Adobe Story Plus's sharing features keep failing for my account

I have been an Adobe Story user since it first launched, when collaboration was included in the free version. Then it split into Adobe Story Free and Adobe Story Plus. Recently, the internship I landed required that I adobt a CC-centric workflow, thus I became a paying member of Adobe Creative Cloud Student Edition (I am studying film at the University of Texas in Austin), with which came Adobe Story Plus. I upgraded the SAME account I have been using for years. Yet, upon upgrade, I lost all of the projects I had been working on in Story Free prior. Moreover, NONE of the sharing features seem to work for me. These features are imperative to my new position and workflow. I have to constantly collaborate with my teammates. If I share a Story project with my team, they all recieve the invitation but it fails when they try to accept. If they try to share something with me, I just never receive the invite, via email, online story.com, the desktop application, or anything. I hope to find a solution ASAP because my internship is kind of riding on this, and thus my career.
Thanks in advance!
-Anish

Hi Anish,
Can you please mail the Adobe ID which you are using to login to Story to DL-AdobeStory-support<at>adobe<dot>com? It will help us check the account details from the back-end.
Thanks
Aurobinda

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Adobe Story Plus's sharing features keep failing for my account

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