO BUY IT AGAIN?

Please google search for "Mountain Lion disk crash" before upgrading you mac pro. You might need to replace you Mac hard drive after the upgrade.So many people had the same problems including me.
Be aware of the Mountain Lion upgrade problem.

I have Adobe Photoshop CS4 and have just upgraded my Mac operating system to Yosemite with the newest version of Java 2014 running. When I try to access Photoshop from Bridge or directly open it asks for a Legacy Version of Java 6. As I am a pensioner I c

I have Adobe Photoshop CS4 and have just upgraded my Mac operating system to Yosemite with the newest version of Java 2014 running. When I try to access Photoshop from Bridge or directly open it asks for a Legacy Version of Java 6. As I am a pensioner I cannot afford an upgrade does anyone know of a work-around for this problem?

Hi Daddyfred,
CS4 Photoshop has not been tested on Yosemite. But still you can try the Java 6 update using the below link.
http://www.oracle.com/technetwork/java/javase/downloads/java-archive-downloads-javase6-419 409.html
Thank you for posting on Adobe Forums.

Book out the Consumption value from the planned consumption

Hello everybody,
i am going to develope a consumption report, is there a BABI or Something Like This that available to book out the Consumption value from the planned consumption? (to unplanned consumption)
Thanks
Best regards.
DANI.

I am currently working on a SQVI report just a prototype prior to having the programmer create an ABAP report. The trouble I am having is truly understanding how SAP tabulates the consumption. We are putting significant effort into this report and will let you know the results.

I bought Adobe Design & Web Premium CS6 from an online store. I try to install the program but it pup out said to Adobe support manager. I try to key in the serial number but always fail. Could you tell me what should I do? Thanks!

I bought Adobe Design & Web Premium CS6 from an online store. I try to install the program but it pup out said to Adobe support manager. I try to key in the serial number but always fail. Could you tell me what should I do? Thanks!

using Google to read reviews, I would not buy from that site Google
added... click the google link I provided and do some reading about that site
When you buy from another site instead of direct from Adobe you need to check first to be sure the site is an authorized reseller (such as Amazon)
You are now going to have to get support from the place you bought if the serial number you were given by that site does not work

HT1338 Wish to upgrade from SL to ML on Mac Pro. Spec says only on Mac Pros from early 2008 but unsure how old my Mac Pro is as it is from work. How do I find out if ok to upgrade to ML?

Wish to upgrade from SL to ML on Mac Pro. Spec says only on Mac Pros from early 2008 but unsure how old my Mac Pro is as it is from work and there are no records. How do I find out if ok to upgrade to ML?

You can write to Apple with the serial number and they can tell you exactly when your MacPro (as opposed to Mac Book Pro) was manufactured.
And in the Apple menu > about this Mac > more info > there should be sufficient detail to narrow it down.
EDIT. These are the specs for the April 2007 version.
"Suggested"
"Best"
Speed of Xeon Processors:
Dual Core 2.66 GHz x2
Quad Core 3.0 GHz x2
Memory:
1.0 GB
2.0 GB
Video Card:
NVIDIA GeForce 7300 GT
ATI Radeon X1900 XT
Video Memory:
256 MB
512 MB
Hard Drive Capacity:
250 GB
500 GB
Optical Drive:
16X "SuperDrive"
16X "SuperDrive"
Price:

Is there an upgrade plan from 3G till 3Gs?

I bought my iphone 1 year ago here in Sweden. There is no info yet about the 3GS phone on their site,but what is the general upgrade plan? Do I have to return my old phone to get the new one? Or can an I give my phone to someone else who can use it with their own chip while I use my new phone with my own contract? How does this work?

The link was only to give you an idea on options available here. In brief they are:
Option 1 - wait until eligible for an upgrade.
Option 2 - purchase the iPhone 3G S on Pay & Go from 19 June.
Option 3 - pay the remainder of their monthly line rental in one payment and sign a new Pay Monthly contract.
Makes you sick, done it?
Joe

My iphone 5 was recently stolen. I had the service shut off, but I don't know how to remotely wipe out my data from my phone! Please help!!

My iphone 5 was recently stolen. I had the service shut off, but I don't know how to remotely wipe out my data from my phone! Please help!!

YOu can only do that if you had find my iphone setup and activated prior to having your phone stolen.
Then you log into icloud.com to remote wipe, but your phone has to be connect to wifi or cellular data to do that.

I want to cancel my monthly subscription, there aren't any "Cancel plan" button or link for me. How can i cancel my plan. Don't send me the "help" page, i have received much useless advice from adobe. Just help me cancel my PLAN! THANK YOU.

I want to cancel my monthly subscription, there aren't any "Cancel plan" button or link for me. How can i cancel my plan. Don't send me the "help" page, i have received much useless advice from adobe. Just help me cancel my PLAN! THANK YOU.

Return, cancel, or exchange an Adobe order
or contact adobe support, http://helpx.adobe.com/x-productkb/global/service-ccm.html

Is the email that appears to be from Adobe and advising of a free upgrade being available a legitimate email from Adobe?

is the email that appears to be from Adobe and advising of a free upgrade being available a legitimate email from Adobe?

And what mail? Without seeing a screenshot and other info nobody can say anything.
Mylenium

Fetch out of Sequence after upgrade oracle 11

Hi,
Since we are updating our customers from oracle 8,9 or 10 to oracle 11, we get the error ORA-01002 'fetch out of sequence' alot.
There is nothing changed in the database structure or our programming and it occurs on different tables.
The only thing we've noticed is, if we use a oracle client 10 on oracle 11 database we don't have the problem.
Is there a problem with the oracle 11 client or another solution that prevent the error.
The option to install an oracle 10 client with every customer is not a solution
because we don't manage every database of our customer but we have to work with it.
Thx in advance!
Friendly regards,
Gregor

Indeed we find it also a weird problem, but it is growing problem because more of our customors are updating to oracle 11.
And we find it also difficult to believe it depends on the client software.
Could it be a database userrights problem that is changed a little bit in the oracle 11? Because we see its a problem between tables from different users.
We didn't change anything with a upgrade to oracle 11.

Adobe shutting out TLP customers from Upgrade Plan

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