Adobe software won't update

Since getting a new computer I've never been able to run Adobe software updates. I just uninstalled and reinstalled in safe mode and am still getting the same error stating that the software (update) didn't download. What can I do to fix this?

Hi Kevin,
Im having a hard time getting a good answer but, Im upgraded from 5.5 to 6.0 and need to quickly add my custom mapkey setting from one to the other.
It was very frustrating to find out that from 5.0 to 5.5 that I had to recreate them all as a power editor  and in Final Cut Pro we were able to export or find them very easily.
My biggest pet pee is that I have been told that I need to look for a .kys but, on my MacPro searching on SPOTLIGHT is doesnt exist anywhere.
I urgently need ADOBE to make this more evident because its is really a key root feature that needs to have some attention too.
Im a part of the Bay Area Professional Video Association in San Jose and this is a basic need to be able to export or find my custom mapkey file for PPRO5.5 for 6.0.

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