Adobe Story Problem - major problem

I have OS Lion
Everything was working fine until I upgraded to the latest adobe air. Then Adobe Story could not restart. I kept getting the messasge that it crashed because it could not resize its windows. I uninstall both AS and Adobe Air. Adobe Air does not install. When opening the installer, nothing happens.
Thanks for any help
Brice

Hi,
I have tried installing adobe story on lion OS but unfortunately I couldn’t reproduce the issue here.
So, Can you please mail us the installation log file.
http://kb2.adobe.com/cps/902/cpsid_90205.html : is the link to locate and view the installation log file.
My UserId is '[email protected]'.
Thanks
Sonal
Adobe Story Team

Similar Messages

Adobe Story Problems

Hello, all I want is for my Adobe Story app to work, for some reason I keep getting this error message "The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author." The email I used when I first got the CS5.5 master collection is [email protected] and the year I got it was 2011 please help. I called Adobe custermer care but they didn't help me one bit, I'm hoping you can help with this problem.

If you are using a PC, then normally for any program you want to uninstall you go thru the Control Panel to properly remove programs.

Adobe Story Problems/Questions

Hi,
I find it very hard to navigate the user forum. I end up hunting and pecking in search of where I can post the question, so I am going to ask all my questions at once.
1. In Final Draft in format options you can select tight/normal/loose. Is there a way in AS to adjust the screenwriting page format. It is acceptable (Nicholl screenwriting format to have pages as follows;
Left, 1.5 inches. Right, 1.0
inches. Top, 1.0 inches to the body, 0.5 inches to the number. Bottom, 0.5 to 1.5 inches, depending on where the page break comes.
Adobe Story seems to only give 1" as bottom margin.
Anyway, does AS have a function similar to FD8.
2. Also, today I am struggling with exporting AS to FD8. Even though I have turned of scene and dialogue numbers in AS and even though they can't be seen in AS, they are appearing as random, intermittent numbers in the FD export. (They do not appear in the pdf export.) I need to get this fixed ASAP so I can send out the screenplay.
3. If we have a Creative Suite subscription, will AS continue to be part of that and no extra charge?
Thank you.

If you are using a PC, then normally for any program you want to uninstall you go thru the Control Panel to properly remove programs.

Adobe Story free application install problem

I have been using Adobe Story Free version for a year but with the most recent automatic update (Dec 2012) the desktop application will not open. Upon clicking the icon for Adobe Story it attempts to take an update but stops with the following message:
" Sorry, an error has occurred. This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
Does anyone know how to fix this?

Sandeep, Thank you! Adobe Story is okay now.
Date: Sat, 29 Dec 2012 10:58:48 -0700
From: [email protected]
To: [email protected]
Subject: Adobe Story free application install problem
    Re: Adobe Story free application install problem
    created by [email protected] in Adobe Story - View the full discussion
Hi, Please uninstall the current Adobe story application and then install latest from https://story.adobe.com/AIR/AdobeStory.air . That should fix it. Thanks,Sandeep
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4953552#4953552
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4953552#4953552
     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4953552#4953552. In the Actions box on the right, click the Stop Email Notifications link.
     Start a new discussion in Adobe Story by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Hello I was charged twice for adobe story plus, I need this problem corrected and a refund issued for one of the subscription charges, I tried chatting with Adobe and they were unable to help me. Where is email support?

Hello I was charged twice for adobe story plus, I need this problem corrected and a refund issued for one of the subscription charges, I tried chatting with Adobe and they were unable to help me. Where is email support?

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Having the same problem with Adobe Story. Getting a warning that says "Failed to get user preference

Having the same problem with Adobe Story. Getting a warning that says "Failed to get user preferences, lost the internet connection." Any help would be greatly appreciated. Phone support was useless

Yes, me, just now! I was thinking it was because I am on a brand new computer and I did something wrong when I put itunes on it. But now I am thinking it is an itunes issue, not mine.

Can't log into Adobe Story on windows 7 after installing flash player10. no problems w/win98 @work.

Can't log into Adobe Story on windows 7 after installing flash player10. no problems w/win98 @work.

I downloaded Adobe air and the desktop app for story and can get online from that. Thanks anyway. T

Having problems attaching a transcript to a Video clip using Adobe Story and Prelude.

The company I work for is about to begin editing a documentary with several large interviews so we thought attaching the interview transcripts to the video clips would improve our workflow. Today we began testing the process with some of our old media and transcripts. We are able to attach the transcript we created in Adobe story Script to the video clip in prelude as well as run the speech analysis command. But the problem is that the speech analysis completely ignores/changes the transcript we attached to the video file and creates its own (incorrect) transcript, with at best only a string of a few words matching the audio and the rest is jibberish created by the program.
I was under the impression that the program would match as many key words as possible and then kind of fill in the blanks with the provided transcript but it is actually creating its own transcript. Is this how the program works or am I missing a step or two? Any help and suggestions would be greatly appreciated.

It seems that the Clip metadata has the script info because you are able to see the 'Shot Location' field populated by the Scene heading info.
In the Dynamic Media section of the metadata panel where you see the Shot location field, if you scroll down, you would see the 'Script' section, you would be able to see the 'Dialog' metadata embedded there. This is important, please do check and let me know.
About how this works: "Speech Analysis engine uses the Adobe Story script as a reference script. When Adobe Premiere Pro finds enough matches with the embedded script, it replaces the analyzed speech text with the embedded script text. Adobe Premiere Pro carries over the correct spelling, proper names, and punctuation from the reference script, benefits that standard speech analysis cannot provide."
FInd more info here > http://help.adobe.com/en_US/premierepro/cs/using/WS1c9bc5c2e465a58a91cf0b1038518aef7-7d0fa .html
Having said so please note that the quality of the speech analysis also depend on the clarity of the speaker, background noise in the footage and the quality of the recording.

CS5.5 Unattended Installation, Problem with Adobe Story Install

Hello,
I am working on a silent installation package of Adobe CS5.5 Master Collection. I used AAMEE to create a silent setup with settings etc.
This works fine except for one of the extra exceptions. I have troubles installing Adobe Story silently. Here is the the installer logfile
2012-02-14:11:54:19] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-02-14:11:54:19] Commandline is: -silent -eulaAccepted -programMenu AdobeHelp.air
[2012-02-14:11:54:19] No installed runtime detected
[2012-02-14:11:54:19] Invoking Application Installer for combined install
[2012-02-14:11:54:19] Launching subprocess with commandline C:\Users\w15075a\AppData\Local\Temp\AIRDD11.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\w15075a\AppData\Local\Temp\AIRDD11.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Program%20Files%20(x86)/Common%20Files/enteo/RepositoryCache/50864/rev/1/Exter n$/Data/Exceptions/AdobeHelp/AdobeHelp.air
[2012-02-14:11:54:19] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-02-14:11:54:19] Commandline is: -runtime C:\Users\w15075a\AppData\Local\Temp\AIRDD11.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Program%20Files%20(x86)/Common%20Files/enteo/RepositoryCache/50864/rev/1/Exter n$/Data/Exceptions/AdobeHelp/AdobeHelp.air
[2012-02-14:11:54:19] No installed runtime detected
[2012-02-14:11:54:20] Unpackaging file:///C:/Program%20Files%20(x86)/Common%20Files/enteo/RepositoryCache/50864/rev/1/Exter n$/Data/Exceptions/AdobeHelp/AdobeHelp.air to C:\Users\w15075a\AppData\Local\Temp\flaECCA.tmp
[2012-02-14:11:54:21] Application signature verified
[2012-02-14:11:54:21] Unpackaging/validation complete
[2012-02-14:11:54:21] Converting unpackaged application to a native installation package in C:\Users\w15075a\AppData\Local\Temp\flaF073.tmp
[2012-02-14:11:54:21] Native installation package creation succeeded
[2012-02-14:11:54:21] Starting silent combined runtime and app install.
Installing runtime version 2.5.1.17730.
Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.4.980 to C:\Program Files (x86)\Adobe using the source file at file:///C:/Program%20Files%20(x86)/Common%20Files/enteo/RepositoryCache/50864/rev/1/Exter n$/Data/Exceptions/AdobeHelp/AdobeHelp.air
[2012-02-14:11:54:21] Installing msi at C:\Users\w15075a\AppData\Local\Temp\AIRDD11.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2012-02-14:11:54:24] Installing msi at C:\Users\w15075a\AppData\Local\Temp\flaF073.tmp\setup.msi with guid {1E9362FB-5844-A463-42F9-F45B29B11024}
[2012-02-14:11:54:26] Application Installer end with exit code 0
[2012-02-14:11:54:26] Subprocess app installer succeeded
[2012-02-14:11:54:26] Runtime Installer end with exit code 0
[2012-02-14:11:54:31] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-02-14:11:54:31] Commandline is: -silent -eulaAccepted -programMenu AdobeStory.air
[2012-02-14:11:54:31] Installed runtime (2.5.1.17730) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-02-14:11:54:31] Invoking Application Installer for combined install
[2012-02-14:11:54:31] Launching subprocess with commandline C:\Users\w15075a\AppData\Local\Temp\AIRC5B.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\w15075a\AppData\Local\Temp\AIRC5B.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Windows/AdobeStory.air
[2012-02-14:11:54:31] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-02-14:11:54:31] Commandline is: -runtime C:\Users\w15075a\AppData\Local\Temp\AIRC5B.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Windows/AdobeStory.air
[2012-02-14:11:54:31] Installed runtime (2.5.1.17730) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-02-14:11:54:31] Unpackaging file:///C:/Windows/AdobeStory.air to C:\Users\w15075a\AppData\Local\Temp\fla1ADB.tmp
[2012-02-14:11:54:31] Got an unexpected fatal error while unpackaging: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]
[2012-02-14:11:54:31] Application Installer end with exit code 7
[2012-02-14:11:54:32] Subprocess app installer failed (7)
[2012-02-14:11:54:32] Runtime Installer end with exit code 7
Any Ideas? I checked permissions etc., everythings seems to be ok.
Cheers,
MrBrack

Uninstall each and every bit of Adobe software on the system, including Adobe Reader etc., then try again. You may also need to delete the caps.db in C:\Program Files (x86)\Common Files\Adobe\caps.
Mylenium

A problem in installing adobe Story program

I just purchased CS 5.5 master collection.
The message I get when I try to open the Adobe Story program is as follows:
This application cannot be installed because this installer has been mis-configured.
Please contact the application author for assistance.
Does any one have any ideas on what I should do?

Download the latest version of the Story app from the web site and make sure to update Adobe AIR.
Mylenium

Problems with adobe story / howto uninstall

Hi there,
unfortunatly adobe story (free app) isn´t working. When I start it, I´m supposed to update the program. But somehow it doesn´t work (it says, it is impossible because of a wrong configuratetd installation-programm).
In another thread I read, that uninstalling and reinstalling adobe story might help. So I would like to know, if there is an uninstalling-routine or do I just delete the programm in the programm folder?
Many Thanks in advance!
Timo

If you are using a PC, then normally for any program you want to uninstall you go thru the Control Panel to properly remove programs.

Adobe Story iPhone App on 4S problems

I just downloaded the Adobe Story app on my 4S and it's really buggy, I've tried to open a Film Script twice and it's crashed both times.... Any suggestions?

Hi Josh
Sorry for the inconvenience. We are seeing some issues on iOS5 and are working on fixing them. We will push an update soon.
Ali
Adobe Story Team

N93 Adobe PDF Problem! Please Help!

Hello all,i'm new to this forum because i have a problem with my Nokia N93.I bought the phone in August from MediaMarkt Stuttgart and it worked perfectly until yesterday.I tried downloading a PDF from the internet,it downloaded it well but when i opened it,the phone said something like low memory and then gives App Closed Adobe PDF! Now everytime i try to open Adobe PDF it won't open.If you are fast you can see that it enters the program but then gives the error above (App Closed..). I tried restoring phone original settings but still won't work. Any ideeas on how to make it work?
Thanks,
George

29-Sep-2006
08:48 PM
bugsiiy wrote:
Great help from a nokia forum
The problem is that companies who are offering a company forum on the internet don't realize that THEY have to get involved too, not only by setting up a forum and leaving the users alone. Unfortunately a lot of companies are doing that, they probably hope that this is the cheapest solution to offer online support for their customers (customer helps customer...). Bad thing to do.
Well, getting back to your problem: I'm afraid you need to hard reset your phone and try again.
I have serious problems with the Adobe Reader in the N93 or any other Series 60 3rd Ed. phone too because it doesn't seem to "like" larger files. This seems however to be Adobe's problem, not Nokia's problem. On the other hand I wonder if Nokia ever tested the Adobe Reader in their phones because when I try to open a 3 MB .pdf file, I'm running out of memory.
Taking a look at the current Nokia products, I can't help to notice a pretty big difference in product/software quality from one phone model to the other. Maybe this has to do something with different development teams working on a phone or another but Nokia's reputation is taking a deep plunge downwards if they don't succeed to increase product and FW quality, even from the start of a new phone.

When i open pc an adobe bridge problem denotes purging

when i open computer an adobe bridge problem denotes purging

Are you trying to say that pointing to your computer in Bridge you get an error message telling you that you need to purge the central Cache?
If so, go ahead and purge it.
Your post is not clear at all. Try rephrasing it, please.
Also:
A lot more information about your hardware and software is needed.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CC", but something like CC2014.v.2.2) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
a screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Sytem Error:com.adobe.ProcessingException:Problem accesing data

HI Experts,
We are trying to perform ADS Configuration from ERP(DEV) system to SOlman Java. One more thing is we already have ADS connection(GSD) from another ABAP system to Solman Java.
In GSD,ADS is working fine but in DEV System(2nd ADS connection to Solman) we are getting below error when we execute FP_CHECK_DESTINATION SERVICE but we are able to execute FP_TEST_00 and FP_PDF_TEST_00 reports successfully.
SYSTEM ERROR : com/adobe.processingexception:Problem accessing data from Destination dest :FP_ICF_DATA_DEV//sap/bc/fp/form/layout/FP_FORM_SECURITY_TEST.XDP?fp-language=DE
My question is:
1.Is it possible to create 2 ADS connections to one Java System(in my case GSD,DEV ABAP systems trying to connect to Solman Java system via ADS)?
2.If yes, please tell us how can we rectify the above issue we are facing.
We didnt miss anythig from the config guide, thus we are able to config GSD perfectly.
Thank in advance
Rkumar

Hi Sethu
I rechecked roles and found the below roles assigned to the ADSUSER but not generated. i generated and executed the program FP_CHECK_DESTINATION_SERVICE and now ADS setup is perfectly working fine.
Z_ADS_SAP_BC_FP_ICF
Z_ADS_SAP_BC_FPADS_ICF
Z_ADS_SAP_BC_JSF_COMMUNICATION
It was a mistake that i forgot to generate roles after copying from one system to another system.
my problem is solved.
Thank you

Adobe Story Problem - major problem

Similar Messages

Maybe you are looking for