Adobe Story Desktop Application Won't Install

Hi,
I just recently subscribed to the Adobe Creative Cloud CS6. I'm really interested in owning the Adobe Story desktop application and have attempted to download it by clicking the Install Desktop Application button. Unfortunately, all attempts have failed.
Upon clicking the Install button, I receive a pop-up explaining that I have to install Adobe Air for Story to work. If I click Yes, the window will then say the installation has failed and will ask to Retry. If I do this, the error repeats. How can I get this error to stop appearing?
Please note I have the latest version of Adobe Air already installed on my computer.

Hi CBWriter,
Adobe Story went paid in May this year and we have now two flavours of Story - Adobe Story Free and Adobe Story Plus. The Desktop application is available to Adobe Story Plus users who value the offline capability of the product. Adobe Story Free users can continue to use the web version of Adobe Story.
  We have upgraded your account to Adobe Story Plus for one day. Please login to Story and download/install the AIR application so that you can access your offline data and take them online.
Thanks
Aurobinda

Similar Messages

  • Known Issue while running Adobe Story desktop application for the first time on Mac OS 10.8

    You may encounter the following error message while running the Adobe Story desktop application for the first time on Mac OS 10.8:
    For resolution, please go to:
    http://helpx.adobe.com/story/kb/run-story-app-mac-os.html

    The /Developer directory contains the compiler(s) and various tools and libraries.
    Does your user account name really contain a single quote? If so, it looks like the quote is getting eaten by one of the build scripts, which is resulting in a file path that doesn't exist.

  • Unable to install Adobe Story desktop application.

    Okay, so just as the title says I am having trouble installing Adobe Story for desktop. This is what I have been doing:
    1. Going to the site and clicking install desktop application.
    2. Saying ok to the install.
    3. Then when open and save comes up I have tried both.
    4. Saying that yes I want to install the application.
    5. Then I press continue.
    Then it always says this: The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.
    I have uninstalled Adobe Air then I reinstalled it. It still does not work. Any help would be appreciated.

    Can you mail us the AIR installation log file? It would help us to isolate the cause of this issue.
    You can locate this log file by following the steps mentioned at this link:
    http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html#main_viewlog
    You can then mail us that log file at DL-AdobeStory-support<at>adobe<dot>com

  • Install Adobe Story desktop application

    This question was posted in response to the following article: http://help.adobe.com/en_US/story/cs/using/WS4349f62c4f553a22-445d533b1270116b8ab-8000.htm l

    The drop down menu has "install desktop application" grayed out.

  • Cannot download Adobe Story Desktop Application

    Hello, and thank you in advanced. I'm getting started in writing and was thrilled to find Adobe Story, so much so I upgraded to Adobe Story Plus along with the Creative Cloud. Then, a desktop applocation? The one thing that was missing!
    So, when I go to download the Desktop Application I am prompted that I will need to install Adobe Air as well, as it is required for the installation. I have Adobe Air but I hit install anyways. It completes the progress bar and then switches to a dialoge stating: A download error occured. Try to download again?
    In response I try multiple times more. Sometimes it doesn't even complete the progress bar and just skips to the failure notification. I've uninstalled and reinstalled Adobe Air. I've logged in and logged out. I've waited several days between my attempts and I always get the same result.
    If there's anything you guys can do it will be greatly appreciated. Thank you so much!

    Hi,
    There is an issue with Adobe AIR installation with Chrome browser.
    Can you please try with some other browser, say firefox/safari
    Thanks
    Rohit
    Adobe Story Team

  • Creative Cloud desktop application won't install

    The download box flickers for a few seconds and then nothing happens... Can't download any programs as a result. Anyone have ideas?

    Researchintern1 please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to resolve your current error.

  • Installing Adobe Story Desktop Application

    Trying to install, no luck.
    Windows 7 64 bit. Air already installed . . . read on a forum to try a browser other than Chrome . . . still would not install.
    Any suggestions?
    Thanks!

    Hi Aslanpro,
    Did you have a version installed previously? I'd recommend checking within Programs and Features and uninstalling any prior verisons if they exist. After that, when going to reinsall choose the option to Save the installer (should be named AdobeStory.air) locally and try installing from there. If this doesn't work can you tell me what error message you get and when the failure occurs?
    Thanks,
    -Dave

  • "Severe database error" makes it impossible to sign into Story desktop application. How can I fix?

    When I open the Adobe Story desktop application and sign in, I immediately receive the following message:
    "ERROR:
    Sorry, your Story Free subscription does not allow access to the application in online mode. You can work in the offline mode to retrieve your files."
    I want to work in offline mode, so I click "Work Offline."
    Immediately after I click this, I got another error message:
    "OFFLINE DATABASE ERROR - ADOBE STORY
    Adobe Story has encountered a severe database error and will not be able to retrieve some of your data from your last session. You can recover rest [sic] of your data by either restoring your account to the last backup date or by synchronizing it with your online account."
    I'm then given two options:
    Restore to the last backup date [GRAYED OUT, because I never backed up]
    Sync with my online account( Sign in required )
    I choose the only option I can, then click "Continue."
    This immediately cycles me back to the opening screen, "Your next great story starts here," with the options "Learn more" or "Sign in."
    Every time I click "Sign in," Adobe Story repeats all the steps listed above, making it impossible for me to actually use the program, UNLESS of course I upgrade to Adobe Story Plus, which I don't intend to do.
    Is there any way my account can be fixed to allow me to use the Story desktop application without all these error messages? (I've tried uninstalling and reinstalling already.)
    I just started using Story, so I have no earlier projects to retrieve. Story can wipe my account clean if necessary, it doesn't matter.
    However, I've run into so many problems just trying to *start* using Story that I'm really worried about this program's reliability, especially for the middle of a production. Hopefully after further testing I won't run into so many problems.

    Hi,
    try this
    open item Ifile

  • Adobe Story - I am trying to install the desktop application (to work offline) - and it fails whilst initializing

    Adobe Story - I am trying to install the desktop application (to work offline) - and it fails whilst initializing
    Any ideas?

    Hi Four23olly,
    Please follow the article: Troubleshoot download and install issues to resolve your installation issues with Creative Cloud Desktop Application.
    Thanks,
    Ratandeep Arora

  • Adobe Story free application install problem

    I have been using Adobe Story Free version for a year but with the most recent automatic update (Dec 2012) the desktop application will not open. Upon clicking the icon for Adobe Story it attempts to take an update but stops with the following message:
    " Sorry, an error has occurred. This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
    Does anyone know how to fix this?

    Sandeep,  Thank you! Adobe Story is okay now.
    Date: Sat, 29 Dec 2012 10:58:48 -0700
    From: [email protected]
    To: [email protected]
    Subject: Adobe Story free application install problem
        Re: Adobe Story free application install problem
        created by [email protected] in Adobe Story - View the full discussion
    Hi, Please uninstall the current Adobe story application and then install latest from https://story.adobe.com/AIR/AdobeStory.air . That should fix it. Thanks,Sandeep
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4953552#4953552
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4953552#4953552
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4953552#4953552. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Adobe Story by email or at Adobe Community
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • Creative Cloud Desktop app won't install error 207; Adobe server?

    Is there a problem with some of Adobe.com servers? My employer just purchased a CC subscription for my work Mac, and the CC Desktop App won't install. I've restarted my Mac, quit all Adobe products, redownloaded the DMG file (creativecloudinstaller.dmg), and checked to make sure my firewall is off. But I still get an error message #207. My DNS servers are set to the same ones that other Macs in my group are set to, and they have CC on their Macs.
    I don't know if it's related, but I can't load "adobe.com" in my browser, either. All other webpages are fine, including (obviously) this forum.
    I am using OS 10.8.5, connected via Ethernet, and my browser is Chrome.

    Thank you for your help, Ned. I also called Adobe help via phone, and he confirmed that my company's server needed to whitelist several Adobe sites. The company had revised their servers not long ago, and evidently did not transfer their old whitelists (which is why my coworkers had previously been able to access Creative Cloud). The phone support person emailed me a helpful list that I could forward to our company's tech support center—but the link you supplied in your response was also perfectly relevant.

  • Unable to install Adobe Story desktop app on OS X

    Hey everyone.  I'm a recent owner of the Retina MacBook Pro and subscriber to Adobe Creative Cloud.
    I'm having trouble installing the Adobe Story desktop app on OS X 10.8.2. When I go to the Story Plus web app and try to install the desktop app, the Air installer says something along the lines of "...the installer is damaged. Request a new installer from the developer."
    Now on my previous MBP, this had never happened, and the app installed the first try. I've tried a multiple times to get this to work, but no avail. I'd really appreciate it if someone could help me get Adobe Story running as a desktop app.
    Also, one more thing: attempting to log in to the Adobe support forums sends me into a redirect loop on my notebook. I ended up having to log into here on my iPad. Not sure if that's a bug or something on my side; thought it I should point it out.
    Anyways, cheers and thanks to anyone who can help.

    I see this link on the Adobe Story forum here http://forums.adobe.com/thread/1078357. Please post here in the Adobe Story forum and they will help resolve your issue.

  • Adobe Story Desktop App - unable to get past login

    This problem is not present on all my home computers or laptops which leads me to believe this will be an issue with my computer.
    On my 2012 iMac I was recently able to launch, login and work inside Adobe Story Desktop. Last night I went to launch the app and installed both the application and Air update, after that I lunched the desktop app and entered my CC login details, however once I do this the 'signing in' popup appears, then disapears and leaves me at the 'learn more' & 'sign in' screen. I can't get past this.
    I have tried uninstalling the desktop app, restarting and reinstalling the app, but this has not solved the problem.
    I have opened Story inside Chrome and Firefox on the same computer and have no problems.
    I also tried using the desktop app on my laptop this morning and it still works, however I decided not to update both the app and Adobe Air as I was worried this was causing my the problem with the desktop app.
    Any help on the matter would be welcomed.
    Thanks!

    [Please do not try these steps if you are a free user]
    Hi,
    I am assuming that you have remaned the 'com.adobe.adobestory' folder that is present inside 'ELS' folder and you are still facing this issue.
    If yes, then please try these steps:
    - Quit Adobe Story if it is running.
    - Open Finder.
    - Press Cmd + Shift + G and press enter after pasting this location: ~/Library/Preferences/
    - Open folder 'com.adobe.AdobeStory.**some-random-number**'
    - Open folder 'LocalStore' and rename file 'offlineAccountInfoStorage' to something else, e.g. 'offlineAccountInfoStorage12'
    - Launch Adobe Story and try to login.
    Let me know if these steps workout for you.
    Thanks

  • Can't log into Adobe Story on windows 7 after installing flash player10. no problems w/win98 @work.

    Can't log into Adobe Story on windows 7 after installing flash player10. no problems w/win98 @work.

    I downloaded Adobe air and the desktop app for story and can get online from that. Thanks anyway. T

  • Blackberry Desktop Software won't install on PC "Installation files cannot be validated."

    Blackberry Desktop Software won’t install on PC “Installation files cannot be validated."  KB article 28396 couldn’t get past # 4 because no digital signatures tab.  Removed desktop software initially because it would not update.
    Mark

    I have the same problem, "Torch" 
    Acer,Windows XP
    Blackberry Desktop will not install
    RE; Cannot Vaidate
    ....Scanned internet, unable to find correct Formula to do so

Maybe you are looking for

  • Encounter problem when I'm using JTextArea

    hi everyone: I have less experience on Swing development. Recently, I encounter a weird problem. I have a JTextArea component which it was populated on JInternalFrame, and when I try to switch an inputmethod(Actually is Chinese inputmethod). the appl

  • Regarding BPM Bridge

    Hi All I am doing a scenario from (Http-JDBC) I am using BPM in the scenario. What type bridge I should use in the BPM Thanks Jayaraman

  • Loss style when overriding the function 'set data' for a TileList

    Hi! In a TileList, I set the itemRenderer for a components from where I override the function set data like in this example: but, by doing this, I'm loosing all the built-in CSS behavior. The onMouseOver effect the change the backgroundColor and the

  • Open email client in mxml page.

    How can I open a email client say microsoft outlook or thunderbird  ( i think its like opening any application in local system) when a button is clicked in flex ?

  • How can I extract trading data within sales data

    hi experts,                 How can I extract trading data (2LIS_46_ITM) with sales data (2lis_11_VAITM) ? I want only one data source and extract data of both data source. I have noticed that many fields are common but other fields are not common. M