Adobe Standard unexpected exit when updating Headers

Question

Using Adobe Standard 8.1.4 on Windows Vista.  Every time I open a pdf file and try to edit the Headers, I get a message to say that 'Adobe Acrobat 8.1 has stopped working' and I am forced to stop the program.  Looking at the details, I see the information:
Problem Event Name: BEX
  Application Name: Acrobat.exe
  Application Version: 8.1.0.137
  Application Timestamp: 46444c82
  Fault Module Name: ADMPlugin.apl
  Fault Module Version: 3.16.128.32
  Fault Module Timestamp: 4644172b
  Exception Offset: 000a7bf1
  Exception Code: c000000d
  Exception Data: 00000000
  OS Version: 6.0.6001.2.1.0.768.3
  Locale ID: 2057
  Additional Information 1: 16d2
  Additional Information 2: f9851a9f899ba98efdf1ad516412e16f
  Additional Information 3: b6e5
  Additional Information 4: d4ddf66021077584a030ea3282c4081d
I have followed advice on the website and uninstalled and reinstalled the product completely, but it makes no difference.  The same version running on a Windows XP box works fine on exactly the same file.
Any suggestions?
Frances

Answer 1

Hi Shinder,
I would like to know was there any previous version of Acrobat or MS office installed previously? Or Multiple versions of MS office?
The steps you may want to try are:
1. Uninstall Acrobat using cleaner Tool : http://labs.adobe.com/downloads/acrobatcleaner.html
2. Uninstall MS office.
3. Logon as local admin
4. Clean boot: http://support.microsoft.com/kb/929135
5. Install MS Office, check for updates if any available.
6. Install Acrobat and make sure while installing Acrobat all the applications of MS office are closed.
Regards,
Ajlan Huda.