Adobe Story fails to update

Upon opening Adobe Story, I get the "download update" notification and I download successfully. I then get the "install update" notification and halfway through the install I get this error message - "Sorry, an error occurred. This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance." I''ve restarted Story multiple times. I even restarted Windows twice and I keep getting that message. Any help would be appreciated.

Hi Adam,
Sorry for the inconvenience.
Before we dig further I just want to share a small update - Adobe Story desktop is available since may 2012/CS6 to only two type of users:
- paid/story plus users (or creative cloud paid users)
- free users who had been using Adobe Story before CS6/may 2012 can continue to work in Desktop app in offline mode even today.
If you fall in any of the above category we can help you get ahead, but if you are a free user and have not been working on Story desktop earlier then you will not be able to access it now as well. In that case you can give Story browser application a try at https://story.adobe.com .
In case you fall into any of above two categories, please read ahead.
We have been seeing this issue lately but it occurs only in upgrade scenario that we know of (see link - http://forums.adobe.com/thread/1086845). Can you just try these steps exactly once and see if it fixes:
- download the installer directly from this link - https://story.adobe.com/AIR/AdobeStory.air
- please uninstall current version of Adobe Story completely - drag drop the application to trash (on mac) and then try installing again by double clicking on the installer (AdobeStory.air).
- double click to install.
if you tried exactly these steps earlier or see the same error when you are trying now then it will really help if you can share the logs with us (it will take just 2 minutes), here is what you need to do to share the logs:
Open the Console application from the Applications/Utilities folder.
Select System.log from the log list on the left.
In the String Matching filter field, type Adobe AIR.
Select all, and then copy and paste into a text file.
Send the logs at DL-AdobeStory-Support<at>adobe<dot>com
appreciate your patience.

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