ADOBE STORY HELP
What error did you get on trying to install or login into the Story desktop app? Please remove the existing Story desktop app, download the latest app from https://story.adobe.com/AIR/AdobeStory.air, double click to install and then login. There is no way to sync two accounts together. The best way to do that is to save your files as stdoc from one account and import them back in the other account. If you face any problem in accessing Story desktop build please send us a screenshot of the error at DL-AdobeStory-Support<at>adobe<dot>com.
thanks
Sandeep
This does not work. When I click on the link it goes to some random code page and freezes up my computer. I need to be able to access my original adobe stroy download in order to retrieve the material I had on it!
Hi,
The latest app available at https://story.adobe.com/AIR/AdobeStory.air is same as what is installed on your desktop currently. Its just a updated version. You will be able to view your material in the updated app as well.
Please uninstall existing app (your documents/material will not be deleted)
then try opening the link https://story.adobe.com/AIR/AdobeStory.air in some other browser, it should give you an option to save the file on your desktop
after downloading , you can just double click on the downloaded AdobeStory.air file and install it.
launch Story and login
thanks
Sandeep
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The Adobe Story team is looking for feedback on this new service. Take 5 minutes to <a href="http://www.surveymonkey.com/s/SCWDP7P"> fill out this survey</a> and be entered to win a free copy of CS5 Production Premium. Even if you haven’t used Adobe Story, your feedback is still helpful to us. Thank you.
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I had signed up with others in my department and was on CC for two months - no problems. Then in October, for some reason the charge to the credit card for my account didn't go through while everyone else's did. The department manager called and talked to someone. They supposedly cleared it up and withing the hour I received the invoice.
Days later, I noticed my CC began giving me expiration notices again. I called Adobe and had to wait for a call back. When the call came I told the lady the story and that I had the invoices in front of me to prove that we had paid.
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Will someone from Adobe please help!? We paid our invoice, I am in the middle of a huge project, and I am being forced to spend an inordinate amount of time on the phone or waiting for a call, for something that is essentially an accounting problem on your end.
Help me!In kind of the same boat...
Ordered in August, and has been renewing without issue until this morning (my billing date). Get an email from Adobe saying I'm being put on Free CC because they couldn't renew on my credit card. Called this morning (Nov 7), waited in queue for an hour only to have someone pickup the line and hang up. Called back, made a scheduled call-back request. Still nothing. (they are now 2 hours beyond their stated call-back latest time...)
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Hello I was charged twice for adobe story plus, I need this problem corrected and a refund issued for one of the subscription charges, I tried chatting with Adobe and they were unable to help me. Where is email support?
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
I CAN'T LOG IN TO ADOBE STORY... HELP!!!!
I CAN'T LOG IN TO ADOBE STORY... HELP!!!!
Hi,
There was some intermittent problem. Can you try refreshing your browser and try once more. Apologies for the inconvenience.
- Adobe Story Team -
Hello, I am Andrés of Medellín Colombia, am writer screenwriter. And have a problem with the version Season Story Free . The thing is that recently I have changed the email by that the previous does not work. And when I tried to create a new project (staff of guion) does not say me: "Error to create staff of guion" can help me. Thank you
Sandeep, Thank you! Adobe Story is okay now.
Date: Sat, 29 Dec 2012 10:58:48 -0700
From: [email protected]
To: [email protected]
Subject: Adobe Story free application install problem
Re: Adobe Story free application install problem
created by [email protected] in Adobe Story - View the full discussion
Hi, Please uninstall the current Adobe story application and then install latest from https://story.adobe.com/AIR/AdobeStory.air . That should fix it. Thanks,Sandeep
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4953552#4953552
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4953552#4953552
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Start a new discussion in Adobe Story by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746. -
Everything deleted in Adobe Story...HELP
ok so i logged into adobe story a couple of days ago and everything was fine, i log into today and everythings deleted and it says its the free version again. I have the creative cloud... when i try to look at the deleted scripts it says: WARNING: Failed to get deleted items-Your request cannot be completed because you have lost the internet connection. Please check your computer's settings and network connections and try again.
Hi,
Can you please share your story registered email by sending a mail to dl-adobestory-supportcom.
Also in the mean time can you please try login again with another browser and see if that works.
Thanks,
Sandeep -
Adobe Story plus desktop app not login in. Please help! I have tried everything!
Hi, I have creative cloud cs6 and I can't use my Adobe story plus desktop app.
Any time I try to enter, the app ask me first about my creative cloud email and password and then it ask me a password to the desktop app and to repeat this password too. Then nothing happens and it returns to step 1 with the window of LOG IN and MORE INFORMATION Buttons. I have try to unistall and installl, uninstall adobe air too, also to delete and renabe the folder Library/Application Support/Adobe/AIR/ELS/com.adobe.story.....
Doesn't work.
I have MOUNTAIN LION 10.8.3
I have write adobe support but not answer in 4 days
Thanks!Ok it has been fixed I thing connecting just by cable instead of wifi. Crazy but real. But this was not happening with windows partition in the same macbook.
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How to install Desktop Adobe Story in safari, followed popup help on unsafe setting without success
I am running Safari 7.0.2 and I get the pop-up when trying to install the Story app locally referencing Safari 6.1 and follow those instructions without success. Any additional suggestions?
update safari and retry.
if that fails, use a different browser to dl adobe story. -
I had the orifginal free Adobe stroy. I downloaded the app for my desktop. When trying to udate I get the apllication error. What do I do? Is that work lost forever?!
Hi,
Your work is not lost. Please uninstall the existing Story desktop application and install again from https://story.adobe.com/AIR/AdobeStory.air . You will be able to login and see your work after that. Here are exact steps to follow:
Open Applications folder, move 'Adobe Story' app to Trash
Download Story from this link: https://story.adobe.com/AIR/AdobeStory.air
Double click on this downloaded file to install story.
For windows you can uninstall through control panel.
thanks
Sandeep -
Where are the Adobe Story app files stored on my computer?
I can't afford to subscribe (especially to a program I already paid for), but I really need the files that I was working on in Story offlline before the subscription-only lockdown. I've already talked to tech support who said there's no way I can access the Story AIR application on my PC, but I absolutely need those files, so I will dig through XML or whatever format to get the info I need.
Please help!
DaleHey,
At the moment I keep getting an error saying "The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author".
I haven't fixed this problem yet though I've tried downloading the AIR3.3 like the other discussions say, though I don't think I even had AIR3.4 on my computer and it was working fine a month or so ago. Having said that I really want the offline files from Adobe Story as well so I can keep working on them whilst I try and fix the above problem. Any help in this area would be appreciated.
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Unable to install Adobe Story desktop application.
Okay, so just as the title says I am having trouble installing Adobe Story for desktop. This is what I have been doing:
1. Going to the site and clicking install desktop application.
2. Saying ok to the install.
3. Then when open and save comes up I have tried both.
4. Saying that yes I want to install the application.
5. Then I press continue.
Then it always says this: The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.
I have uninstalled Adobe Air then I reinstalled it. It still does not work. Any help would be appreciated.Can you mail us the AIR installation log file? It would help us to isolate the cause of this issue.
You can locate this log file by following the steps mentioned at this link:
http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html#main_viewlog
You can then mail us that log file at DL-AdobeStory-support<at>adobe<dot>com -
Unable to install Adobe Story desktop app on OS X
Hey everyone. I'm a recent owner of the Retina MacBook Pro and subscriber to Adobe Creative Cloud.
I'm having trouble installing the Adobe Story desktop app on OS X 10.8.2. When I go to the Story Plus web app and try to install the desktop app, the Air installer says something along the lines of "...the installer is damaged. Request a new installer from the developer."
Now on my previous MBP, this had never happened, and the app installed the first try. I've tried a multiple times to get this to work, but no avail. I'd really appreciate it if someone could help me get Adobe Story running as a desktop app.
Also, one more thing: attempting to log in to the Adobe support forums sends me into a redirect loop on my notebook. I ended up having to log into here on my iPad. Not sure if that's a bug or something on my side; thought it I should point it out.
Anyways, cheers and thanks to anyone who can help.I see this link on the Adobe Story forum here http://forums.adobe.com/thread/1078357. Please post here in the Adobe Story forum and they will help resolve your issue.
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